Happiness score is 50 out of 100
3.1 out of 5 stars.
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FirstGroup Careers and Employment

Work happiness

Scores based on about 58 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Can people generally avoid feeling stressed at work?
Do people feel their work has a clear sense of purpose?

About the company

  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Transportation & Logistics
  • Headquarters
    Aberdeen, UK
  • Link
    FirstGroup website

We are the leading transport operator in the UK and each day, every one of our 100,000 employees works hard to deliver vitally important services for our passengers. During the last year around two billion passengers relied on us to get to work, to school or college, to visit family and friends, and much more.

We operate five divisions which draw on common skills and expertise, but which are varied by geography, customer base and a mix of contract backed and passenger revenue. Our broad footprint in the UK gives us profound experience of two of the most developed markets in the world for transport services, and this breadth of expertise across different regulatory and contractual structures.

This means we can be confident that, whatever the specific transport challenge is, somewhere across our business we have already identified and implemented a solution which will work.

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5 jobs


Salary estimated from 3.4K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 333 reviews and is evolving.



Coach Driver in Bournemouth, Dorset
on 29 August 2022
It’s alright

It can be slow paced and relaxed sometime, but it can turn all stressful within a blink. This is the nature of the job and nothing to do with management. Leaving this aside, management seems to be uninterested at the needs of the individual(employees)

Customer Service in Kingston upon Hull
on 30 July 2022
Hull Trains - good company to work for

I really enjoyed my time at Hull Trains. I found all staff to be really friendly and approachable, even the executives, which you just do not find in most companies. A real family feel to the office.

Bus Driver in Leicester
on 28 July 2022
On the buses

It's what you make it. Mostly decent people using the bus. Great mix of driver's from all backgrounds. Plenty's of routes to keep boredom away. Fair pay when I was there.

Bus Driver / Conductor in Bristol
on 27 July 2022
Great management and colleagues, pay not great

Great management and colleagues. Free bus travel for immediate family and shop discounts were good but long hours, poor work life balance, average pay and dealing with the general public ruined the job.

Deputy Relief Operations Supervisor in Southampton
on 6 July 2022
No home/work Balance

Variety of shifts. However, doing 4 days of early duties then having a late at the end isn’t good. Management don’t seem to care about this either unfortunately.

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Questions and answers

People have asked 44 questions about working at FirstGroup. See the answers, explore popular topics and discover unique insights from FirstGroup employees.

See questions about:

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  • Job Opportunities
  • Part Time Jobs
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  • Work Life Balance

Interview insights

Insights from 221 Indeed users who have interviewed with FirstGroup within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

What the company's task is.

Shared on 14 July 2018

Just tell them anything, they'll employ anyone

Shared on 13 January 2018

Can you work under pressure, meaning can you drive on time by speeding

Shared on 22 November 2017

Common questions about FirstGroup

FirstGroup locations

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