Firstsource Solutions
Firstsource Solutions Employee Review
Overworked under appreciated
Customer Service Team Leader (Former Employee) - Cardiff - 14 September 2023
Some management are great, others shouldn’t be in the position and hr have always been dodgy, if they want you out they’ll make sure it happens. Only certain managers will appreciate you achieving kpi’s or helping with additional work, the rest are very negative
Pros
Colleagues
Cons
Unsociable hours
Ratings by category
1.0 out of 5 stars for Work/Life Balance
2.0 out of 5 stars for Salary/Benefits
2.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
2.0 out of 5 stars for Culture
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Similar reviews
Same location
Terrible
Customer service assistant. (Former Employee) - Cardiff, Cardiff - 25 July 2023
Terrible place to work for , no consideration for staff at all. The management was okay but again not great. Just overall not a great place to work in or company to work for
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Same location
Just a standard call centre company
Customer Service Advisor (Former Employee) - Cardiff, Cardiff - 20 July 2023
Not a bad place to work, long hours however. Pay was decent when you hit bonus. If you’re looking for a job where you work and go home it’s fine.. not much career progression.
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Same location
Fast-paced but fair pay
Customer Service Advisor (Former Employee) - Cardiff - 22 December 2022
The job is fast-paced but staff/team leaders are really helpful and approachable. Hardest part of the job is just dealing with customer's emotions but the most enjoyable part of the job is the people -- friendliness of everyone.
Pros
good pay
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Ask a question about working or interviewing at Firstsource Solutions. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.1 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture
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Questions about Firstsource Solutions
- What is the promotion process like at Firstsource Solutions?41 people answered
- How often do you get a pay rise at Firstsource Solutions?28 people answered
- What is Firstsource Solutions holiday leave policy? How many holiday leave days do you get per year?26 people answered
- What is a typical day like for you at the company?19 people answered
- What benefits does Firstsource Solutions offer?19 people answered
- How often do pay rises occur at Firstsource Solutions?16 people answered
- How is feedback from management delivered at Firstsource Solutions?15 people answered
- What is the work-from-home policy at Firstsource Solutions?11 people answered
- Can you work remotely at Firstsource Solutions?10 people answered
- What tips or advice would you give to someone interviewing at Firstsource Solutions?9 people answered
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- Overworked under appreciated