Foundever
Work wellbeing score is 66 out of 100
3.4 out of 5 stars.
Write a review

Foundever Careers and Employment

Work wellbeing

Results based on 921 responses to Indeed's work wellbeing survey.
Work wellbeing score is Average, 66 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Average

Stress-free

How manageable people find their work stress
Below average

Purpose

How meaningful people find their work
Average

Satisfaction

How content people feel with the way things are at work
Average

About the company

  • CEO
    Laurent Uberti
    67%
    approve of Laurent Uberti's performance
  • Founded
    1994
  • Company size
    more than 10,000
  • Revenue
    £730m to £4bn (GBP)
  • Industry
    Telecommunications
  • Headquarters
    Miami, FL
  • Link
    Foundever website

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter....

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Learn more

Jobs

Browse jobs by job title

Customer Service Representative

6 jobs

Salaries

Salary estimated from 5.8K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 25.3K reviews and is evolving.

2.61 out of 5 stars.20193.08 out of 5 stars.20203.17 out of 5 stars.20213.56 out of 5 stars.20222.71 out of 5 stars.2023

Reviews

Customer Service Representative in Leeds
on 22 September 2023
fun place
calm environment, can be busy atimes, but there is support to get you through, and lots of overtimeThe Managers are very supportive in respect to development,
Customer Service Advisor in Remote
on 29 September 2023
Productive and Fun
Good work ethics… fortunate enough to have good support and a good teamManager… perfect for remote working … decent pay …ideal for anyone not wanting to Travel
Customer Service Assistant in Larnaca cyprus
on 26 September 2023
Worst job
The job is stressful. The paycheck is lowAlot of favoritism Unrealistic targets ( bonus is not reachable unless you put alot of overtime) Toxic work environment The company will do its best to save a dime on anything even if it means screwing the agents up. Many agents quit between the 1st week and the 4th month.When you quit the management makes sure to make you feel unwelcome. Do yoursel...
Retentions Advisor in Plymouth, Devon
on 25 September 2023
Rubbish environment
Terrible workplace, rubbish management, 7 day straight rota sometimes. If you’re lickarses to mangers you’ll do well.Commission is only good for first couple months then impossible targets
Recruitment Consultant in Swansea, Swansea
on 22 September 2023
Shambles
I would for “Sitel” for around 3 years. I loved the job at the start however I went on maternity and had the worst ever experience with the company where managers were asking me horrible questions in my return to work which had no thing to do with my work life. The only positive thing I have left the company with are friends for life, I have done so much for the company and to just get it chucked ...

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Questions and answers

People have asked 88 questions about working at Foundever. See the answers, explore popular topics and discover unique insights from Foundever employees.

Popular questions

See questions about:

  • Benefits
  • Salaries
  • Interviews
  • Work from Home
  • Working Hours
  • Hiring Process
  • Part Time Jobs
  • Working Culture
  • Working Environment
  • Hiring Age
  • Promotion
  • CEO
  • Dress Code
  • Job Opportunities
  • Shifts

Interview insights

Insights from 2.7K Indeed users who have interviewed with Foundever within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

It was an assessment centre and then competency based interview. Very old fashioned and not at all dynamic

It was an assessment centre an...

Shared on 16 August 2022

General set of questions

General set of questions ...

Shared on 28 July 2022

introduce yourself and tell everyone things about you

introduce yourself and tell ev...

Shared on 27 May 2022

Common questions about Foundever

Working at Foundever

  • Call Center Representative3.2 out of 5 stars.
  • Team Leader3.4 out of 5 stars.
  • Client Advisor2.8 out of 5 stars.
  • Handler3.1 out of 5 stars.
  • Retentions Advisor2.2 out of 5 stars.

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