esure Services Limited
2.7 out of 5 stars.
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esure Services Limited Employee Reviews for Customer Specialist

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Not a nice place to work

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I work there for multiple years and I would never recommend a friend to work there as your friend would hate you after a matter of a few days. Stay clear.
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Not quite what I applied for

Busy office, always something going on, and almost always calls coming in to the switchboard. Responsibilites include taking incoming calls from customers to change or cancel policies and potential customers to set up a quote for insurance. You are provided with computer at your desk and a headset, full and fun training is provided but it does get hard once the training stops and you have to be on the phones - some of the calls are a little destressing, for example people have to call insurance companies when a policy holders die, and sometimes the customer just won't accept what you're saying and argue the premium that the computer generated premium is wrong. However, the good calls give you the rewarding feeling like you have genuinely helped someone and they are happier because of the help you have given.

Pros

Bargain cafe in the canteen, free coffee machine seconds from the desk, comfy break rooms, regular breaks.

Cons

When I applied it was advertised as a 9-5 job, but it was 9-5 in training and then sporadic shifts, anywhere from 8-8 monday through sunday, busy office.
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Overall rating

2.7

Based on 15 reviews
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Ratings by category

2.6Work/Life Balance
2.8Salary/Benefits
2.5Job security/advancement
2.2Management
2.5Culture

esure Services Limited Reviews by Location

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