Game Nation Employee Reviews

Flexible work place that accommodates university life schedules. Management could be improved though in terms of support for the staff. Coworkers are friendly and helpful.

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Boring waste of time

Customer agent (Former Employee) - Deptford, Greater London - 2 November 2023

Don’t waste your time, this will suck your soul out.There’s not much going on, nasty management and people.Very poor pay, recipe for disaster.Don’t do this work.

Pros

None

Cons

All of it

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Jobs at Game Nation

flexable hours

Customer Service Assistant (Current Employee) - London, Greater London - 25 September 2023

flexable hours for university students so it works well around your time. manager takes into consideration of university and tries best to work around your time

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Okay

Engineer (Current Employee) - Southampton, Hampshire - 11 September 2023

Overall, I am extremely satisfied with the Service Engineer’s work. They not only resolved the issue effectively but also went above and beyond to ensure everything was in perfect working order before completing the job. I would highly recommend their services to anyone in need of technical expertise and exceptional customer service.

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not good

Customer Assistant (Current Employee) - Southampton, Hampshire - 22 August 2023

four nights in a row of ten hour shifts then day shift not good at all they keep changing shifts. Do not get proper breaks and no proper training. Management not professional

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Insights into Game Nation

Based on 53 survey responses

Areas for improvement

General feeling of work happiness
Sense of belonging
Energising work tasks

ruins your personal life

Customer Service Assistant (Former Employee) - Portsmouth, Hampshire - 6 July 2023

i really recommend not working here, your out on long shifts (10+ hours) with no break. the customers you face are rude or have very dodgy backgrounds. the customers matter way more than the staff. very little communication with the staff, some are nice and others seem nice but aren’t.

Pros

none

Cons

no breaks, long hoursz

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It’s okay

Customer Service Advisor (Former Employee) - Greater London - 3 July 2023

Colleagues were nice and understanding. The customers are more of the harder part of the job. Be prepared if you are a young woman going into this field. I dealt with quite a bit of harassment and there was nothing really done about it.

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Worst place to work EVER

Customer Service Assistant (Current Employee) - Fareham - 19 June 2023

If you want a very simple easy job where you do nothing but stand for 8/8 hours then it’s perfect for you. Your hours are all over the place and you’ll be having to travel to other stores as the company has no staff. Don’t ever become poorly because this is used against you!! If you have children this job won’t work as they are not flexible. Managers think they own their staff and if your younger than them then you are nothing but rubbish on the bottom of their shoe. Don’t pay right amounts when they are suppose too.

Pros

Nothing

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Stressful workplace

Cashier/Sales Assistant (Current Employee) - Ipswich - 29 May 2023

Some customers can be understanding in seeing it can be a stressful job but in othertimes you can get threatened quite alot, if there are issues and they're brought up to management they are rarely addressed & never feel as if get respect from the manager, he would rather get new employee's than get the problem sorted.

Pros

None

Cons

End up with depression

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Fun workplace

Venue Manager (Current Employee) - London, Greater London - 3 May 2023

Relaxing place but with long working hrs They need to work on better communication between headoffice and they venues. Nice place to work when you young , meeting a lot of different customer

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Stressful working environment with no support

Venue Manager (Former Employee) - Reading, Berkshire - 27 April 2023

What is the best part of working at the company?There wasn't anything good about Game Nation, constant changes, confusions with systems, etcWhat is the most stressful part about working at the company?Customers behaviour, constant changes with procedures and systems. What is the work environment and culture like at the company?Work environment was very poor for employees in arcades, no staff room, one toilet to share with customers,HR department not very good, etc...What is a typical day like for you at the company?Hectic with clients as they were unhappy with rules and changes in they promotions, so few daily complaints and clients leaving upset or angry.

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Find something different

Customer Service Assistant (Current Employee) - London - 26 March 2023

Jobs a joke maximum work with no recognition, long hours standing, a lot of lone working, you are the cleaner and customer service person rota given on Friday evening to be actioned on Monday

Pros

Free drinks and snacks

Cons

Long hours stand sometimes alone

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The worst place to work in

Venue Assistant (Former Employee) - Southampton - 4 March 2023

Started ok when I first started. Went downhill quite quickly after GN bought the arcades. No security, poor pay, aggressive customers. Long working hours, with no breaks, and you’re on your own. Happy for you to work 6/7days a week 10h+ shifts, but if something goes wrong they blame you for everything. No appreciation for your time or effort at all. All of that on PT contract so they can give you as little holiday days as possible. If they could pay you less than minimum wage they would. Avoid.

Pros

Some customers were nice sometimes

Cons

Long hours, working alone, no breaks, no respect to your time off, poor pay, often aggressive and abusive customers

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Don't bother

Shop Assistant (Former Employee) - Portsmouth, Hampshire - 28 February 2023

It started out OK some of the customers and staff were likable but upper management our terrible and some of the supervisors are just down right rude and nasty not a good experience

Pros

None

Cons

Long hours no respect

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No care for staff

Supervisor (Former Employee) - London North, Greater London - 22 February 2023

This company does not care about its staff or customers, only its own profits. Long hours, forced night shift and absolutely no regard for developing staff skills.

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Not a good company to work for

Venue Assistant (Former Employee) - Lewisham, Greater London - 7 February 2023

I would not recommend anyone to work at this company. It is a dead end job where you are worked so hard with no reward in return. The pay is rubbish, the management is rubbish, there is no care for employees, you are just a number to them. The job isn't safe in venues, the pay is far too low for that risk.

Pros

None

Cons

Stressful, low pay, under valued

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The worse place to work

Venue Manager (Former Employee) - Birmingham, West Midlands - 29 December 2022

Game Nation is the worst place to work. Management treats staffs with no respect, no good communication with Head Office, if you have any problem with management - HR always says it’s your fault, none will listen you and help you.Even if you have day off - they push you to come, many times I cancelled my holiday. Salary is funny… you work like a donkey but your wages is not enough for living.

Pros

Nothing

Cons

Long hours

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Okay

Supervisor/Assistant Manager (Former Employee) - Bearwood, West Midlands - 6 November 2022

Not much really it was good place to work but had slow days. Management was okay. However no security for a place that holds money. Pay was okay too .

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Amazing

Customer Service Assistant (Current Employee) - King's Cross - 11 October 2022

Amazing company to work for, they always listen and give you the best support to get you somewhere you need to be. Couldn't ask for anything better than to work there

Pros

Great training

Cons

None

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Easy fun job made terrible

Customer Service Assistant (Current Employee) - Camden, Greater London - 19 July 2022

The job itself is very easy and at times can be enjoyable but the shift patterns and management are a joke, if you're not strong minded this job will destroy you and the management is chaotic and the pay is terrible not even liveable in london

Pros

The staff and customers

Cons

The management

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Worst place I've ever worked in 40 years.

Night shift customer service (24hr arcade) (Former Employee) - Folkestone - 27 June 2022

You're just dealing with gambling addicts on a daily basis. If you like grown men having a go at you because they've lost all their money AGAIN this is the job for you. Company don't even abide by their own handbook rules regarding health and safety or employment law, and their standard is "If you don't like it you know where the door is".