esure Services Limited
2.7 out of 5 stars.
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esure Services Limited Careers and Employment

About the company

  • Company size
    1001 to 5,000
  • Industry
    Insurance
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Rating overview

Rating is calculated based on 15 reviews and is evolving.

3.5020172.4020193.0020201.002021

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Work-life balance

Reviews

IT Support Analyst in Reigate, Surrey
on 27 April 2020
very serious working environment
Very serious working environment. No direction from management, low team moral. .Blame culture in my own experience. No flexibility for work/home life. ie requests for time off for appointments etc are regularly declined for no valid reason./
Customer Service Advisor in Glasgow
on 11 June 2021
Overworked and underpaid
You will never get a minute between calls, endless call queues. They wont even take you off calls to learn about process changes. They will tell you that your not a salesperson then only focus on your sales performance when it comes to feedback. No consideration for people on the phone and managers discuss confidential engagement surveys with others, disclose peoples answers in team meetings to try and sway your responses. All around bad place to work, if you have any other offers go elsewhere.
IT Support Analyst in Glasgow
on 3 March 2020
Good company to work for
Lots of changes since being bought over by a PE firm so projects in planning were not completed and lots of changes were brought in impacting staff. Good friendly staff environment though
Specialist in Glasgow, Glasgow
on 20 February 2020
Brilliant place to work
Esure is an excellent place to work, it is fast paced, and like many call centres go through many times of change but they really do look after their staff. It is a target driven environment but i feel most KPIS are very achievable. If you have the right attitude and desire there is many career opportunities outwith the call centre. I have worked in many call centres and i have stayed at esure over 5 years for becaue3 it really is a fantastic business to work for
Customer Service Specialist in Manchester City Centre, Greater Manchester
on 14 February 2020
Productive and fun place
Working for Esure was a valuable opportunity which enabled me to gain a number of skills that I was able to transfer into future job positions effectively.
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Questions and answers

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Interview insights

Insights from 16 Indeed users who have interviewed with esure Services Limited within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Training/development.

Shared on 27 April 2020

All the standard q's about competence, and why you want the job (everyone knows you need the money, but you need to think of an answer relative to the company), and some car-related maths problems. It's a weird interview, just fake it 'til you make it baby.

Shared on 3 April 2018
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