esure Services Limited
2.7 out of 5 stars.
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esure Services Limited Customer Service Representative yearly salaries in the United Kingdom

Job Title
Location
6% Below national average
Salary estimated from 3 employees, users, and past and present job advertisements on Indeed in the past 36 months.Last updated: 20 July 2021
Reviews for Customer Service Representative at esure Services Limited
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All about selling optional extras
more about promoting extras then caring about there staff/customers used to be a decent company to work for until bane bought them out now company full of yes men and the staff are just numbers to them expected to promote extras with no actual incentive to do so I would avoid if I was you under paid and under appreciated
Pros
Great team members
Cons
managment
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Might eventually be a good place to work
Overall the people that I work with are lovley but there are HUGE improvements this company must make. Firstly - please please please dont believe the job advert - this job is a SALES FOCUSED job, constant harrasment from managers to meet your targets are a regular occurance so it is not ideal for the type of person that cares about your customer. They expect you to hurry the customer through the call to reduce your handing time. They maintain that it is a suggestive sales job but ask why a customer hasnt bought anything from you. This is more driven for people who dont care about the customer needs and want to compete against other staff members - further reinforcement can be used by the fact they rate 50% of your overall performace on SALES. Mangement are poor - some dont want to help, others look miserable in there job, while other managers have an inflated ego of self importance, all combined means progression only happens if they favour you. The notion of encouranging bad behaviours in managers is rife - I have witnessed a manager being accused of bullying staff multiple times and nothing has been done.Dedicated and hard working people being left on the phone to make the managers stats look good while taking others off that could hamper this. The other flip side is that people who have went through the pay and progression to achieve expert levels are overworked and not valued as there title would suggest. These people are the ones that apply themselves and the managers overlook these people - if anything these people are the ones that should be helping the managers - 
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Pros
Great people to work with, ability to apply for holidays in advance, flexible with shift swaps.
Cons
Shift patterns not what they seem, focus is more on sales and not customer service, Poor Management.
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Overworked and underpaid
You will never get a minute between calls, endless call queues. They wont even take you off calls to learn about process changes. They will tell you that your not a salesperson then only focus on your sales performance when it comes to feedback. No consideration for people on the phone and managers discuss confidential engagement surveys with others, disclose peoples answers in team meetings to try and sway your responses. All around bad place to work, if you have any other offers go elsewhere.
Pros
None
Cons
Pay, endless call queues
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How much does a Customer Service Representative make at esure Services Limited in the United Kingdom?

Average esure Services Limited Customer Service Representative yearly pay in the United Kingdom is approximately £17,548, which is 6% below the national average.
Salary information comes from 3 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalised comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.