I would listen to the drivers and try to work with them to find a solution.
Listen to courriers improvement instead of sacking them when they want improvement.
Change the head's
Less changes each week. Realistic KPI.
Will take straight action when I receive any query or doubt regarding anything
Listen to staff feedback
Hire competent people, fix communication issues within company, listen to and action issues. Provide better specific training, be honest about pay when advertising
Listen to employees, have atleast one manager per store, routine bike checks, better job security after accidents at work.