esure Services Limited
2.7 out of 5 stars.
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esure Services Limited

esure Services Limited Employee Review
Job work-life balance
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Job culture

Might eventually be a good place to work

Overall the people that I work with are lovley but there are HUGE improvements this company must make. Firstly - please please please dont believe the job advert - this job is a SALES FOCUSED job, constant harrasment from managers to meet your targets are a regular occurance so it is not ideal for the type of person that cares about your customer. They expect you to hurry the customer through the call to reduce your handing time. They maintain that it is a suggestive sales job but ask why a customer hasnt bought anything from you. This is more driven for people who dont care about the customer needs and want to compete against other staff members - further reinforcement can be used by the fact they rate 50% of your overall performace on SALES. Mangement are poor - some dont want to help, others look miserable in there job, while other managers have an inflated ego of self importance, all combined means progression only happens if they favour you. The notion of encouranging bad behaviours in managers is rife - I have witnessed a manager being accused of bullying staff multiple times and nothing has been done.Dedicated and hard working people being left on the phone to make the managers stats look good while taking others off that could hamper this. The other flip side is that people who have went through the pay and progression to achieve expert levels are overworked and not valued as there title would suggest. These people are the ones that apply themselves and the managers overlook these people - if anything these people are the ones that should be helping the managers - 

Pros

Great people to work with, ability to apply for holidays in advance, flexible with shift swaps.

Cons

Shift patterns not what they seem, focus is more on sales and not customer service, Poor Management.

Ratings by category

1.0Work/Life Balance
1.0Salary/Benefits
1.0Job security/advancement
1.0Management
1.0Culture
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Overworked and underpaid

You will never get a minute between calls, endless call queues. They wont even take you off calls to learn about process changes. They will tell you that your not a salesperson then only focus on your sales performance when it comes to feedback. No consideration for people on the phone and managers discuss confidential engagement surveys with others, disclose peoples answers in team meetings to try and sway your responses. All around bad place to work, if you have any other offers go elsewhere.

Pros

None

Cons

Pay, endless call queues
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Productive and fun place

Working for Esure was a valuable opportunity which enabled me to gain a number of skills that I was able to transfer into future job positions effectively.
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Good company to work for

Lots of changes since being bought over by a PE firm so projects in planning were not completed and lots of changes were brought in impacting staff. Good friendly staff environment though
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Overall rating

2.7

Based on 15 reviews
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Ratings by category

2.6Work/Life Balance
2.8Salary/Benefits
2.5Job security/advancement
2.2Management
2.5Culture
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