Foundever
Work wellbeing score is 66 out of 100
3.4 out of 5 stars.
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Foundever Employee Reviews

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Location
United Kingdom1,781 reviews

Ratings by category

3.3Work-life balance
3.1Pay & benefits
3.1Job security & advancement
3.1Management
3.3Culture

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Found 1,781 reviews matching the searchSee all 25,299 reviews
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fun place

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The most useful review selected by Indeed
calm environment, can be busy atimes, but there is support to get you through, and lots of overtimeThe Managers are very supportive in respect to development,
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Productive and Fun

Good work ethics… fortunate enough to have good support and a good teamManager… perfect for remote working … decent pay …ideal for anyone not wanting to Travel
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Insights into Foundever

Based on 753 survey responses
What people like
  • Supportive environment
  • Inclusive work environment
  • Ability to meet personal goals
Areas for improvement
  • Sense of belonging
  • Energising work tasks
  • Overall satisfaction

Worst job

The job is stressful. The paycheck is lowAlot of favoritism Unrealistic targets ( bonus is not reachable unless you put alot of overtime) Toxic work environment The company will do its best to save a dime on anything even if it means screwing the agents up. Many agents quit between the 1st week and the 4th month.When you quit the management makes sure to make you feel unwelcome. Do yourself a favor and dont waste time working for this company.
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Rubbish environment

Terrible workplace, rubbish management, 7 day straight rota sometimes. If you’re lickarses to mangers you’ll do well.Commission is only good for first couple months then impossible targets
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Shambles

I would for “Sitel” for around 3 years. I loved the job at the start however I went on maternity and had the worst ever experience with the company where managers were asking me horrible questions in my return to work which had no thing to do with my work life. The only positive thing I have left the company with are friends for life, I have done so much for the company and to just get it chucked back in my face, if you ever go on maternity don’t expect them to message or ring you

Pros

Leaving the company

Cons

Everything
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Could have been a lovely place.

I will always remember the kind lady who offered me the job in Glasgow for the Winter Vaccination Campaign. I found the team manager abbrupt and unhelpful to the point of adding to the no confidence in the systems used. Left day and half without access to the system which has probably undone 2 days of training. It really is sad.Frustrated as much as the job is quoted as easy, you somehow have to be IT ninja in behind the scenes applications.I found the staff beyond recruitment very stressed. Loved speaking to the customers though when I could get system access.

Pros

Hope I get paid by the disorganised outfit, Remote Working, DBS paid for, Very appreciative customers.

Cons

Own equipment that will hamper your days work, disorganised
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Stay away

I have spent / wasted 8 years of my life at this company putting in blood sweat and tears. To be fair it’s not ever worth it working there. I was constantly doing tasks for senior management, pay was worse than some advisors would be getting. HR is non existent and would have to wait for months before I decided to leave this place. Embarrassed to have worked here

Pros

None

Cons

Everything
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Underpaid and Overworked

The work day to day is good, but overall the pay does not reflect the skills it takes to the job I was assigned to. Submitting a request to go part time was straight forward, but the company does not put in the work to make your required hours fit within the company, despite saying they want to keep skilled workers. Company spending money moving offshore and rebranding but not able to pay us appropriately or at least give a bonus through cost of living etc. You are made to feel very replaceable.
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Decent company

Working at there bellshill office was great the people were amazing , the interview process was simple, training wasn’t difficult or rushed. it was well cleaned, they had everything you needed really canteen,many toilets,showers,break rooms,I only left due to personal circumstances if it wasn’t for that I’d of moved to the Motherwell office with everyone so I’d definitely recommend them as an employer 👍

Pros

Amazing people

Cons

Not working from home
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always thinking of ways to boost moral

i work OOH - different pace to the day shift, different people diff types of inbound calls. typical day commences 2000 i work 3 &half days a week, rest is time for me so good work/life balance sometimes...

Pros

weekly walk & free hot/cold drinks \/:-)

Cons

cant take two screens home for working @home :-D
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Jobs at Foundever

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Depends on the client you work for

As team leader you are between the front line workers in the phone and either your manager or the client. I've been lucky with my manager and mainly client as well. But you can get difficult situations where your conscious and values are challenged by policies and expectations of the client.Usually fun to work with your direct reports though.
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Official response from Foundever

8 September 2023
Thanks for the review. I had fun with my team when I was a coach/supervisor too. The work at home culture really seems to enhance the connections, and it is so interesting to work with people all over the country. Thanks for taking the time to review Foundever. Jasmin at Foundever

I'm happy!

Various contracts depending on who needs staff at the time The role is very much dependant on the client's needs which could be inbound, outbound, email, webchat, back office All of my team have progressed from agents as well as around 90% of the Team Managers - the Team Manager & Ops Manager Succession programmes help people who have shown that they are good at what they do and want to progress on their journey
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Good

Great people, silly rules like no paper on the call floor makes for a boring day at times. Most managers are sound, can’t wear anything above the knee which gets uncomfortable in the summer.
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Average

Pay not the best but being fully working from home is great. Management can be quite demanding however you can get picked up on things you did not even know you were meant to be doing and get disciplined even though you weren’t trained on them
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Ideal for a temporary job

This role is ideal for somebody looking for something temporary, however would strongly avoid for somebody trying to progress in their career.No room for progression despite being told there is.A lot of work for little to no appreciation from staff or customers. No bank holidays, no incentives, no commission or just overall appreciation and the salary doesn’t reflect the amount of work the job takes.
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Fun place to work but very cliquey

Very cliquey culture, staff turnover is ridiculous. Even the staff that are higher up aren’t happy to be there.Social side is amazing but when you’re stuck at your desk the majority of the time it can be stressful.
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Most toxic workplace

I worked at foundever for 9 months and it really impacted my mental health, at first they had light you into thinking it’s an all inclusive workplace however after a few months come the cracks and behind all of that im your whole job is based on likability, the managers are toxic and progression is only an option if your face fits. They are employing r*pists and dealers who freely work around you they often have non working toilets and the parking is free but limited- literally take a job anywhere else than this place

Cons

Long hours, negative pressure, toxic environment
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Good workplace

Easy to travel too, friendly employees, can be tiring due to large amounts of calls depending on your campaign. Managers can be good or bad but that’s just normal for any sort of workplace
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good

good place to work, very fun, lots of nice people, good opportunities and opportunists to progress further within the business, very nice managers and brilliant trainers,
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Fun workplace

I have been here for over a year and really enjoying it. Very good place to work and has been amazing and very supportive with me and been guided my whole way through
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It was alright

Pay was okay but didn't match up to the amount you was expected to work. There was a lot of slow times where we basically did nothing but wasn't allowed to do anything other than stare at our screens. We wasn't allowed to make friends with the people we worked with because of security issues even couldn't share our company emails with each other.
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Overall rating

Based on 25,299 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

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