esure Services Limited
2.7 out of 5 stars.
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esure Services Limited Employee Reviews in Manchester

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2.6Work-life balance

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All about selling optional extras

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more about promoting extras then caring about there staff/customers used to be a decent company to work for until bane bought them out now company full of yes men and the staff are just numbers to them expected to promote extras with no actual incentive to do so I would avoid if I was you under paid and under appreciated

Pros

Great team members

Cons

managment
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Productive and fun place

Working for Esure was a valuable opportunity which enabled me to gain a number of skills that I was able to transfer into future job positions effectively.
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Not a nice place to work

I work there for multiple years and I would never recommend a friend to work there as your friend would hate you after a matter of a few days. Stay clear.
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stressful but rewarding

in a typical day of work there are approximately 30 phone calls taken from customers looking to make a claim, you will be expected to complete the call, while displaying empathy and excellent customer service, in 999 seconds. this includes instructing suppliers and sending communications to the customer. I struggled with this as i found that after a shock impact, people want to TALK. I was willing to take the extra few seconds to comfort them
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overworked under paid

not enjoyable too stressful tiring long hours working environment uncomfortable when things get tough managers are not approachable can never settle as we are always being moved
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Targets/KPIs galore

The pay is good however not worth the stress. In the claims department you are set unachievable targets and are questioned in your monthly review why you haven't hit said targets. That's if they can find time to have your monthly review as they don't like staff being off the phones for any amount of time. Including what is called 'processing' in the claims department. Processing is meant to be an allocated time off the phones to customers to check with garages for updates on repairs for you to email/SMS update a customer on this to, allegedly, reduce incoming calls. Processing was cut almost every day and you were expected to do this while on the phone to another customer who is reporting a new claim. You're also expected to sit there and listen to the abuse off customers (to a certain extent) and sit there repeating yourself when you give the customer the correct answer instead of the answer they want to hear. And then you get told off for your call times being too high. Overall, would not recommend working here. Expectations are far too high for staff and the job is not worth the stress it causes.

Pros

Good pay

Cons

Too many to list
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Not quite what I applied for

Busy office, always something going on, and almost always calls coming in to the switchboard. Responsibilites include taking incoming calls from customers to change or cancel policies and potential customers to set up a quote for insurance. You are provided with computer at your desk and a headset, full and fun training is provided but it does get hard once the training stops and you have to be on the phones - some of the calls are a little destressing, for example people have to call insurance companies when a policy holders die, and sometimes the customer just won't accept what you're saying and argue the premium that the computer generated premium is wrong. However, the good calls give you the rewarding feeling like you have genuinely helped someone and they are happier because of the help you have given.

Pros

Bargain cafe in the canteen, free coffee machine seconds from the desk, comfy break rooms, regular breaks.

Cons

When I applied it was advertised as a 9-5 job, but it was 9-5 in training and then sporadic shifts, anywhere from 8-8 monday through sunday, busy office.
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Could be better

Good job at first but no growth. Good people but no help or guidance throughout the job role, low cafe facilities and lack of job secuirity. No growth throughout
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Overall rating

2.7

Based on 15 reviews
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Ratings by category

2.6Work/Life Balance
2.8Salary/Benefits
2.5Job security/advancement
2.2Management
2.5Culture

esure Services Limited Reviews by Location

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