Happiness score is 47 out of 100
3.0 out of 5 stars.
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Entain Careers and Employment

Work happiness

Scores based on about 104 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Jette Nygaard-Andersen
    approve of Jette Nygaard-Andersen's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Arts, Entertainment & Recreation
  • Link
    Entain website
Learn more


Browse jobs by category

Customer Service

392 jobs


Salary estimated from 205.8K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.3K reviews and is evolving.



Customer Service Manager (CSM) in North West
on 28 April 2022
All about online
Too much pressure to sign people up for the online gambling accounts - certainly not online with how they're suppose to promote responsible gambling. Management above shop level not interested in anything but KPI targets. They expect you to take on management style responsibilities for minimum pay. Expect to lose any payrise you get in the next minimum wage increase. Don't expect any help from senior management if the systems go down - at least that was the case in my area.I would mainly recommend it to anyone who needs to work odd hours round Uni etc rather than anyone looking for a career (unless you're good at sucking up to management - they seem to like that)On the plus side you do get to know some interesting characters amongst your customer base and shifts like the Grand National and Boxing day are fun and fast paced to work. They just aren't enough to make up for the fact that you are grossly underpaid for the level of responsibility you're expected to undertake
Cashier/Sales Assistant in United Kingdom
on 11 May 2022
Avoid at all costs
Expect to be left alone for hours on end.Expect poor management as standard.Expect zero progression routes.Expect to see some bizarre people.Bonus only earned by management. Pros - Colleagues usually decent folk
Retail Customer Services Manager in North East
on 8 May 2022
As bad as you would imagine
If youve ever been into a bookies and thought working here must be bad, it is. Same old every single day. No new challanges or variation to anything you do. Long hours, low pay and some of the worst people in society are your regulars. There really cant be many worse places to work. In my experience the place was littered with "Karens" who had wasted 20 odd years of their lives there.
Customer Service Manager (CSM) in United Kingdom
on 24 April 2022
Below average Job with long unsociable hours
A typical day involves taking bets and talking to shop customers. Responsibilities involve managing the shop, monies and ensuring the shop is in presentable condition. Management is fine. Although, be prepared to work in other shops with short notice which can be frustrating. The attitude tends to favour keeping shops open rather than personal wellbeing, time and effort. Poor work-life balance (Long unsociable shifts) mainly evenings (depending on if you have a good shop manager). Would not say it is worth the wage that is advertised. Would say the staff wellbeing push is a head office incentive with little consideration in shops. The hardest part job of is dealing with difficult customers. Be prepared to deal with abuse. Would also say that this job can be extremely boring and mentally draining during quiet periods.The enjoyable part of the job is your regular customers.
Customer Service Assistant in Eastbourne, East Sussex
on 20 April 2022
It is ok if you like it
The job is ok if you like and can/want to do it, the online group interview was fun, the learning curve was good, the co-workers were all nice and my manager was GREAT really nice guy but after five weeks I was so stressed I realised it wasn't the job for me, too much pressure with the tasks and responsibility expected, I didn't like in the end the idea of working alone and checking ID in this environment and customer can get quite upset because there is money involved.It can/is ok for someone not for me, I did this job about 20 years ago in Italy for three years it has changed quite a bit and that is good but just too much responsibility these days.

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Questions and answers

People have asked 107 questions about working at Entain. See the answers, explore popular topics and discover unique insights from Entain employees.

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Interview insights

Insights from 712 Indeed users who have interviewed with Entain within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Short phone interview for general chat on your previous employment and to discuss your relevant skills. A wee bit about the company and role. Face to face interview with a maths test if successful, maths test relatively simple, 'if a customer places 3 bets each at a cost of £x amount how much change would you give if they handed you £x amount. Also 6 or 8 multiplication questions (9x13, 8x7) etc etc. About 20 altogether. I got 15 mins to complete. Once complete a face to face interview with a manager, basic situation questions "name a time when you've" "what would you do if" I was unsuccesful I guess as time has passed but best of luck all who are reading.

Shared on 23 January 2019

Manager failed to attend

Shared on 26 April 2018

Mate, just don't over worry. The interview questions are there just as a form of mandatory hiring process. Ladbrokes will hire anyone. It's a low skill retail job at the end of the day. You have to be really stupid for them to turn you down. Good luck with your interview. Hope you get the job.

Shared on 10 January 2018

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