CEO at Global Payments Inc.

Create a team environment.

Change all your management staff

Regulate management
Listen to employees
Look into procedures and see how they can be amended

The staffs at TSYS irrespective of their position must be made to wish each other or at least acknowledge with a Hello when they pass by and with a smile.

Improve pay

Take a good look at all of the policies and procedures and instead of having NBS change the procedures all the time, sit down and think about the best way to change them for the present and future, the COA briefing was out out and there was massive confusion as to when it was being implemented, managers and KEs had different dates,if at all. an attitude check with CA would also be nice as they will turn you away with the wrong ifo and sometimes not even access an account which can leave you with a customer on hold for 20+ minutes total and that will all fall on one person