goHenry

goHenry Employee Review

Amazing

Member Services Advisor (Former Employee) - Farnborough - 20 April 2021

I absolutely loved my time at gohenry, the staff and management were always so supportive, they were so flexible towards my needs. During Covid we had weekly check ups with our managers to see how we were getting on. Couldn’t fault the company.

Pros

Everything!

Cons

Nothing!

Ratings by category

5.0 out of 5 stars for Work/Life Balance

5.0 out of 5 stars for Salary/Benefits

5.0 out of 5 stars for Job security/advancement

5.0 out of 5 stars for Management

5.0 out of 5 stars for Culture

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Similar reviews

Same roleSame location

Good workplace

Customer Service Advisor (Former Employee) - Farnborough, Hampshire - 27 August 2022

Good workplace but just not passionate about the job. Friendly people but job advancement is hard. Good pay and office. Overall not a bad place to work

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Same roleSame location

The management not trustworthy & nothing is private when you do speak to them. Head of ops puts her nose down at everyone unless management team.

Customer Service Agent (Former Employee) - Farnborough, Hampshire - 4 February 2022

Stop employing children & shocked when they act their age. Listen to your staff don't make it difficult for them to come to you with issues.......

Pros

None

Cons

Terrible shift patterns, shift swapping, features brought out break, agents are the ones who deal with the brunt, "Break out room" is filthy, QA "incentive" is required perfection where its humanly impossible, Avoid at all costs. Call centre environment is horriffic and training half arsed, more experienced agents are then suppose to helping train newer agents.

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Same roleSame location

Not okay

Customer Service Advisor (Former Employee) - Farnborough, Hampshire - 23 June 2020

No words ... They need to learn how to handle staff, they need to address issues correctly they need to learn how to communicate with staff as if they’re human

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