First Bus
Happiness score is 39 out of 100
2.7 out of 5 stars.
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First Bus Employee Reviews

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United Kingdom483 reviews

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2.2Work-life balance

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Not a great place to work

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Good management. All systems in place. But most of the staff want to compromise on quality to please the management . Didn't receive any support from colleagues.
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Very poor pay for the responsibility

Very low paid for the responsibility you have, poor working patterns with minimal time off between shifts, no communication between drivers and management, who just want buses out on the road regardless of driver wellbeing.
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Insights into First Bus

Based on 185 survey responses
Areas for improvement
  • Energising work tasks
  • Support from manager
  • Time and location flexibility

Not bad....not great either

Management are clueless about the corniche roads and even more clueless about rotas. Drivers support each other as managers couldn't care less. Kiss your social goodbye and try not let the public get to you as the higher ups will believe the public over you every time
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Long hours & high stress

Given little support, unresponsive to employees needs, high level pressure from management, intolerant to sickness or time off.High level of abuse from customers.Not suitable for drivers with young families. Equally & diversity support seriously lacking.
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Good at times

Will send you put in a 30+ degrees cab with a broken fan that only blows warm or in winter a heater that takes 3 hours to heat up and won't even clear the screen.


Good colleagues


Rotas and shifts
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Long stressful days

Highly stressful job dealing with the public while driving a busy bus.Long shifts and poor work life balance.Company management are constantly on your back for petty incidents.
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worst job ever

Worst time ever, wish i would never started the journey to become a bus driver.Stressed, underpaid and being treated like dirt.Stay away from the bus industry.
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Stressful work place but fun job if you can deal with the public

To many rules, drivers are constantly asked by management to do overtime via messages on the ticket machine, pay is less if you work out with the city centre depots but your still driving in the city centre, job itself is getting g better you get double time if you work a rest day but passengers can get to you if you can keep your head down then you'll enjoy it


Free bus travel and cheap rail tickets


Long hours lots of rules management bugging you to work rest days
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shocking shift patterns.Remenber you'll be working with a company that works almost 24/7 So be prepared to work within those hours with little turnaround times.




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Wouldn’t recommend

Long hours for poor pay a lot of unpaid travelling to and from Sheffield from Rotherham. Some good managers but more bad ones. Job never feels secure.
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a bit stressful place to work

various shifts patterns, not everybody likesfree travel passes for your family modern fleetunfortunately, if something going to happen it is you to be blame, don't expect company to be on your side
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Straight forward

What is advertised on the bus, Facebook and the radio is not true. Pay is not equal, training is more about the company agenda than the job. Customers can be abusive although some customers are nice.


Long hours, poor pay
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Management strict.

Good place to work but no work life balance.The general public can be difficult at times and in this industry the customer is always right until proven guilty.Driving in west lothian is not that bad compared to driving in Edinburgh which is really stressful because of all the road works and tram works etc.


Free travel.


Various shifts until you do your time.
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Never again

Stay as far as you can from any bus company.Working hours are a joke and so is the pay.Working 12h shifts and paid only for 10. Change of shift with only 24h notice.
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If you are young and have no family go for it, if you have a family do not go for this job as you will find yourself trapoed stress and unhealthy

This is the type of job you will do well if you are single with no family, if you have a family its a difficult job, i do not recommend this job as a ling time career as your health will rapidly deteriorate I've been in the job just iver 5years and i have back pains and find troubke sleeping also the pay isn't great for the amount of hours you out in also you are bus driver /everything else. I love driving and meeting new customers but the company does not make it easy with the crazy rota paterns


Great pension scheme, good colleagues


Low pay, stressful Rotas, customer complains
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Great training and support

Good training good support hours to suit .enjoyed my time working here .your left alone to do the job it's great if you like lone working just a shame some passengers are rude and arogrant and treat you like a piece of sh,,t on the Bottom of their shoes...
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Hard work

Poor communication no care about home life long hours and Finnish late in centre of town have to return depot unpaid balance apart from that good money
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Friendly place

I started with first in 2019 tc friendly and very helpful but I’m moving on for new challenges u can have a lot of changes to rotas at short notice but if your happy to do what ever and ur flexible it will suit it great place to get your license




Long days
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What a mess…

If you have life & family, think about a different place to work as you’ll be dealing with:- long hours (some shifts are 12-13hrs long)- a lot of stress- poor bus maintenance - poor management - shift patterns are horrible and your sleeping pattern will be all over the place so you’ll always feel tired - bus schedules need a lot of improvement The company doesn’t respect you and they put money & business before the people.
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Rubbish management company going down hill

New management are rubbish company don't have clue and no work life balance and don't care about employees you have to be in certain clicks to get promotion or move anywhere within company and vehicles are very poorly maintained all have engine light and other fixable problems most heaters don't work at winter time and they expect you to go for ages without toilet breaks as they closed alot down thru lough covid but never reopened the even tho they were ideal for drivers
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Can get into management if required just ok

Very friendly work place at Bath depot managers are supportive as far as they can be. I enjoy working for first I've worked at First Bath for 11years I am not the sort of person to stay if I am unhappy.


Transave saving scheme, discount train tickets share scheme, discount


Hours don't always suit people but as time at company goes by and it gets easier.
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Overall rating

Based on 494 reviews

Ratings by category

2.2 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
2.7 out of 5 stars for Job security/advancement
2.3 out of 5 stars for Management
2.5 out of 5 stars for Culture

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