Gourmet Burger Kitchen
Happiness score is 43 out of 100
3.1 out of 5 stars.
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Gourmet Burger Kitchen Employee Reviews

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Location
United Kingdom156 reviews

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2.8Work-life balance

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Good for short term, not long term

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Great place to build experience but aside that it can be stressful. workplace dynamic can be imbalanced and tasks are unfairly assigned. bit of favouritism going on as well esp with the management and the higher ups in the restaurant. don’t seem to care if you fall sick or have other life responsibilities.can be cliquey and have had many rude encounters with front/back of house. Didn’t have much choice with shift selection.
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messy

such a messy place, i worked here for 3 years and was treated so poorly especially as a young girl coming into hospitality as a first job. was underpaid so much and treated unfairly.
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Insights into Gourmet Burger Kitchen

Based on 13 survey responses
Areas for improvement
  • Overall satisfaction
  • General feeling of work happiness
  • Support from manager

amazing

great people, mamangement. everyone was always kind and we had great staff in every area of the work place. good pay and although 0 hours everyone got the hours they wanted.
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Terrible company

They don’t look after their employees and treat them poorly. HR and payroll are useless and the communication at head office level is terrible. You are expected to work with minimum staff but produce over exaggerated sales
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Official response from Gourmet Burger Kitchen

26 April 2022
Thank you for taking the time to provide feedback. We are sorry to hear about your experience. We value your feedback and I would be keen to learn more about your specific comments and how we can improve.Please contact me direct on jane.cartwright@boparanrestaurants.com

Worst working experience to date.

Scheduled for many hours above contract and leave was declined. Managers are unhelpful, rude and micromanage every step of the way.Workplace culture was one where managers are bullies and higher ups turned a blind eye. Pay is too low for the work environment. As new staff they make you responsible for all of the more unpleasant work on every shift such as cleaning toilets etc.
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Official response from Gourmet Burger Kitchen

12 April 2022
Thank you for taking the time to provide feedback. We are sorry to hear about your experience. We value your feedback and I would be keen to learn more about your specific comments and how we can improve.Please feel free to contact me direct on jane.cartwright@boparanrestaurants.com

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Stressful and Backstabbing

I hated it here. A few people were lovely but the majority of them were absolute bullies, picking on me because I'm more introverted and not as outgoing. I worked harder than the majority of people there and yet was told I wasn't doing well enough and needed to up my game. I quit soon after as it was extremely detrimental to my mental health. I am still healing from my experiences here.
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Official response from Gourmet Burger Kitchen

12 April 2022
Thank you for taking the time to provide feedback. We are sorry to hear about your experience. We value your feedback and I would be keen to learn more about your specific comments.My contact details are jane.cartwright@boparanrestaurants.com

Waste of time

I was offered a position as grill chef with full time hours, but the first few weeks I was there the most shifts I had in one week was 3, by the time I got paid & payed out rent & my bills I couldn't really afford travel from basildon to the lakeside branch & the managers or the head chef didn't care, I had high hopes for GBK when I started but what a let down

Pros

Free lunch

Cons

Management
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Official response from Gourmet Burger Kitchen

1 March 2022
Thank you for taking the time to provide feedback. We are sorry to hear about your experience with GBK. We value your feedback and I would be keen to learn more about your specific comments and how we can improve.Please feel free to contact me direct on jane.cartwright@boparanrestaurants.com

Fun, but sometimes hours can be long

Fun place to work However, company is constantly changing due to new owners. The job in general is easy & there is a lot of room for development if you show willingness and readiness

Pros

Free lunch

Cons

Long hours
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Official response from Gourmet Burger Kitchen

1 March 2022
Thanks for the review! Your comments will help us improve our working environment that promotes employee satisfaction.Should you wish to provide additional feedback, please do not hesitate to contact me on jane.cartwright@boparanrestaurants.com

tips can be really really good

pay is monthly but you have acsses to 40% off your wages which is handy. everyone’s friendly and pay is okay but hours can be long and prone to short staffed but training and skills are easily learnable

Pros

free meal every shift friendly co workers reasonable managers

Cons

takes a while to set in shift may be bomarded depending on what hours you agree to
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It was nice until we got bought buy Boporan

I really enjoyed my time at gbk, there was a good emphasis on teamwork and colleague relationships and everyone got along. It’s frustrating though as it’s hard to move up and raises are all the same, a bit demotivating when some colleagues are there to mess about and get paid the same. Bonuses were great before boporan (£1 extra per hour if your restaurant did well in a certain period, an extra 4 weeks paid holiday on top of existing holiday if you were there 10 years etc) when we changed over that was all scrapped. Now there are none. Interview process was really chill when I joined but after boporan it became strict and almost uncomfortable (managers have to ask a specific set of questions instead of it being a conversation). Another thing I hated was how untrustworthy the company is to their staff who’ve been there years, it was a really strange shift to boporan… I just kept thinking wow I’ve been here 5 years !!

Pros

Free meals on shift, very understandable management
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Ok

Not bad. Training was great. Wouldn't recommend if you're a student due to long hours and late finishes. Didn't last long there as the manager was rude and purposely kept putting me on lates.
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No end shifts, no overtime paid, low salary

Restaurant managers don't care about the rest of the team.Don't understand what a wellbeing means in the team.I help the company to open many new restaurants, and every single Manager I meet was the same, very despotic, ruthless and they know better.Once the company was sold to a new group of companies, the GBK brand changed drastically.Previous owners were far more better than the actual ones and more people orientated.

Pros

Free lunch.

Cons

Very long hours, no overtime paid, low salaries, high expectations.
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Workers are nice but the management is dreadful

The co-workers are always uplifting but the management expect too much. Worked Back of the House and at times it was boring and depressing since there’s nothing to do. New Workers come in every week too so job security was bad. Would be very difficult if it’s your first job

Pros

Free Food, Decent Pay

Cons

Long Hours, Depressing atmosphere, Poor management
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Fun and caring workplaxe

It was great to work for GBK cambs, the team is great , the manager very professional and caring, very flexible, and hard working. I highly recommend the place, there is progression in place, for those who would like to learn and improve.

Pros

Free staff lunches, flexible shifts

Cons

There are long hours, but thats standard for kitchen work
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Expect perfection with little training.

With high expectations and requirements there was little training given which leads to periods where you are unsure what to do. Some of the staff are approachable and helpful. However management leaves a lot to be desired, whilst they are on the backs of team members when there is little for them to do they just sit around and do nothing.
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Toxic Higher ups

You're basically a robot. No care in the world about workers, just sell sell and upsell as much as you can.Pay is poor and they expect you to devote all of your time to GBK. Training is a handful and tedious.

Pros

free food

Cons

long hours, no real family culture they offer, rubbish pay for what you have to do
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I worked there for 3 years

I do miss working at gbk. I was a Grill chef but started as a kp. The only problem was I would do 55-60hr weeks because we didn't have enough staff and the management wouldn't hire anyone unless they were perfect. At this point it was unhealthy and made me depressed. However I do miss my little team I used to managed and all the laughs we had that made my job worth doing.

Pros

Staff food. Christmas fun fund

Cons

Difficulty hiring new staff
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Do not waste your time

The reason I gave one star is that there’s no option of less or with minus.I was working there for 2 weeks, I did around 90 hours. I did not get paid. It’s more than A year now. It was the one from Ealing Broadway. Do not waste your time. Also there’s nothing to learn.

Pros

No pros

Cons

Everything
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Unfair and full of unforfilled promises

Worked for gbk down the bay and loved the people I worked with and enjoyed my time there. After the bay restaurant got shut down I got sent to the one in town and it was shambles. Unfair hour's, disorganised and no care for staff.I got into a bit of predicament with a staff member and it involved my sexuality. It got taken so far and then nothing was done after I poured my heart out with the truth.

Pros

Free lunch

Cons

Very long hours
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A joke

Made redundant the day they told us without no notice, it’s a fun place to work however it get very busy! I feel like the head office doesn’t care about it’s employee otherwise they wouldn’t just make 650 redundant in 1 minute voice mail. A lot of the people in my branch worked there for many years even up to 10 years! I feel like The company will fail to stay afloat for much longer

Pros

Staff food

Cons

They don’t seem to care about it’s employees
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It was good

To work with my team was amazing, but GBK has 0 hours contract only so preper yourself they promise everything to get you but they will give nothing back, today they fired 680 people without any notice. Redundancy immediately. Communication is really poor between staff and company. Salary was good. Training after training every month. Don't expect too much it's a slave work you may have to work from 9am till 11pm but they definitely will give you break (up to 4 hours) never knows how long. You can't plan anything. Rota can be changed every day.

Pros

Free lunch (point system you get food what your points let you eat depends on worked hours

Cons

Liars
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Overall rating

Based on 179 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
3.0 out of 5 stars for Culture

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