H&M
Happiness score is 53 out of 100
3.7 out of 5 stars.
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H&M Employee Reviews

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Location
United Kingdom1,125 reviews

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3.5Work-life balance

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rotatidyprogressiondiscounttillshopfavouritelovely

Busy and stressful but lovely people

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I worked here for a short time because of the hours and inflexibility. I was young and so didn’t get given very good shifts. They were long and some staff members that had worked there a long time were cliquey. There were some very nice people too.

Pros

Nice staff

Cons

Hours/days
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Great people. No work life balance

Overall a fun place to work as you meet so many new people. Work life balance can be hard as your shifts are different every week, earliest start at 6:30am and latest finish being around 9-10pm depending on stores.

Pros

The people you meet while working

Cons

Work life balance, getting time off
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Insights into H&M

Based on 183 survey responses
Areas for improvement
  • Energising work tasks
  • Sense of belonging
  • Support from manager

A company you can trust

Good place to work, easy to progress, amazing values, very respectful Area team.If you are hardworking person you can get a lot but just don't be quiet.

Pros

staff discount, offers

Cons

low salary
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Productive and fun

It was very good and productive and I learnt a lot about the teampeople there were friendly except for the occasional rude member of staffthe managers were nicee
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Knowledge of depts helps you to move quicker

Getting used to change of depts ie: Menswear Young boys/girls Babies Teenagers Mamas Accessories Tailoring Casuals Daywear as volume of each one is quite vast.Delivery is early morning 7am start

Pros

Staff discount

Cons

Late hours finish
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Difficult to promote. Low salary

Salary is the lowest in retail with no option to improve unless you want to promote. When there is a position available, they choose 3 or 4 people in the shop, usually young and ambitious, and they offer them a promotion. Before starting with the new role, they have to prove their value. They do the job for months working long hours and doing tasks that managers don't want to do until they realise the truth. They will never get the promotion and once the company has hired people from outside for the promised job, there are only two options. Returning to sales assistant or leaving the company.
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Has its ups and downs

The people are fantastic to work with but management can be difficult depending on the store. Opportunities to progress are great and you are rewarded for hard work.

Pros

Collaborative environment, casual dress, opportunities to progress

Cons

Overbearing management
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Ok part time work

Ok for part time whilst studying Poor management from some of store managers With quick turnover of employees tooOther team members are generally nice to work with
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Work there if you want to ruin your mental health.

I do not recommend working at h&m as the management is poor, they never allow holidays, they have favourites, they talk bad about others in the staff room but then go ahead and be nice to their face. The pay is bad. Especially for what you are expected to do, people who are higher up then you expect you do the all of the work whilst they have a chinwag with the managers. The management cannot manage anything, they cannot set out Rotas, magically expect you to know your shifts, when you need help they don’t give great help. The customers are just pure rude sometimes and you just become drained. The tasks are pretty simple but when it’s busy it can get highly overwhelmed, your feet will hurt and you get drained quickly. Most of the other staff are so lovely which makes the job bearable.
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Fun place to work, strong company values

Loved working here, but the work life balance was hard - early mornings and commuting for low salaryHard to progress unless willing to travel25% discount

Pros

Fun

Cons

Long hours
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Horrible warehouse

Picking in that place is horrible, "managers" exspect you to pick 1 item in 5 seconds and have it neatly folded in the toat provided, it was a very large eara people would block you push you and shout at you worst warehouse job ever

Pros

None

Cons

Bus was late, took us 30mins from bus stop to get into the first part of the enterance, Horrible environment.
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Stressful and demanding

Working in H&M is stressful, long hours, lots of overtime and always understaffed. Pay isn't great. But you get an hour lunch and paid 20 min break if you work more than 7 hours. Customers can be really rude and it gets super busy on half term.If you are a sales advisor, you work hard on the shop floor. If you are a manager, you work lots of unpaid overtime. You get a generous holiday allowance and sick pay after qualifying period. Generally a decent company to work for, but lots of drama.

Pros

Long breaks and staff discount, sick pay, lots of holiday

Cons

Long shifts, overtime, understaffed, rude customers
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Worst workplace ever

Worst place I have ever worked in. Poor management. Ridiculous rules. Horrible work days. Go for it only if you have no other options. Otherwise, staying there will affect your mental health.

Pros

No pros

Cons

Poor management and ridiculous rules
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Fun

Depends on the store but not a bad place to work. Christmas events and incentives for getting good results. Although if you don't have a good manager who follows company policy then you won't have a positive experience.
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Not good management

There’s no enough staff always and many staff leaving as result from management team. They not values their staff as suppose to be a good treat and not support staff as a good skill or knowledge
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Okay for experience- but a lot of cons

H&M is a good first job for young adults as you learn in a fast paced environment. However, if you were not a favourite of the managers you would be left in charge of an entire department on your own. There was limited radios to communicate and you would often receive no instructions when put on a shift in a section you do not work in e.g trained for ladies but put in homeware. It felt quite cliquey at times and it was hard to make friends if you were left alone all day. I think the younger sales assistants rarely got praise for working as hard if not harder than higher up members of staff. I ended up not looking forward to going to work. But I learnt a lot such as dealing with customers, working on a till, organising the shop floor etc.
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satisfactory

management - most are unprofessional (or too professional to the point they were just being cocky) and disrespectful at times- plays favourites - will tell you constantly that you need improvement in your work but won’t give you the chance to prove yourself pay - bad pay but it’s a flagship store? always understaffedoverall it’s an ok store to work at but the few things let it downonly good sides to it was the people i worked with and the 25% discount and other benefits

Pros

staff discount

Cons

bad management
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Productive place, coffee and tea for free

Light work, no need to be prepared for heavy lifting, not even need to wear safety shoes, coffee and tea for free, nice building and around nice green area.
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Very good opportunities to grow

It s a fast paced work place where you can grow very fast. However the expectations are too high to be achieved with very less staff. It s a very friendly enviroment, but too many opinions are coming from head office which slows down the people in stores which are always busy and running.
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easy going

The job in itself is fairly easy but I find myself drained at the end of a shift. It really depends on your co workers as we must all work together to tidy the shop as we cannot leave until this is done so as long as everyone’s a team player it’s fine.
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It's okay.

Loved my time with H&M for the most part but it became really stressful after a while, I suppose the pandemic hit and made the company set unrealistic expectations from staff and stores. Which was somewhat expectable after what the world went through but at the same time you would expect a company that you have progressed through to be a bit more understanding.
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Overall rating

Based on 9,670 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.6 out of 5 stars for Culture

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