Firstsource Solutions
Work wellbeing score is 58 out of 100
3.2 out of 5 stars.
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Firstsource Solutions Employee Reviews

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United Kingdom668 reviews

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3.1Work-life balance

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Good place to work for. Employee benefits are good. Not much responsibility for what we get paid which is good. Nice staff and friendly management. Would recommend
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Overworked under appreciated

Some management are great, others shouldn’t be in the position and hr have always been dodgy, if they want you out they’ll make sure it happens.Only certain managers will appreciate you achieving kpi’s or helping with additional work, the rest are very negative




Unsociable hours
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Insights into Firstsource Solutions

Based on 284 survey responses
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • General feeling of work happiness

Decent benefits & good to work

From experience, I’ve worked with Eon Next under this company and I’m finding it good compared to other companies I’ve worked with in the past. Great culture and pay Enjoy the remote aspect too


Pay, medical benefits, culture


None can think of, maybe management & payroll sometimes
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Terrible place to work for, do not care about their staff, only stats.

The work place is terrible, we all have to take call after call, no offline teams working on any other part of the business such as complaints, emails, repayments etc. We are all made to go on the phones like work horses. Firstsource have also brought in so many different policies, it's hard to get your job right as it's easy to forget, which you will be picked up on by quality. You also get told when to take your breaks which is terrible.Terrible place to work for. Full of favouritism and lying management, including those at the top. You will be stopped from advancing if you are not a favourite. I would also like to raise the concern of first source not recognising mental health under the disability act and they do very little to support people struggling with mental health and personal issue's, including letters from the DR and occupational health recommendations.




Long hours, call after call, set break times
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Mentally exhausting

Mentally exhausting place to work. High volume of calls constantly. Very a seconds peace. Get screamed at if your stats aren't good. Ignorant team leaders, treat you like an idiot. Pay nowhere near what it should be!
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Employment here was life changing!!

Overall a really good place to work the staff are Friendly and Professional. I worked as a trainer and enjoyed my role there was challenging moments however First source has taught me a lot
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Good over all place to work

Cleaning canteen emptying bins cleaning all glass eg windows doors sanatizing desks touch points Start by clocking in at 17.30 clean the canteen first as it's always a mess Then enter each room on ground floor clean desks chairs windows empty binsNext clean reception areaThen up to first floor and repeat ground floor But clean every skirting board window and window sill (there are over 100of each)


Work alone


Not enough hours to get everything done
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Can’t even begin to explain how poor the management is. Just a laughable company. The sooner they re-think their own skills and company wide management the sooner they might get a less turnover of staff who actually want to stay




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poor place

Lied about the hours in the interviews, poor training with awful managers and staff that will spread rumors about you for no reason, terrible all round, only positive was bi weekly pay and some nice people, but also a place full of rude ignorant bully's, no surprise firstsource have lost most their contracts
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Terrible place to work for

Hard to get anything right in the place things constantly changing managers always on your back just not a nice place to work at. Look down on all the time


Good pay


Most things
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Terrible company

Horrible “just a number” type company, management are shocking and it shows by how the company is run. No benefits at all and a really depressing place to work.


Monday to Friday hours


Everything else
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Nice people

People were great but the hours and management were horrific. Was accused of lying about my mental health and was told to wait on the phones for 10 minutes whist I was having a panic attack.
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It's okay

it's not bad at all can be very tiresome some days. but it's not bad. get Sky TV free so thats not bad. just the hours not good,




pay isn't very high for the job
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over worked and under paid

micromanaged and if you take over 30 seconds on the toilet you get a warning just a really horrible and cliquey environment wouldn’t recommend to anyone
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Your Review doesn't quite meet our quality guidelines. Please adjust and resubmit. Please tell us more about working at this company in Your Review.

Give us your opinion about:a typical day at work,what you believe you learned,management,workplace culture,the hardest part of the job,the most enjoyable part of the job.
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Hard and draining

Not a good experience here, so many problems the one that always stick with me is the lack of help available to you after the 3 week 'graduation bay'. There are so many complex issues customers face that we are not trained on yet we as the phone operators are expected to solve with little to none help from managers, it's literally left down to you and if you don't manage to help a customer who you've opened a complaint for, you then recieve backlash from those managers who 'can't help'. Also there is a huge lack of communication between different departments, you can usually expect a very vague response from a team that may specialise in smart meters for example (if you do get a reply at all) and again so further help us given if its needed. Its a very independent and hard place to work if you do not know what you're doing already.


Work from home


Little to no help available
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Soul destroying

Awful workplace don’t care about their staffs well-being neither do management just recently announced redundancy for current staff and haven’t even so much as gave them any idea as to what is happening , never get annual leave unless u book it a month In advance because there never is any Staff to work there currently massive call queues as they have either fired everyone or anyone who has sense left long ago , wish I never worked there most soul destroying place to exist.


Nothing worse mentioning anymore


Everything, management, unprofessional, no work life balance, no annual leave, no support
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Hard work is rewarded

If you apply yourself at any role at FS, there is a lot of money to be made and also lots of progression opportunities. It can be busy and stressful at times but that’s call centre life! I’m sure lots of jobs have their own stresses
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Horrible to work for

Horrible hours and management were constantly asking for unattainable targets, constant meetings for performance and all the team lost their job at the end
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Do not work here

One of the worst places I have ever worked, management do not care about how you feel, you’re constantly being micro managed there is no place for progression as they already know exactly who they want to progress. Pay is never right, having t constantly chase your overtime hours, I’ve seen people getting paid pennies because pay roll can’t be bothered to sort it oht
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Not Great To Work For

Weren't paid the rate advertised. Pay was always wrong and often late. No sickpay or bank holiday pay. No worklife balance.Terrible senior management
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Overall rating

Based on 2,818 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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