H Samuel Employee Reviews
United Kingdom331 reviews
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I enjoyed my time in H Samuel because of the staff I was working with. However, the company itself only cared about money and not about their staff. There was zero support for employees who were going through something personal.
Signet, don’t care for their staff at all
Huge targets, constant changes. Tills archaic. Refuses to fix heating. No support for personal issues from upper management. Forced into resigning !
Staff discount, Incentives at xmas, Great local team
Long hours in own time to meet ticket and point of sale changes, Staff and hours cuts, No support.
Corporate politics, desperate targets, lack of communication, blame culture, used to be a good company but a very different beast now. Likes to think it is a people first company, sadly this is not the case. Have left and moved to pastures new. Best thing I ever did. Suggest if you can get out, do it.
Working at H Samuel gave me the greatest start of understanding the responsibility that comes with having a job. Being a Sales Associate helped grow my confidence and I working as a team meant making sure to give 100%, not just for yourself but for everyone in the company.
We had daily tasks to complete Stock Takes,Audits,Health and Safety,Cleaning,Training,Cashing up and Banking We served customer and delt with Purchase's,Returns Repairs,Complaints,Valuations,Onine Orders, Pick and Pack's and Designing unique items of jewellery. This is a good company to work for they just grew to large and needed to make cut backs which was not helped by the resent pandemic,this is why they had to close store's and make staff redundant.
I worked here for 20 years until recently being made redundant. I would recommend being prepared for anything as it's serious retail work but you will work closely with colleagues who will become family. I thoroughly enjoyed my time at Signet group as a whole. The culture is to reward and reviews are done based on setting achievable goals, no "you haven't" more "how can we".
Benefits, Friendship, Long term prospects
Weekend work, promo changes
Worked here a couple of years, enjoyed the job but management were terrible, taking personal issues out on staff, once the child of the manager failed to show up for an exam and the manager was awful to everyone for the day. It was like walking on egg shells every day we never knew what mood the manager would be in . If the manager was in a good mood every thing was fine
Lovely people , love working with everyone and engaging with customers is the best part of the job. Learned many new skills since I’ve started about dealing with on site watch repairs and other new amazing things about the jewellery and stones we sell.
It was a wonderful experience, working at H Samuel. I learned many new skills as well as retail experience. The day of my interview, the manager offered me the job starting the following week. She wrote down on a piece of paper the time for me to come in and that was it. I really enjoyed it there
Really liked the job. Was promised diamond training, never happened. There is not enough support from the bosses, area managers pretty ineffectual the store managers have a lot of responsibility, I hope they are well paid. Bonuses for good sales are promoted but very rarely happen as the goals are set too high.
If you do well the comapny just expects more and more from you until the point you feel like you can't take it anymore as they see you as "coping" which leads to staff losses. These staff losses don't get replaced putting more stress on the remaining staff as they do not have the hours to replace them. This pattern of increasing workload seems to be snowballing with head office pumping out non-stop one after the other promotions which means lengthy ticket changes each time all while you are meant to serve customers with the best experience, beat last years targets while understaffed and often doing a job higher up than what you are paid for, they call it stepping up yet if you do it all the time it isn't a step up, just an excuse to use somebody as cheaper labour. Head office/customer services isn't open over the whole weekend which is ludicrous. The best part of the job is who you work with if you get along with them and most of the district and regional managers are nice but they face the same increasing pressure workload as those lower down.
I only worked with this company for a few months, but it was a good place to work. Progression was possible and training was only available. The staff were nice I was lucky to have worked with them as I've never been in a work place were the connection between staff member was so good.