Firstsource Solutions
3.4 out of 5 stars.
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Firstsource Solutions Careers and Employment

About the company

  • Founded
    1995
  • Company size
    more than 10,000
  • Revenue
    £1bn to £5bn
  • Industry
    Finance
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Jobs

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Customer Service

8 jobs

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Salaries

Salary estimated from 1.3K employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Representative
£18,109 per year
Team Leader
£22,986 per year
Controller
£19,307 per year
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Rating overview

Rating is calculated based on 2.6K reviews and is evolving.

2.5320172.4820182.2720191.9420201.462021

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Work-life balance

Reviews

Customer Service Advisor in Middlesbrough, North Yorkshire
on 30 March 2021
Training was fun but still don’t work there
I read the reviews but choose not to believe them. The training was good but after that it was terrible. You are thrown in the deep end. They help at first and then nothing. Customers are horrible. The trainers could have been better. My line manager was amazing. The people I met were amazing. 10 hour shifts for minimum wage, not great. No structure at all. No social life. If you’re late just once, you have to have a written discussion. Happy to have left as mental health comes first.
Customer Service Advisor in Warrington
on 4 April 2021
Horrific don’t bother
Don’t bother worst company ever! Management haven’t got a clue , rude, no people skills and pays not right ever and full of kids. I would rather be on the dole!
Customer Sales Advisor in Derby, Derbyshire
on 1 April 2021
Poor job
They don't care about employees, and keep cutting incentive or getting your pay wrong. It's like being back at school the way they treat their staff.
Team Leader in Warrington, Cheshire
on 2 March 2021
Demoted for first time in my 28 year career
I Started working in the Warrington office in December 2019 as a call agent and in January 2020, was promoted to team leader. I was absolutely gobsmacked at the number of daily disciplinaries for agents. Anywhere from 3-8 per day being a reflection of the defective dynamic of the agent / management relationship.I was pretty much forced into resignation of my role in March 2020 having been demoted by my Operations Manager for following government guidlines on Covid19 and self isolating for ten days. During my disciplanry, it became apparent that the Ops managers were unaware that one of their employees had been taken away in an ambulance 3 days prior. Dangerously inept.I can truly say, that as a dedicated, loyal employee, Firstsource is the ONLY blot on my CV. Dreadful experience,
First Source Customer Relationship Manager in Middlesbrough, North Yorkshire
on 24 February 2021
Stressful and undervalued at work
If you're good at your job you'll be asked to do way more than you're being paid for. Mentoring and training new staff, taking on your team leader's role when they're not there, generally just being overworked and undervalued while the ones that do nothing get to continue doing nothing. Higher management couldn't care less. My whole floor was told "You're all awful, but thanks for being here" when everyone was in danger of redundancy. Overall very unpleasant, only good thing is some of the people.
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Questions and answers

People have asked 52 questions about working at Firstsource Solutions. See the answers, explore popular topics and discover unique insights from Firstsource Solutions employees.

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Interview insights

Insights from 251 Indeed users who have interviewed with Firstsource Solutions within the last 5 years.

Unfavourable experience
Interview is easy
Process takes about a day or two

Interview questions

Asked about prior experiences about dealing with customer issues and how we solved them.

Shared on 20 December 2020

What motivates you. Can you be flexible

Shared on 7 February 2020

Asked about any previous customer services experience

Shared on 8 October 2018
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