Customer Service Advisor in Milton Keynes, Buckinghamshire
Place of work
I’ve been working at TSYS for over a year now. The job can be stressful at times but it definitely depends on how you deal with situations and how calm you can keep under pressure. The part I work in is 24/7 service but this has been changed due to covid recently. The shift pattern changes every 3-4 weeks, from earlier shifts to later shifts so everyone has equal share of the different shifts. TSYS have been very on top of putting safety measures in place to fight against covid and temp checks are done every time you enter the building. I enjoy working here and they have been really helpful when I have been going through my mental health battles.
Customer Service Advisor in Coventry, West Midlands
Not worth it
training doesn’t prepare you for the calls, I’ve heard so many stories about different ways people get sacked I’ve never seen anything like it in a workplace. It feels like being back at school and not in a good way. A lot of people are nice but management have no empathy and Will talk about you behind your back. You have to do so many tests that they should tell you about when you take the job. The job isn’t worth minimum wage for the amount you have to do.
Call Centre Agent in Middlesbrough, North Yorkshire
This has to be the worst work place to go in
So since COVID had made everyone needing a income TSYS has used this to their advantage and used it to prey on many different age groups and backgrounds. Our trainer was fantastic, he was the reason why me snd my group even stayed for the week training. After that week of training we all got thrown into the deep end head first and thrown on the phones with about 100 different programs your supposed to remember. I think there’s only 2 people left in Lyndsey’s that was on training when I was. This place has no social distancing,all teams touch, hug and get all in each other’s business. The place is so over populated the parking is essentially putting your vehicle in harms way by getting door dings or scratches and swipe marks. Masks aren’t required to be worn even moving around the building. This place is a waiting Covid hotspot. If I can offer any advice If TSYS offer you a position anywhere, politely decline the offer
Fraud Analyst in Milton Keynes, Buckinghamshire
A horrible call centre and nothing more.
This is just a rubbish call centre that preys on young people that are desperate for an income, terrible pay, useless management and horrible job. You're micro managed at every level and your every move is watched. This company truly feels like a knock off version of the actual American one.We've had a trainer say you will be YELLED at for certain things by management...YELLED AT! Like we're school kids. I've also been told that you need to make 'friends' with certain departments here to get favours done for you...VERY UNPROFESSIONAL place.The turnover rate is absolutely disgusting, you see a new group each day! You're expected to do overtime at an HOURS notice. ALL this job/ company does is provide customer service, it is NOT an analyst position as advertised, that is a buzzword for young people.If you're a graduate don't work here, the people next to you will have barely graduated high school, as the job description says NO EXPERIENCE REQUIRED. - This should be alarming enough at how desperate they are due to their high turnover rate.
Unprofessional working environment!
Management panic and shout at people when calls get heavy! (Fearful about clients imposing penalties!) Salary is not competitive for comparable employment.Shift patterns are not great! Weekends and lates expected.