esure Services Limited
2.7 out of 5 stars.
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esure Services Limited Employee Reviews for Claims Processor

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The pay is good however not worth the stress. In the claims department you are set unachievable targets and are questioned in your monthly review why you haven't hit said targets. That's if they can find time to have your monthly review as they don't like staff being off the phones for any amount of time. Including what is called 'processing' in the claims department. Processing is meant to be an allocated time off the phones to customers to check with garages for updates on repairs for you to email/SMS update a customer on this to, allegedly, reduce incoming calls. Processing was cut almost every day and you were expected to do this while on the phone to another customer who is reporting a new claim. You're also expected to sit there and listen to the abuse off customers (to a certain extent) and sit there repeating yourself when you give the customer the correct answer instead of the answer they want to hear. And then you get told off for your call times being too high. Overall, would not recommend working here. Expectations are far too high for staff and the job is not worth the stress it causes.

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Good pay

Cons

Too many to list
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Overall rating

2.7

Based on 15 reviews
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Ratings by category

2.6Work/Life Balance
2.8Salary/Benefits
2.5Job security/advancement
2.2Management
2.5Culture

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