Gopuff Employee Reviews

It was good to start with, hour's were put out and you could pick them. Money was guaranteed but now it isn't. With the changes that has happened I think it hasn't worked out well for the partner drivers.

Pros

Opportunity to make some cash

Cons

The uncertainty

Was this review helpful?

Pays the bills :)

Operations Deputy (Current Employee) - London - 7 September 2023

Fast-paced, no two days are similar. Working as management is relatively easy, simple job to do. Packing orders has a simple to use interface, and inbounding deliveries can be stressful but is rewarding when everything is done before the end of your shift. Great place to start working at, good opportunities within.

Pros

Holiday pay + decent wage

Cons

Busy environment

Was this review helpful?

Insights into Gopuff

Based on 65 survey responses

Areas for improvement

Sense of belonging
Support from manager
Energising work tasks

Generally fine

Customer Service Advisor (Current Employee) - Home Based - 18 August 2023

Don't have to speak on the phone which is great but repetitive work. To be expected though. Not really any perks with the company but you can normally swap shifts quite easily.

Was this review helpful?

manager is headache but decent job

Courier/Delivery Driver (Former Employee) - London, Greater London - 24 July 2023

the manager doesn’t know how to speak to people overall but the job can be okay when the weather is good and delivery’s aren’t too heavy . delivery timings are important

Was this review helpful?

It's a job

Supervisor (Former Employee) - Bristol - 11 July 2023

Just avoid it. Overworked, underpaid, Internal politics and mind games. 0hour contacts so you get 50hours or 0hours, if you complain about anything then you get nothing. Head office never visit so they don't understand that policy changes make things more long winded and inefficient. There are also 0 benefits. There used to at least be discount but that's been revoked.

Pros

You might get to work with a few cool people

Cons

Absolutely everything else.

Was this review helpful?

Rate your recent company

Share your experience to help others

Fast paced and demanding with a sprinkle of fun

Operations Associate (Current Employee) - Salford, Greater Manchester - 3 July 2023

Starting pay is a joke but the job itself can be fun at times, fast paced and keeping you busy enough that your shift can pass by very quickly. Helpful management team.

Was this review helpful?

Productive and Fun place to work

Warehouse Operative (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 24 June 2023

Very welcoming crew, simple to follow training to get up an started. Actual job is productive an fun as youre working with a team. Would recommend for anyone looking for a warehouse based job.

Was this review helpful?

Overall experience was very good

Delivery Driver (Current Employee) - Newcastle upon Tyne, Tyne and Wear - 22 June 2023

When I stated at gopuff as a delivery driver it was great. Loads of hours available and enough money to be made if you put the hours in. Then a new location was opened in Gateshead which brought even more opportunities to make more money. I have not been working there now for few months now so I can't give the update version what's happening there but from my last experience which was April 23, really enjoyed it and team cohesion I felt was too notch.

Was this review helpful?

Great company

Operations Associate (Current Employee) - London, Greater London - 2 June 2023

Loving it. Learning new things each day. Manager approachable and gives opportunity. Team is great.Culture of the company is great. Drivers are punctual.

Was this review helpful?

Poor management of concept

Driver (Former Employee) - Swansea, Swansea - 28 May 2023

Average hourly rate substantially less than the £10 an hour quoted, around £8 before you remove your cost of fuel, insurance, mileage, wear and tear. Really poor management of third party contract concept and creates a bad image for the company. There is consistent low balling on offered trips, regularly being around an hour round trip for £7/£8. Too many drivers, not enough trips, lowball offers and unachievable bonus scheme is pretty much all that you will find here. Quite possibly the GoPuff concept is not right for this city, if so the cost should not be footed by the drivers being forced to accept a £7/£8 an hour wage.

Pros

Flexible

Cons

Substantially lower than average wage, lowball offers, too many drivers, not enough jobs

Was this review helpful?

Jobs at Gopuff

See more jobs

Operations Supervisor

Partnerships Manager Intern

Bristol

9 days ago

Community Manager Intern

Bristol

9 days ago

Don't bother

Delivery Driver (Current Employee) - Croydon, Greater London - 23 May 2023

Management is terrible and staff are rude. Peers seem to only involve you if you're part of the same ethnic group. Managers have favourites and it's clearly shown in the workplace.

Was this review helpful?

Productive and Fun place to work

Shift Leader (Current Employee) - East London, Greater London - 14 May 2023

Gopuff is one of the best places I’ve worked at. They do care about their workers a lot , I have worked in gopuff for over a year and the only people that do complain are ones that do not put in much effort into their job but then expect more from the company. I have seen a lot of people get promoted into higher positions for their hard work, diligence and commitment to the company

Was this review helpful?

Average

Delivery Driver (Current Employee) - Bow, Greater London - 7 May 2023

Not very flexible, hours not guaranteed. Job is good because you can wear your own clothes and have your headphones in the whole time. Wear waterproof clothes.

Was this review helpful?

Decent pay - tough work

Rider (Current Employee) - Holloway, Greater London - 3 April 2023

Decent pay - you can get shifts but you must deliver quick to get it - no uniform provided. No room for progression here - just good for a quick money job

Was this review helpful?

Awful

Shift Lead (Former Employee) - United Kingdom - 30 March 2023

Awful. Pay is not worth the amount that is expected of you. This company hasn’t got a clue what they’re doing constantly changing things and it’s having an effect on all the staff. There isn’t one day anymore where I can have a positive shift.

Pros

Maybe the pay, but even that isn’t worth the stress

Cons

Long hours, high expectations, constant procedure changing, ambiguous goals, not enough staff, no staff discount, company just cares about profit not the wellbeing of staff.

Was this review helpful?

Great team but management is a joke

Parcel Courier (Current Employee) - Liverpool - 29 March 2023

Head office don't known which way to drive the company. Policy and rules keep changing on monthly basis. Good in work/life balance but don't expect for good wages.

Pros

Flexible

Cons

Wages are poor

Was this review helpful?

Micro managed and no human decency

Driver (Current Employee) - Bow, Greater London - 24 March 2023

It used to be a good place to work but now it’s horrible, everything is micro managed and they will even time how long it takes you to go bathroom. If you drop a shift they take away your shift. An unfortunate guys grandma passed away so he had to drop his shift and they took away all his shift for the week. This was in the bow hub.

Was this review helpful?

Amazing 10/10 would recommend

Shift Leader (Current Employee) - Greenwich Station - 14 March 2023

Amazing 10/10 would recommend my god i have never been so happy with a job before. much better then working for getir. also so many benefits to working here

Was this review helpful?

Hard work

Delivery Rider (Current Employee) - London, Greater London - 11 March 2023

Hard workI learned nothing i do delivery job long time before gopuffManagement is poorHardest part is busy time(mostly is busy time)The most enjoyable part of the job is unpaid break 30mins

Was this review helpful?

Amazing place to work

Field Recruiter (Current Employee) - Sheffield UK - 21 February 2023

Since being with the company I feel valued and not just a number. My line manger is fully supportive of my progression within the company. The culture within the company is great.

Pros

Progression within the company

Cons

None

Was this review helpful?

Best to work elsewhere

OA (Former Employee) - United Kingdom - 19 February 2023

Worked here for a while. Started out okay, nothing special but paid my way. Then the reality set in No holidayNo sick leave 0 hours so you'd either get 0hours or 50hoursIf you complain you're cut Overworking Constant night shifts Heavy task loads and unrealistic expectationsConstant work systems changes which make the job longer No availabile managers on nights or weekends