First Option Healthcare Employee Reviews

Good working environment and great staff you will work with. Even from start staff will be extremely friendly and helpful for any problems you may have in day to day work.

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Abdominal treatment.

Support Worker (Former Employee) - Banbury, Oxfordshire - 16 February 2023

You will pay for DBS. You do online training with no pay. You do not get paid for the two days training 50 miles away (from me)The company are trying to keep the contract but the family are not having the agency come due to incompetency. After 2 months of being employed by them I did not do a paid shift as there were not clients in my area. My new company asked them for a reference in line with care sector policy and they wouldn’t provide one as I hadn’t completed shifts. I wasn’t given any! Please do not waste you time. I was so disappointed and out of pocket. Do not be drawn in by the wage range it isn’t what you will get in your contract.

Pros

Non

Cons

Time wasting company!

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Insights into First Option Healthcare

Based on 6 survey responses

What people like

Fair pay for job
Overall satisfaction

Areas for improvement

Trust in colleagues
Ability to meet personal goals
Feeling of personal appreciation

The Best Agency to work for

RSCN (Current Employee) - Newham, Greater London - 13 February 2023

I have worked on a package of care for 18 months and have found the First Option team to be supportive and responsive. They have helped me with my revalidation and have put me on further training that is relevant to my job.

Pros

Good rates of pay. Training is excellent standard.

Cons

Travel time from home to work.

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Senior Management, Culture, Pay and Benefits, support and education , team work

Employee (Current Employee) - Croydon, Greater London - 7 February 2023

I have worked for First Option Healthcare for over 2 years, the senior management team have been very supportive, I am given the opportunity to make a difference to clients in their own homes and meeting families and ensuring that I meet the clients needs when recruiting for HCA's and Nurses. First Options values their staff and clients and go the extra mile to support all clients and staff.

Pros

Senior Management, Culture, Pay and Benefits, support and education

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Amazing Team & Best Company I have Worked For

Clinical Lead Nurse (Current Employee) - Croydon, Greater London - 15 September 2022

A company that follows and has values. With looking after clients with complex needs the job will always be difficult and a challenge, however the team are very supportive, great training, processes and structure which there was not in previous similar roles.

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Excellent Company to work for

Clinical Nurse Manager (Current Employee) - Croydon, Greater London - 30 August 2022

I have worked here for over 2 years now and have worked with some excellent colleagues throughout that time. I have found the management team to be supportive and have had excellent training provided in order to perform my role effectively. The Clinical Team work really well together and have an excellent team working relationship. The care that is provided for the clients is excellent and they are all involved in developing their care plans and packages. The office staff are very attentive and they assist all the teams when they can. Overall this has been an excellent company to work for and the people really make it a pleasure to be at work.

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Inadequate Management and lack of caring

Clinical Lead Nurse (Former Employee) - Croydon, Greater London - 14 August 2022

Following on from a previous review - of the 15+ Clinical Lead Nurses and various other staff members who have left the company (voluntarily, pushed out or asked to leave) it’s unlikely that ALL of these staff been lazy? Sadly, following the departure of excellent senior management and directors the current senior management team is completely lacking in knowledge, experience, people skills and ‘caring’. The lovely compassionate ethos of the company which appealed to many at the start of our employment has been destroyed. The management style is now ‘’do as I say, not as I do’ and to question or raise concerns about certain managers is to seal your fate within the company.The company also claims to support and understand mental health issues. Sadly, this was not demonstrated in how they treated their staff. Many felt anxious, overwhelmed, vulnerable and isolated, by how they were treated. As a nurse, if you work to our nmc code, patient safety is paramount , you value your nursing registration and have professional integrity and respect for your colleagues, then this isn’t the company for you.However, if you are a ‘yes’ person, will not challenge increased (pointless) new roles or raise safety concerns, enjoy working in a ‘blame’ culture and taking ‘orders’ from incompetent people, then this is the company for you.

Pros

Competitive salary

Cons

Poor leadership, unsafe practices, lack of support, long hours and working expectations, blame culture.

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Friendly and inclusive, hardworking organisation

Group Head of Talent and Systems (Current Employee) - Croydon, Greater London - 29 July 2022

A great working environment, surrounded by a friendly team and good structure. A great mix of clinical and commercial employees makes it a fun place to be each day.Everyone makes the effort to interact and they look out for each other. Lovely office and environment right next to BoxPark and East Croydon station.Easy communication channels with the senior management team. Clear career paths offered and plenty of opportunity for those who are willing to work hard, be adaptable and want to succeed with their careers. The only people who don't do well are those who aren't willing to work hard and don't get involved with the team ethos and environment who are just there to earn a wage. You get out what you put in. If you are willing to work hard it is apparent you will be rewarded with loyalty and fantastic opportunities in your career. The team go out their way to support the field-based care teams and develop relationships with them. An exciting place to work as long as you put the effort in!

Pros

People, environment, structure, opportunity, team building days, events

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Confusing Management structure

Care Manager (Former Employee) - Croydon, Greater London - 21 July 2022

One of the most weird company I have worked with. No proper structure with management decisions and they keep adding workload and used you to their advantage. No security with your job as they just get rid of you once you do what they need. Currently being managed by one person who dictates everything and not give consideration to empoyees workload.

Cons

No proper management instructions and unsafe practices

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Good company

Mental health care Team Leader (Former Employee) - London - 6 April 2022

Great team, amazing pay, brilliant management, perfect work life balance. A very sustainable business to work for. I would highly recommend this company to a friend.

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Jobs at First Option Healthcare

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Health Care Assistant (Nights)

Health Care Assistant

Health Care Assistant

Dover

12 days ago

Really lovely supportive team

Coordinator (Current Employee) - Croydon, Greater London - 28 August 2021

Really supportive team to work for in Croydon as long as you get the work done and they are very helpful if you need help.All the equipment needed was supplied very promptly.Brilliant 🤞

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One the worse agency I ever worked

Health Care Support Worker (Former Employee) - Croydon, Greater London - 27 August 2021

I never felt support and appreciated . They ditch you as you don’t mean nothing . People don’t get back to you when you call . Not a company I would ever work again

Pros

Good pay

Cons

Lack of support from management and staff

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Not a place I would recommended due management

Health Care Assistant (Former Employee) - Ealing, Greater London - 6 June 2021

Please do not work for this agency !! They do not respect you and treat you fairly . They use you whist you are good to them , but when they don’t need you they just take you from the packages without warming and explanation. They don’t get back to you when you call or treat you the way you deserve it . Keep away and don’t recommend it to your friends !! One of the worse place I ever worked for . Some clients are great , but if they don’t like you they just ditch you . The agency do not support you at all .

Pros

Lack of support from staff

Cons

Some good packages

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Excellent caring company to work for

Nurse Specialist (Current Employee) - London - 9 March 2020

I have worked at First Option for 9 months and have found them to be a very understanding and compassionate employer. They are always supportive when needed and I know I will always enjoy the work there.

Pros

Great rates of pay, good availability of work

Cons

Occasionally had to travel for shifts.

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Team

BUSINESS DEVELOPMENT MANAGER & REGISTERED HEALTH & SOCIAL CARE MANAGER (Former Employee) - London, Greater London - 22 January 2020

I highly recommend the work culture at First Option Healthcare. They have a caring, friendly environment. The Managing Director ensures that everyone is happy in the work place, after all, a happy employee will always produce top notch work. Salaries are competitive and a good commission structure is in place. The hardest part of the job is managing the out of hours workers as temporary staff can be quite fickle over weekends and bank holidays. However, the company pays them a good weekend and bank holiday rate which encourages staff to turn up.

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They haven't got a clue

HCA/Support Worker (Current Employee) - Essex - 11 October 2019

Communication is appalling, Office staff haven't got a clue, Staff turn over is ridiculously high, just get used to someone then their gone!only good thing is the clients.

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