Grosvenor Casinos Employee Reviews
United Kingdom428 reviews
Found 428 reviews matching the searchSee all 435 reviews
Indeed featured review
The most useful review selected by Indeed
A good company to work for with generally good staff and management. However, be prepared to spend a lot of time not doing your actual job. You will spend a lot of time doing other jobs and covering other members of staff then possibly not ever doing your actual job
Long hours, life balance, daily routine
Get targeted by managers and team leaders, treated like a number and the wages are rubbish, very anti social hours and painful job to do walking around a basically empty casino. Btw worked for the company over a year ago and still don’t like the place. Was an awful experience
Loved working here until I had a family tragedy and when I sent them the sick note they sent my sick note back with and told me I had been sacked because I didn't call in on one of the days I had off after my tragedy , bare in mind I was in shift when I got the tradgic news .
Long stressed hours
Over the years this company has changed for the worse. They take all they can for the staff and give nothing back. I worked with a lot of hard working people who never got recognition. You will have to be willing to learn and work in other departments and the way its going is you will have to learn every department if you want to keep your job. The guys who work there are great and easy to work with no issues from them. They let anyone in so you will be dealing with drunk and high customers which is challenging with no support. The company have extracted the fun from this job and I can never see it coming back, such a shame.
The guys who work there
I worked in Birmingham for Grosvenor for over 5 years and found the role excellent and rewarding with both staff and customers. The staff all work well as a team and the management team work hard to ensure both customers and staff are treated with respect and dignity.
varying hours to suit most people with a work / home life balance.
If you dont like working nights then not really the job for you.
Long hours, NO BENEFITS. 8 hour turn around shifts scheduled left right and center. No regard for staffs health - Physical or mental. Made to feel awful if you are sick, and punished by being left on the table for *sometimes 3 hours.
As a dealer it can be interesting to see 1.if you can improve your knowledge and 2. if it is the job for you. As an inspector and above you should already know what is expected of you. This is why they conduct an induction to identify any skills you may need.
From the first day at Grosvenor you are made to feel part of a team. It has been 20 years since I worked there and I loved everything about it. If you like to play games, have fun and work in an exciting environment with the potential to take your skill around the world, then this is the job for you.
Friendly staff pleasant environment ,plenty of courses to improve one self within the buisness.A can do attitude within the fnb team helps just could do with an overall manager with a hospitality background and kitchen background would add to the overall performance of the team and drive sales foreward.
Where do I start...? The casino industry has dramatically changed over the years which has included the clientele. The job was seen as glamorous, something to feel proud of when anyone asked what you did for a living. Yes we understand that you need the footfall of customers entering through the doors but come on!!! You can’t allow every Tom ,dick and Harry to enter, that just doesn’t make sense. Grosvenor has been a company that prides itself in their business model and staff, but has dramatically changed due to current limitations and financial constraints from board members. The little people operating their model don’t count any longer, only bothered about cutting costs and making more money. We live now in a world that is very different and so require the same respect and work life balances as everyover person in other jobs. Grosvenor will not be able to withstand this for much longer, something has to give. Casino’s are a time of the past and will be all online in time. All look for a new career path whilst you can as you will he left on the wayside with no thanks from these cowboys....!!!!! Grosvenor..... You should be ashamed of yourselves. P.S.... I hope you go under and fast
Staff, most, of, them
Hours, Pay, Life/Work Balance, Hired Management that have never worked in Casino’s, Rota’s, Staff Shortage
I have been working at sos security part-time for more than 1 year Pros It gives great experience dealing with members of the public and you get to go to lots of interesting events. Cons Sometimes you have to interact with members of the public who are difficult to deal with and you may at times have to work in challenging weather conditions.
About 15 years ago this was a great place to work. Sadly new higher management took over and greed was the only objective. Best aspect of working there quite frankly was the staff and lower managers. The rest was awful