Firstsource Solutions

Firstsource Solutions Employee Review

Repetitive but rewarding

Technical Support (Former Employee) - WFH - 27 September 2023

I have just finished working for First Source as the contract ended with their client. I enjoyed working for FS. I found the management to be approachable and friendly, always on hand for help, wages and bonuses were never missed. Going to miss working for FS

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So/so

Technical Support (Former Employee) - Derry, County Londonderry - 24 May 2022

Wouldn't recommend to anyone unless desperate. Bad pay, bad hours just taking the brunt of phone calls. Are just a number to the company. Stats unrealistic and do not take common sense into account

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Official response from Firstsource Solutions

26 May 2022

Thank you for taking the time to write a review. Your comments are in stark contrast to the people focussed and supportive culture we strive to achieve.On top of your basic salary, our compensation and benefits package offers a pension, incentives, perks, and discounts. We also provide a Health cashback plan and a fully-funded EAP programme for all employees. It’s fast-paced and high intensity, but also very rewarding. We're sorry it didn’t work out for you but wish you all the very best for your future career.

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Generally a poorly run call centre

Technical Support (Former Employee) - Derry, County Londonderry - 20 December 2021

It is what it is. So people are great some are the worst. It's really a last resort kind of place. Will ruin your mental health and empathy for people.

Pros

WFH Free/Discounted Sky products

Cons

Poor management, Poor assistance, Non-Job Relavent training, Punished for illness/personal issues, Never kept a single promise made kn the year I was there

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Official response from Firstsource Solutions

3 January 2022

Thank you for your review. We strive to provide a people focussed culture where our employees can learn, develop, and flourish in their careers; and a compensation and benefits package that rewards them fairly for their contribution. We’re a fast paced business with high standards of service delivery to our customers - it’s not for everyone and we’re sorry it didn’t live up to your expectations, but we wish you all the very best for the future.

Same role

just another number

Technical Support (Former Employee) - Derry City, County Londonderry - 20 October 2021

fun to be had if you want, stressful and relaxed at the same time..... i think the management care about the stats but the employee's don't...... ok place to work..... nice people in general

Pros

free sky products

Cons

long hours in the evenings

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Official response from Firstsource Solutions

28 October 2021

Thank you for your feedback. We are pleased to hear that you enjoyed the engagement activities on-site and found the people nice to work with.At Firstsource, we have a strong people culture, and our employees are rewarded based on service and performance metrics. Our leadership teams do a great job in supporting their teams to achieve results.We have a strong focus on personal development and provide opportunities for employees to experience a fulfilling career with us. We’re also keen advocates of providing solutions that provide a good work-life balance and enable our employees to lead both a rewarding career and personal life.We wish you all the best in your future endeavours.