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esure Services Limited
2.7 out of 5 stars.
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esure Services Limited Work-life balance reviews

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stressful but rewarding

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in a typical day of work there are approximately 30 phone calls taken from customers looking to make a claim, you will be expected to complete the call, while displaying empathy and excellent customer service, in 999 seconds. this includes instructing suppliers and sending communications to the customer. I struggled with this as i found that after a shock impact, people want to TALK. I was willing to take the extra few seconds to comfort them
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overworked under paid

not enjoyable too stressful tiring long hours working environment uncomfortable when things get tough managers are not approachable can never settle as we are always being moved
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Might eventually be a good place to work

Overall the people that I work with are lovley but there are HUGE improvements this company must make. Firstly - please please please dont believe the job advert - this job is a SALES FOCUSED job, constant harrasment from managers to meet your targets are a regular occurance so it is not ideal for the type of person that cares about your customer. They expect you to hurry the customer through the call to reduce your handing time. They maintain that it is a suggestive sales job but ask why a customer hasnt bought anything from you. This is more driven for people who dont care about the customer needs and want to compete against other staff members - further reinforcement can be used by the fact they rate 50% of your overall performace on SALES. Mangement are poor - some dont want to help, others look miserable in there job, while other managers have an inflated ego of self importance, all combined means progression only happens if they favour you. The notion of encouranging bad behaviours in managers is rife - I have witnessed a manager being accused of bullying staff multiple times and nothing has been done.Dedicated and hard working people being left on the phone to make the managers stats look good while taking others off that could hamper this. The other flip side is that people who have went through the pay and progression to achieve expert levels are overworked and not valued as there title would suggest. These people are the ones that apply themselves and the managers overlook these people - if anything these people are the ones that should be helping the managers - 

Pros

Great people to work with, ability to apply for holidays in advance, flexible with shift swaps.

Cons

Shift patterns not what they seem, focus is more on sales and not customer service, Poor Management.
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Could be better

Good job at first but no growth. Good people but no help or guidance throughout the job role, low cafe facilities and lack of job secuirity. No growth throughout
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Overall rating

2.7

Based on 15 reviews
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Ratings by category

2.6Work/Life Balance
2.8Salary/Benefits
2.5Job security/advancement
2.2Management
2.5Culture
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