Firstsource Solutions Employee Reviews

Good place to work for. Employee benefits are good. Not much responsibility for what we get paid which is good. Nice staff and friendly management. Would recommend

Was this review helpful?

Overworked under appreciated

Customer Service Team Leader (Former Employee) - Cardiff - 14 September 2023

Some management are great, others shouldn’t be in the position and hr have always been dodgy, if they want you out they’ll make sure it happens.Only certain managers will appreciate you achieving kpi’s or helping with additional work, the rest are very negative

Pros

Colleagues

Cons

Unsociable hours

Was this review helpful?

Insights into Firstsource Solutions

Based on 284 survey responses

Areas for improvement

Energising work tasks
Sense of belonging
General feeling of work happiness

Decent benefits & good to work

Energy Advisor (Current Employee) - Pontypridd, Rhondda Cynon Taff - 11 September 2023

From experience, I’ve worked with Eon Next under this company and I’m finding it good compared to other companies I’ve worked with in the past. Great culture and pay Enjoy the remote aspect too

Pros

Pay, medical benefits, culture

Cons

None can think of, maybe management & payroll sometimes

Was this review helpful?

Terrible place to work for, do not care about their staff, only stats.

Customer Service Executive (Current Employee) - Remote - 10 September 2023

The work place is terrible, we all have to take call after call, no offline teams working on any other part of the business such as complaints, emails, repayments etc. We are all made to go on the phones like work horses. Firstsource have also brought in so many different policies, it's hard to get your job right as it's easy to forget, which you will be picked up on by quality. You also get told when to take your breaks which is terrible.Terrible place to work for. Full of favouritism and lying management, including those at the top. You will be stopped from advancing if you are not a favourite. I would also like to raise the concern of first source not recognising mental health under the disability act and they do very little to support people struggling with mental health and personal issue's, including letters from the DR and occupational health recommendations.

Pros

None

Cons

Long hours, call after call, set break times

Was this review helpful?

Mentally exhausting

Customer Service Advisor (Current Employee) - Belfast, County Antrim - 8 September 2023

Mentally exhausting place to work. High volume of calls constantly. Very a seconds peace. Get screamed at if your stats aren't good. Ignorant team leaders, treat you like an idiot. Pay nowhere near what it should be!

Was this review helpful?

Rate your recent company

Share your experience to help others

Employment here was life changing!!

Learning and Development Specialist (Former Employee) - Derby, Derbyshire - Work from home - 7 September 2023

Overall a really good place to work the staff are Friendly and Professional. I worked as a trainer and enjoyed my role there was challenging moments however First source has taught me a lot

Was this review helpful?

Good over all place to work

Cleaner (Former Employee) - Pontypridd - 5 September 2023

Cleaning canteen emptying bins cleaning all glass eg windows doors sanatizing desks touch points Start by clocking in at 17.30 clean the canteen first as it's always a mess Then enter each room on ground floor clean desks chairs windows empty binsNext clean reception areaThen up to first floor and repeat ground floor But clean every skirting board window and window sill (there are over 100of each)

Pros

Work alone

Cons

Not enough hours to get everything done

Was this review helpful?

Laughable

Fraud Operations (Former Employee) - Middlesbrough - 5 September 2023

Can’t even begin to explain how poor the management is. Just a laughable company. The sooner they re-think their own skills and company wide management the sooner they might get a less turnover of staff who actually want to stay

Pros

Nothing

Cons

Everything

Was this review helpful?

poor place

Customer Service Advisor (Former Employee) - Belfast City Centre, County Antrim - 30 August 2023

Lied about the hours in the interviews, poor training with awful managers and staff that will spread rumors about you for no reason, terrible all round, only positive was bi weekly pay and some nice people, but also a place full of rude ignorant bully's, no surprise firstsource have lost most their contracts

Was this review helpful?

Terrible place to work for

Customer Service Advisor (Former Employee) - Belfast - 23 August 2023

Hard to get anything right in the place things constantly changing managers always on your back just not a nice place to work at. Look down on all the time

Pros

Good pay

Cons

Most things

Was this review helpful?

Jobs at Firstsource Solutions

See more jobs

Customer Service Representative

Belfast

12 days ago

Customer Service Representative

Middlesbrough

30+ days ago

Sales Advisor - **IMMEDIATE START **

Customer Sales Advisor – Sky

Leicester

3 days ago

Terrible company

Customer Services Advisor (Former Employee) - Pontypridd, Rhondda Cynon Taff - 18 August 2023

Horrible “just a number” type company, management are shocking and it shows by how the company is run. No benefits at all and a really depressing place to work.

Pros

Monday to Friday hours

Cons

Everything else

Was this review helpful?

Nice people

Sales Advisor (Former Employee) - Derby, Derbyshire - 17 August 2023

People were great but the hours and management were horrific. Was accused of lying about my mental health and was told to wait on the phones for 10 minutes whist I was having a panic attack.

Was this review helpful?

It's okay

CSA - Customer Service Assistant (Current Employee) - Belfast City Centre - 16 August 2023

it's not bad at all can be very tiresome some days. but it's not bad. get Sky TV free so thats not bad. just the hours not good,

Pros

location

Cons

pay isn't very high for the job

Was this review helpful?

over worked and under paid

Customer Service Advisor (Former Employee) - Middlesbrough, North Yorkshire - 16 August 2023

micromanaged and if you take over 30 seconds on the toilet you get a warning just a really horrible and cliquey environment wouldn’t recommend to anyone

Was this review helpful?

Your Review doesn't quite meet our quality guidelines. Please adjust and resubmit. Please tell us more about working at this company in Your Review.

Customer Service Advisor (Current Employee) - Belfast - 15 August 2023

Give us your opinion about:a typical day at work,what you believe you learned,management,workplace culture,the hardest part of the job,the most enjoyable part of the job.

Was this review helpful?

Hard and draining

Energy Specialist (Current Employee) - Pontypridd - 12 August 2023

Not a good experience here, so many problems the one that always stick with me is the lack of help available to you after the 3 week 'graduation bay'. There are so many complex issues customers face that we are not trained on yet we as the phone operators are expected to solve with little to none help from managers, it's literally left down to you and if you don't manage to help a customer who you've opened a complaint for, you then recieve backlash from those managers who 'can't help'. Also there is a huge lack of communication between different departments, you can usually expect a very vague response from a team that may specialise in smart meters for example (if you do get a reply at all) and again so further help us given if its needed. Its a very independent and hard place to work if you do not know what you're doing already.

Pros

Work from home

Cons

Little to no help available

Was this review helpful?

Soul destroying

Customer Service Advisor (Former Employee) - Derry - 6 August 2023

Awful workplace don’t care about their staffs well-being neither do management just recently announced redundancy for current staff and haven’t even so much as gave them any idea as to what is happening , never get annual leave unless u book it a month In advance because there never is any Staff to work there currently massive call queues as they have either fired everyone or anyone who has sense left long ago , wish I never worked there most soul destroying place to exist.

Pros

Nothing worse mentioning anymore

Cons

Everything, management, unprofessional, no work life balance, no annual leave, no support

Was this review helpful?

Hard work is rewarded

Customer Experience Leader (Current Employee) - Derby, Derbyshire - 3 August 2023

If you apply yourself at any role at FS, there is a lot of money to be made and also lots of progression opportunities. It can be busy and stressful at times but that’s call centre life! I’m sure lots of jobs have their own stresses

Was this review helpful?

Horrible to work for

Customer Service Advisor (Former Employee) - Belfast City Centre, County Antrim - 3 August 2023

Horrible hours and management were constantly asking for unattainable targets, constant meetings for performance and all the team lost their job at the end

Was this review helpful?

Do not work here

Sales Advisor (Current Employee) - Derby, Derbyshire - 2 August 2023

One of the worst places I have ever worked, management do not care about how you feel, you’re constantly being micro managed there is no place for progression as they already know exactly who they want to progress. Pay is never right, having t constantly chase your overtime hours, I’ve seen people getting paid pennies because pay roll can’t be bothered to sort it oht

Was this review helpful?