Entain
3.0 out of 5 stars.
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Entain Careers and Employment

About the company

  • CEO
    Jette Nygaard-Andersen
  • Founded
    2004
  • Company size
    more than 10,000
  • Revenue
    £1bn to £5bn
  • Industry
    Arts, Entertainment & Recreation
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Jobs

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Customer Service

421 jobs

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Salaries

Salary estimated from 380 employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Manager
£14,351 per year
Manager
£16,441 per year
Deputy Manager
£14,873 per year
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Rating overview

Rating is calculated based on 2.2K reviews and is evolving.

3.0220172.9320182.6620192.4620203.002021

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Work-life balance

Reviews

Cleaner (part-time) in Tyne and Wear
on 29 March 2021
Friendly and lively
I'm the cleaner for 3 of the Ladbroke shops in our town, everyone is friendly and easy going I'm left to get on with my work and always get a Thank you from the Staff when I get finished
Marketplace Manager in Paddington, Greater London
on 8 April 2021
Great to be a part of team
Nice place to work. I was originally a Banker. Worked in corporate and international banking. But never missed it. In other way to say it's a great family.
Marketplace Manager in West Yorkshire
on 14 March 2021
Where do i start
Fun place to work pre COVID. Not so much fun now. Restrictions galore and we are left to deal with people who have gambling problems which in turn creates anti social behaviour towards the staff. We are not trained specialists in the field only glorified tea makers to the customer so they have zero respect when it comes to our or their own well-being. Long hours and weekend work with short staffed and minimum hours to run means work home life balance is non existent especially if you work full time as the shifts are often set having to work 6/7 days to get a normal 40 hour contract. The people and staff really make Ladbrokescoral, you can guarantee 95% of colleagues only stay due to either the people they work with or the customers they meet. Really do have to love the job to stay in it.
Customer Service Manager (CSM) in Grimsby
on 19 February 2021
Great place to work
I have been here for 6 months and the company have been amazing specially through this lockdown. My managers care and my colleagues are great. The training is great too.
Customer service manager in Swindon
on 25 January 2021
Horrible place to work for. No progression on your career path and minimum wage.
Often no breaks, working on your own. Can't even go to toilet. Too many responsibilities for minimum wage. Often going from close to open. Not fixed shifts.
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Questions and answers

People have asked 111 questions about working at Entain. See the answers, explore popular topics and discover unique insights from Entain employees.

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Interview insights

Insights from 454 Indeed users who have interviewed with Entain within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Short phone interview for general chat on your previous employment and to discuss your relevant skills. A wee bit about the company and role. Face to face interview with a maths test if successful, maths test relatively simple, 'if a customer places 3 bets each at a cost of £x amount how much change would you give if they handed you £x amount. Also 6 or 8 multiplication questions (9x13, 8x7) etc etc. About 20 altogether. I got 15 mins to complete. Once complete a face to face interview with a manager, basic situation questions "name a time when you've" "what would you do if" I was unsuccesful I guess as time has passed but best of luck all who are reading.

Shared on 23 January 2019

Manager failed to attend

Shared on 26 April 2018

Mate, just don't over worry. The interview questions are there just as a form of mandatory hiring process. Ladbrokes will hire anyone. It's a low skill retail job at the end of the day. You have to be really stupid for them to turn you down. Good luck with your interview. Hope you get the job.

Shared on 10 January 2018
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