Govia Thameslink Railway
3.3 out of 5 stars.
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Govia Thameslink Railway Careers and Employment

About the company

  • CEO
    Patrick Verwer
    60%
    approve of Patrick Verwer's performance
  • Founded
    2015
  • Company size
    5,001 to 10,000
  • Revenue
    £366m to £730m (GBP)
  • Industry
    Transportation & Logistics
  • Headquarters
    Go Ahead House 26-28 Addiscombe Road Croydon Surrey CR9 5GA
  • Link
    Govia Thameslink Railway website
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Jobs

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Customer Service

2 jobs

Rating overview

Rating is calculated based on 60 reviews and is evolving.

2.7820183.2620193.2020203.4320213.502022

Reviews

Revenue Officer in London, Greater London
on 18 April 2022
If you want to progress look elsewhere.
Very monotonous. Jobs advertised with people in mind to fill roles. Depending on where you work your workload may be above that which is required for your role. The free transport is the only significant benefit of the job.
Customer Assistant in Worthing, West Sussex
on 29 January 2022
Genuinely decent place to work
Hours are unsocial but it's an almost 24/7 job. So when you apply you should really already know and expect this! I personally have no issue with the hours.Management are genuinely caring and supportive. They leave you to just get on with your job and trust you to do it well, make common sense decisions and any follow procedures when relevant.The other staff are all really friendly and easy to get along with. Of course everywhere has the odd a-hole or 2 but 98% of the staff are wonderful. No where has job security these days, but the railway offers better job security then many other places.Excellent benefits such as free travel for you conpany and significantly reduced tickets nation wide, plus after 12 months service you get huge discounts on most major train operators in europe too.You get to meet some amazing members of the public, see literally everything good and bad. Meet some utter scum too sometimes.You have a lot of responsibility, railway workers basically double up as first responders, be it fights, fire, suicde attempts or medical emergencys etc, you're first on scene. You even get people walking into the station needed medical attention because people know station staff has access to very well stocked first aid kits, defibs and usually know first aid. Railway pension is probably the best pension you'll ever get. It will set you up for life when you retire.The only reason I left was because I was on a temporary contract and there wasn't any all positions for me to have permanently at the time.I will persistently be applying to rejoin in the future.My only criticism is the recruitment for GTR embarrassingly bad. You could be the next best thing since sliced bread and somehow still not pass your interview. Which makes about as much sense as chocolate fire guard. The company lose so much excellent talent because of their backwards, illogical recruitment.
Train Valet Cleaner in London
on 1 November 2021
Excellent company to work for
all good all round if you have a problem always report it to your supervisor who is always willing to help staff. Managers take to long to respond....
Enforcement Officer in Blackfriars Station
on 8 August 2021
Working for GTR is the best choice I ever made .
The company really cares about their employees our safety is always the most important thing .If something happens we can always report it and the company always acts on it and deals with the issue .I feel really encouraged and supported by my team leader and manager . I feel like I am being trusted to do my job well and given opportunities to prove myself . When we do a great job the management always acknowledges it which is really nice just to hear "well done " from time to time .Overall the communication between departments its outstanding. Whatever I want to find out or get advise on the management or HR is always there to help . I never had to wait for a replay more then an hour . I feel really lucky to work for GTR its is truly a great company to work for . I think they genuinely carefully pick the right people for the right positions thats what makes all the teams so great .
Customer Service Advisor in South East
on 2 August 2021
Early or late
Early start or late finish. So quite flexible to work around. Compact working though so 64 hours work..2 off then another 64 hours, 5 off. Can be exhausting and sleep pattern all over. Recruitment could do with overhaul.

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Interview insights

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