esure Services Limited
2.7 out of 5 stars.
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esure Services Limited

esure Services Limited Employee Review
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Good company to work for

Lots of changes since being bought over by a PE firm so projects in planning were not completed and lots of changes were brought in impacting staff. Good friendly staff environment though

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
5.0Job security/advancement
3.0Management
5.0Culture
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very serious working environment

Very serious working environment. No direction from management, low team moral. .Blame culture in my own experience. No flexibility for work/home life. ie requests for time off for appointments etc are regularly declined for no valid reason./

Pros

None

Cons

Parking offsite, cannot eat at desk
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Overworked and underpaid

You will never get a minute between calls, endless call queues. They wont even take you off calls to learn about process changes. They will tell you that your not a salesperson then only focus on your sales performance when it comes to feedback. No consideration for people on the phone and managers discuss confidential engagement surveys with others, disclose peoples answers in team meetings to try and sway your responses. All around bad place to work, if you have any other offers go elsewhere.

Pros

None

Cons

Pay, endless call queues
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Same location
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Brilliant place to work

Esure is an excellent place to work, it is fast paced, and like many call centres go through many times of change but they really do look after their staff. It is a target driven environment but i feel most KPIS are very achievable. If you have the right attitude and desire there is many career opportunities outwith the call centre. I have worked in many call centres and i have stayed at esure over 5 years for becaue3 it really is a fantastic business to work for
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Overall rating

2.7

Based on 15 reviews
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Ratings by category

2.6Work/Life Balance
2.8Salary/Benefits
2.5Job security/advancement
2.2Management
2.5Culture
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