Work wellbeing score is 65 out of 100
3.1 out of 5 stars.
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Gourmet Burger Kitchen Employee Reviews

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United Kingdom176 reviews

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2.8Work-life balance

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A mixed experience, one minute very busy understaffed to being relaxed and over staffed

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A yo-yo experience, always understaffed in the kitchen and over staffed FOH, staffing levels never correct at the correct time. Pay reasonable and promotion prospects and training are good


Free lunch


Long days
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Management rubbish

The company doesn’t care about mental health. Don’t work here if you want to be stressed out and managed out. Other than that the FOH team and kitchen team are amazing, you can always make a friend and trust them.


Nice FOH and BOH staff


Long hours, no appreciation, don’t support mental health
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Insights into Gourmet Burger Kitchen

Based on 58 survey responses
What people like
  • Feeling of personal appreciation
  • Clear sense of purpose
  • Time and location flexibility
Areas for improvement
  • General feeling of work happiness
  • Sense of belonging
  • Energising work tasks


I love working there, they treat the staff really well and there is a lot of opportunity to develop. I enjoy working in different areas of the kitchen
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Typical day at work rally bored. Working with unprofessional management make your working day hard

Not any workplace culture. Working with unprofessional manager and area manager isn’t fun at all.The most enjoyable part at work when you have a single shift


I dont have any


Long shifts
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Nice work

Pros:Free foodCons:Fast paced environment can be stressful if not use to itSometimes long shifts (full day working)example shifts:10:00 - 15:00 + 17:00 -23:30
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Great place, friendly, helpful staff, great pay, good breaks, sometimes over worked when understaffed. can get very busy and get overwhelming at times
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Kind, caring and fun

What is the best part of working at the company?A very caring staff, customers are always very niceWhat is the most stressful part about working at the company?Not enough staff on specific shifts
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Good job but overworked often

easy to get on with work, friendly, helpful staff, however often over worked when understaffed. can get very busy and overwhelming on your own and left to deal with it :/
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GBK Bracknell

Worked at the Bracknell branch and wouldn’t recommend to anyone. Managers report to area manager and above. Creation of a toxic culture because problems are not solved ans team members are not supported. Reported toxic issues from senior FOH staff and this was never sorted out. Mental stress and toxicity is what you get at this branch with a huge turnover. Some great team members who are great outside of work but the pressures and minimum wage is belittling.Kitchen Manager and the team work so hard and customers love him and come in asking for good food and for him to play his cool music.


Good burgers!


Long hours, absolutely no training for FOH
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Good work life balance

My time at GBK was not without its negatives. It was extremely easy on most days yet borderline impossible to maintain quality on weekends, due to the workload on grill. There were three different managers in my year or so working for the company and plenty of nefarious types that had come and gone. It often felt like the blind leading the blind but what I did get from working there, is extremely rare in this industry: a decent life outside of work. The management did their best to accommodate my particular needs.


Decent people, decent treatment.


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Overall great but some downsides

Great atmosphere but that is what you make it I think. Free food. Relaxed and really encouraged to be yourself especially with customer service. Pay isn’t the best but time off requests and schedules are pretty flexible. Management are quite good and do support you. late nights but guess that’s expected in a restaurant. 48hr working week seems very old fashioned and too much. Breaks not paid for management which I find strange. There’s also no clear bonus scheme as it changes all the time. No sick pay for management.


Free food on shift


Shifts are long and late
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Too many tasks for such little pay. The hours were incredibly long, sometimes nine hours on your feet, and then having to clean the toilets after double shifts late at night was exhausting. The amount of free food given for your shift depends on how many hours you’re working that day, which never used to be the case.
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Some friendly staff but also have your clicky groups who stick together and bring everyone else down, usually containing managers. Other than that simple enough work.
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It's typical hospitality, but prepare yourself

It's okay, but it's not, you just don't realise it at first. Unless hospitality is for you and you like the industry (even then you can find better places) then still be aware that you need to sacrifice most of your free time and personal life.Update: This place has shown no signs on change and now even more responsibility has been placed upon me without the appropriate training. Please for your own good don't come here to work.


Work experience, some of the other team members


Very long hours, can't make any plans to enjoy what time you have outside work
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Fast paced but fun

A nice and friendly place to work. Fast paced so don’t mind being on your feet a lot. Customers are mostly nice. Plus food allowance/discounted food on shift.
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Overall, a Good brand to work for.

Every Company has its Pros and Cons, depending on what prospective you look at it.If you are a problem solver then it's amazing work place.Fun place to be at.
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friendly staff and relaxed working environment

worked at GBK for 4 years as a front of house team member. as my first job, it taught me the ropes of working in hospitality and I formed close bonds with my colleagues.


free lunches
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Lack of training, stressful and not worth it

Received barely any training, recruiting more chefs has been horrible because nobody wants to work for the pittance wages and lack of tips that this company offers in London. Long hours, some nice managers (most of them are useless) but that doesn't make up for the shortcomings. In my opinion this job is fine for a part timer but full time is not worth it.
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You will get a lot of support from the managers, you will enjoy it from foh to manager role, yo will learn how to cook a proper burger and will never forget!!Thank you
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Good for short term, not long term

Great place to build experience but aside that it can be stressful. workplace dynamic can be imbalanced and tasks are unfairly assigned. bit of favouritism going on as well esp with the management and the higher ups in the restaurant. don’t seem to care if you fall sick or have other life responsibilities.can be cliquey and have had many rude encounters with front/back of house. Didn’t have much choice with shift selection.
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such a messy place, i worked here for 3 years and was treated so poorly especially as a young girl coming into hospitality as a first job. was underpaid so much and treated unfairly.
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Overall rating

Based on 199 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
2.8 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
3.1 out of 5 stars for Culture

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