Firstsource Solutions
3.4 out of 5 stars.
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Firstsource Solutions Careers and Employment

Work happiness
Scores based on about 31 responses to Indeed's survey on work happiness
32
Work Happiness Score
Low
Do people feel happy at work most of the time?
45
Management
Low
Do people feel their manager helps them succeed?
44
Support
Low
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • Founded
    1995
  • Company size
    more than 10,000
  • Revenue
    £1bn to £5bn
  • Industry
    Finance
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Jobs

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Customer Service

9 jobs

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Salaries

Salary estimated from 1.3K employees, users, and past and present job advertisements on Indeed.

Popular roles

Customer Service Representative
£18,096 per year
Team Leader
£23,038 per year
Sales Advisor
£18,495 per year
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Rating overview

Rating is calculated based on 2.7K reviews and is evolving.

2.5320172.4820182.2720191.9420201.502021

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Work-life balance

Reviews

Customer Service Advisor in Middlesbrough, North Yorkshire
on 30 March 2021
Training was fun but still don’t work there
I read the reviews but choose not to believe them. The training was good but after that it was terrible. You are thrown in the deep end. They help at first and then nothing. Customers are horrible. The trainers could have been better. My line manager was amazing. The people I met were amazing. 10 hour shifts for minimum wage, not great. No structure at all. No social life. If you’re late just once, you have to have a written discussion. Happy to have left as mental health comes first.
Customer Service Advisor in Middlesbrough, North Yorkshire
on 15 April 2021
Plentiful work but lack of care.
The hours were standard and you could request a slot to be on if you weren’t happy with your given slot. However this was at manager discretion which is to be expected. Colleagues were friendly sometimes a little to friendly with each other especially in the work place. My main issue with working here was that I have a medical issue that I disclosed from day one and I was told they will do a desk assessment and look into it so I could do my job comfortably. All I was really asking for was just permission to occasionally stand up and move a bit from my desk just a few minutes an extra break would’ve sufficed. But instead they just said I’ll get so and so to sort it for you this went on from sept 2020 through to jan 2021 when I eventually left. It was one of the primary reasons I left the work place but other than that disregard for employee health they were a lovely place to work for.
Customer Service Advisor in Warrington
on 4 April 2021
Horrific don’t bother
Don’t bother worst company ever! Management haven’t got a clue , rude, no people skills and pays not right ever and full of kids. I would rather be on the dole!
Customer Sales Advisor in Derby, Derbyshire
on 1 April 2021
Poor job
They don't care about employees, and keep cutting incentive or getting your pay wrong. It's like being back at school the way they treat their staff.
Team Leader in Warrington, Cheshire
on 2 March 2021
Demoted for first time in my 28 year career
I Started working in the Warrington office in December 2019 as a call agent and in January 2020, was promoted to team leader. I was absolutely gobsmacked at the number of daily disciplinaries for agents. Anywhere from 3-8 per day being a reflection of the defective dynamic of the agent / management relationship.I was pretty much forced into resignation of my role in March 2020 having been demoted by my Operations Manager for following government guidlines on Covid19 and self isolating for ten days. During my disciplanry, it became apparent that the Ops managers were unaware that one of their employees had been taken away in an ambulance 3 days prior. Dangerously inept.I can truly say, that as a dedicated, loyal employee, Firstsource is the ONLY blot on my CV. Dreadful experience,
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Questions and answers

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Interview insights

Insights from 253 Indeed users who have interviewed with Firstsource Solutions within the last 5 years.

Unfavourable experience
Interview is easy
Process takes about a day or two

Interview questions

Asked about prior experiences about dealing with customer issues and how we solved them.

Shared on 20 December 2020

What motivates you. Can you be flexible

Shared on 7 February 2020

Asked about any previous customer services experience

Shared on 8 October 2018
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