3.2 out of 5 stars.
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ENERGY SAVING TRUST Careers and Employment

About the company

  • Company size
    201 to 500
  • Revenue
    £18m to £73m (GBP)
  • Industry
    Energy & Utilities
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Project Management

3 jobs


Salary estimated from 553 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 17 reviews and is evolving.



Customer Service Advisor in Cardiff
on 23 January 2021
Great pleace to work
Loved the job helping people to be more energy efficient and helping them to gain free energy saving products like a new energy efficient boiler loft/well insulation if there property qualifies also sign posting callers to other organizations who could provide assistance. Only left due to needing a more secure job and the NEST program is dependant on Welsh government funding.
Project Delivery Assistant in Edinburgh
on 23 September 2021
Very poorly run organisation, no support, very low wages, thrown in the deep end, don't care about feedback given, terrible customer service, thankless work, lots of complaints. Avoid.
Assistant Manager in Edinburgh, City of Edinburgh
on 12 November 2020
No training and too demanding
While WFH the incompetence of managers is restricted to a single statement "it's because we work remotely". No proper training is provided, loads of mistakes are taking place due to this, which are frustrating the team members who want to do a proper job and no one makes a serious effort in planning of a way to avoid them. They selectively train people to complete tasks and you really need to make the delegation yourself as micromanagers are too busy having meetings rather than leading the team.
Energy Advisor in Bilston, West Midlands
on 4 September 2020
Ok place to work
People were friendly and outgoing. The training for the certificates was good.The support while out in the field was really good and I liked the professionalism of my boss.
Programme Manager in Edinburgh, City of Edinburgh
on 31 October 2018
Nightmare Employer
Massive disappointment working for EST. My job looked great on paper, however upon starting my role, I soon learned that the organisation was beyond shambolic and dysfunctional on multiple levels. Development and support were borderline non-existent. Almost no structured training was provided, and almost no documented guidance on procedures was given. EST very carelessly just threw me in the deep end with almost nothing to go on, and few to turn to. It was sink or swim, with EST demanding high performance off the bat, while providing almost nothing in return. Compounding this were the massive workloads to complete to tight deadlines. I often found myself with so much work, I couldn't get close to keeping up, even when putting in overtime. Under-staffing and inefficient ways of working were prime reasons. I personally communicated my concerns about the poor support and unsustainable workloads numerous times, knowing that EST would likely redirect most or all of the blame my way. Predictably, that's precisely what ended up happening anyway. Much easier for them to blame employees, while denying any mismanagement. My situation was not unique either. Almost everyone I knew at EST felt markedly overworked and extremely stressed. It was one of the most demoralised workforces I've ever encountered. The organisation was bleeding staff like crazy due to the conditions, meaning skills and knowledge were constantly walking out the door never to return. Can't blame people for leaving when there are good employers just down the street, who actually care about staff welfare and wellbeing. My advice? Even if you see a job at EST that looks attractive, avoid it like the plague. Trust me, it won't be worth the aggravation.

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