Gigaclear Careers and Employment

not for me as they micro manage and there is too many bottle necks and bad working practices, toxic enviroment. The director is the only person the build partner will answer to?!

Customer Care Agent in Abingdon

on 3 November 2021

Poor Culture.

I have worked for this company in Managerial and Customer Service roles.At first this company was a delight, i'd never experience somewhere that actually cared personally about employees - fast growth and lack of internal processes made this a very very stressful place to work as communication between departments is very poor. Usually meaning you get stuck on the phone being shouted by a customer for someone else's mistake.As the CEO and Customer Department Management changed hands the Culture of the place quickly went downhill. It has been "cliquey" and rife with favouritism. You are often barked at by management and spoken to as if you are a pupil, your every move is watched - do not expect to use the toilet and have a drink break without being challenged, even if you are a member of staff that is hard working. It's very much a bums on seats, only care about the numbers call centre.It has become a place where if your face doesn't fit the Seniors, Team Leaders and Management of the Customer Department will find all sorts of ways to slowly push you out, unfortunately I have watched this happen to a great handful loyal good workers in my time.Of course, I can only speak for the Customer department, however the HR are not much better.Despite numerous complaints all from the same department it has taken them months to acknowledge there are issues - They very much care about protecting company interests and not staff, they are absolutely willing to lie to disparage staff and to cover themselves against multiple serious claims. I like a fair few are desperate to leave.

Network Access Officer in Cheltenham, Gloucestershire

on 2 June 2021

Great team, developing and growing company

Gigaclear is a great company to work for, currently Gigaclear is going through growing pains with changes and processes but this has allowed colleagues to put their own stamp on the process and grow within the company also. The personal development and training allows you to create your own path with so many different opportunities for you to path out your own career. Management are supportive and you can speak to almost anyone in the company for advice

Systems Manager in Abingdon, Oxfordshire

on 13 May 2021

Wonderful place to work and progress

Amazing place to work with lots of opportunities to progress in your career and lots of support from the management and other departments. A very friendly environment where everyone has a voice and where opportunities are given to all the people that wants to progress. Very important work for the rural communities where broadband was not an option before.

Service Desk Team Leader in Abingdon, Oxfordshire

on 13 May 2021

Proud to be a Gigaclear Employee

I've been with Gigaclear for about 18mths. Throughly enjoying my time and the people I work with.It is very much a family environment, I don't know many places where the CEO will just have a casual conversation in the corridor and discuss anything and everything. Mangement are very supportive and being a growing business, their support gives me the empowerment to help shape the direction and future for my team.Yes, it is very busy, but also every exciting, offering opportunies at every turn.Would I recommend Gigaclear as a place to work?? It's a big YES from me!

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