Firstsource Solutions
Happiness score is 33 out of 100
3.3 out of 5 stars.
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Firstsource Solutions Careers and Employment

Work happiness

Scores based on about 80 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they can get support and encouragement from colleagues at work?
Do people feel their manager helps them succeed?

About the company

  • CEO
    Vipul Khanna
    approve of Vipul Khanna's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
  • Headquarters
    Mumbai, India
  • Link
    Firstsource Solutions website
Learn more


Browse jobs by category

Customer Service

4 jobs


Salary estimated from 2.8K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.4K reviews and is evolving.



Customer Service Advisor in Liverpool
on 28 June 2022
opportunity for overtime
a little depressing for the salary, met some great people though also can do overtime if needed.. would recommend for school leavers as an entry into customer service
Customer Service Advisor in Derby, Derbyshire
on 24 June 2022
kinda boring
you sit at the phones all day and sell anything and everything from sky, it gets kind of boring but for some campaigns the commission isnt too bad if you know how to sell
CSA in Derry City, County Londonderry
on 24 June 2022
Decent place to work (As long as you do what your told)
Management dont ask for anything unrealisticcan be challenging customers to have discussions with (Which are quite enjoyable to me)easy to make v good money with lots of overtime available at double pay
Sales Advisor in Derby
on 23 June 2022
The Economist
Don't work here if you have learning difficulties aka aspergers. The training at The Economist is utterly shocking because they waffle on about on about complete nonsense and give you barely any time to get comfortable with anything. I wasn't even given a chance to do the role because of the pointless chat accreditation they make you do even though its completely pointless as everyone copies and pastes the same thing. Screw The Economist and firstsource for their mediocre training. You are still stuck in the past and never gave me the support that should of given to me without asking
Outbound Sales Advisor in Derby
on 22 June 2022
Would avoid at all costs
Ever had those annoying calls of people trying to sell you something? Don't end up being the person making those calls.This job will make you question the morality of call centres as your only objective is to sell Sky products, even if the person doesn't need said products and there is very little payout afterwards.You're treated more as a number on a spreadsheet than you are a genuine human being.

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Questions and answers

People have asked 53 questions about working at Firstsource Solutions. See the answers, explore popular topics and discover unique insights from Firstsource Solutions employees.

See questions about:

  • Interviews
  • Working Hours
  • Benefits
  • Working Culture
  • Hiring Process
  • Salaries
  • Working Environment
  • Dress Code
  • Part Time Jobs
  • Work from Home
  • Background Check
  • CEO
  • Work Life Balance
  • Company Future
  • Job Opportunities

Interview insights

Insights from 620 Indeed users who have interviewed with Firstsource Solutions within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

experience in customer service?

Shared on 28 June 2022

"Name me a time when you showed leadership"? "Name me a time when you showed honesty"? "Name me a time when your guidance influenced others decisions"?

Shared on 10 January 2022

Standard interview questions

Shared on 28 October 2021

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