Work wellbeing score is 64 out of 100
3.0 out of 5 stars.
Write a review

FirstGroup Careers and Employment

Work wellbeing

Results based on 70 responses to Indeed's work wellbeing survey.
Work wellbeing score is Below average, 64 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Average

Stress-free

How manageable people find their work stress
Below average

Purpose

How meaningful people find their work
Below average

Satisfaction

How content people feel with the way things are at work
Below average

About the company

  • CEO
    Graham Sutherland
    57%
    approve of Graham Sutherland's performance
  • Founded
    1995
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Transportation & Logistics
  • Headquarters
    395 King Street, Aberdeen...
  • Link
    FirstGroup website

We are the leading transport operator in the UK and each day, every one of our 100,000 employees works hard to deliver vitally important services for our passengers. During the last year around two billion passengers relied on us to get to work, to school or college, to visit family and friends, and much more.

We operate five divisions which draw on common skills and expertise, but which are varied by geography, customer base and a mix of contract backed and passenger revenue. Our broad footpri...

We are the leading transport operator in the UK and each day, every one of our 100,000 employees works hard to deliver vitally important services for our passengers. During the last year around two billion passengers relied on us to get to work, to school or college, to visit family and friends, and much more.

We operate five divisions which draw on common skills and expertise, but which are varied by geography, customer base and a mix of contract backed and passenger revenue. Our broad footprint in the UK gives us profound experience of two of the most developed markets in the world for transport services, and this breadth of expertise across different regulatory and contractual structures.

This means we can be confident that, whatever the specific transport challenge is, somewhere across our business we have already identified and implemented a solution which will work.

Learn more

Jobs

Browse jobs by location

Manchester

7 jobs

Salaries

Salary estimated from 2.5K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 343 reviews and is evolving.

2.71 out of 5 stars.20192.95 out of 5 stars.20202.13 out of 5 stars.20212.95 out of 5 stars.20221.50 out of 5 stars.2023

Reviews

Lead Customer service Host in London
on 8 August 2023
Okay place to work, some really good colleagues !
Generally an okay place to work although it has changed and things have gone off track in recent times. You’ll work with some good people and a couple of not so good ones, management don’t care about you like they used to in the sense that you’re just a number/resource now more than anything. If you want stability and longevity you might be better off looking elsewhere for the meantime especia...
Night Shift Supervisor in The Square
on 16 October 2023
Face must fit
Support is non-existentManagers spend most of their time playing on their phonesProgression is limited at bestCompany openly doesn't understand their employees and regularly asks them for improvements that are then not implemented
Customer Service Advisor in Sheffield, South Yorkshire
on 14 September 2023
Terrible company to work for
Wouldn’t recommend anyone work for this company. My experience was extremely poor. Management are rude and unhelpful and inconsiderate. Regularly spoken to like rubbish. Disrespectful management. High expectations and targets that are unreasonable and unrealistic. You’re treat like a robot that has no feelings it’s all about getting what they want out of you. You aren’t valued or cared about at...
Chef in Swansea, Swansea
on 8 September 2023
Too much negativity in Swansea
I worked for many years here in GWR for the Swansea depot. The days can be long although with my long service wasn't too much really a i did work the old HST's as a Chef on board the services to London! Culture is not good anymore as there are poor managers working their like the pullman manager who is a nitemare to work with. You are just a number and if you want promotion then basicly they know ...
Bus Driver in Leeds
on 24 December 2022
No life, stressful and unprofessional
(Still employed and currently looking for other jobs) My experience which aligns with many others:Low payUnorganised structure Broken bussesPoor management No life outsidePoor running timesSchedules haven’t a clue what they’re doingShort of driversShift turn arounds length of shiftsDealing with the horrible public because the company is so badly run and understaffed busses get knocked ...

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Questions and answers

People have asked 50 questions about working at FirstGroup. See the answers, explore popular topics and discover unique insights from FirstGroup employees.

Popular questions

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Interview insights

Insights from 230 Indeed users who have interviewed with FirstGroup within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

What the company's task is.

What the company's task is....

Shared on 14 July 2018

Just tell them anything, they'll employ anyone

Just tell them anything, they'...

Shared on 13 January 2018

Can you work under pressure, meaning can you drive on time by speeding

Can you work under pressure, m...

Shared on 22 November 2017

Common questions about FirstGroup

Working at FirstGroup

  • Bus Driver2.6 out of 5 stars.
  • Driver2.4 out of 5 stars.
  • Fitter2.3 out of 5 stars.
  • Client Advisor3.5 out of 5 stars.
  • Office Clerk3.5 out of 5 stars.

FirstGroup locations

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