H Samuel
3.8 out of 5 stars.
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H Samuel Employee Reviews

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Really enjoyed working at h.Samuels, really nice work place,nice people, decent pay, was a Job I have really enjoyed and would like to go back to do the job again
Pros
Good pay, nice people
Cons
No job security unless basically on full time contract
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I enjoyed my time in H Samuel because of the staff I was working with. However, the company itself only cared about money and not about their staff. There was zero support for employees who were going through something personal.
Pros
Staff members
Cons
Signet, don’t care for their staff at all
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Huge targets, constant changes. Tills archaic. Refuses to fix heating. No support for personal issues from upper management. Forced into resigning !
Pros
Staff discount, Incentives at xmas, Great local team
Cons
Long hours in own time to meet ticket and point of sale changes, Staff and hours cuts, No support.
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Corporate politics, desperate targets, lack of communication, blame culture, used to be a good company but a very different beast now. Likes to think it is a people first company, sadly this is not the case. Have left and moved to pastures new. Best thing I ever did. Suggest if you can get out, do it.
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Loved my job and the company on the customer service/sales side of the business but with staff cuts work load balance is very high and a lot is expected
Pros
People I worked with
Cons
Overstretched
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I worked for h samuel for 5 years. They are friendly, supportive, and you can progress if you put the work in. I loved my time at h samuel and would recommend the company
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More and more is expected in job role less time and staff but same results required. Customers are lovely you get a lot of job satisfaction with your customers
Pros
Pension
Cons
More demands being put on staff Work late xmas eve
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Working at H Samuel gave me the greatest start of understanding the responsibility that comes with having a job. Being a Sales Associate helped grow my confidence and I working as a team meant making sure to give 100%, not just for yourself but for everyone in the company.
Pros
long breaks
Cons
Long Hours
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We had daily tasks to complete Stock Takes,Audits,Health and Safety,Cleaning,Training,Cashing up and Banking We served customer and delt with Purchase's,Returns Repairs,Complaints,Valuations,Onine Orders, Pick and Pack's and Designing unique items of jewellery. This is a good company to work for they just grew to large and needed to make cut backs which was not helped by the resent pandemic,this is why they had to close store's and make staff redundant.
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I worked here for 20 years until recently being made redundant. I would recommend being prepared for anything as it's serious retail work but you will work closely with colleagues who will become family. I thoroughly enjoyed my time at Signet group as a whole. The culture is to reward and reviews are done based on setting achievable goals, no "you haven't" more "how can we".
Pros
Benefits, Friendship, Long term prospects
Cons
Weekend work, promo changes
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Good. Not much more to comment. Did training and have a nice team to work with. No career prospects though, but I think this is the case for the failing retail industry nowadays.
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Worked here a couple of years, enjoyed the job but management were terrible, taking personal issues out on staff, once the child of the manager failed to show up for an exam and the manager was awful to everyone for the day. It was like walking on egg shells every day we never knew what mood the manager would be in . If the manager was in a good mood every thing was fine
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H. Samuel is a nice company to work for. It can be stressful at times but management are there to back you up. Good training with qualifications, ok commission, ok wage
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Lovely people , love working with everyone and engaging with customers is the best part of the job. Learned many new skills since I’ve started about dealing with on site watch repairs and other new amazing things about the jewellery and stones we sell.
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It was a wonderful experience, working at H Samuel. I learned many new skills as well as retail experience. The day of my interview, the manager offered me the job starting the following week. She wrote down on a piece of paper the time for me to come in and that was it. I really enjoyed it there
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Really liked the job. Was promised diamond training, never happened. There is not enough support from the bosses, area managers pretty ineffectual the store managers have a lot of responsibility, I hope they are well paid. Bonuses for good sales are promoted but very rarely happen as the goals are set too high.
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If you do well the comapny just expects more and more from you until the point you feel like you can't take it anymore as they see you as "coping" which leads to staff losses. These staff losses don't get replaced putting more stress on the remaining staff as they do not have the hours to replace them. This pattern of increasing workload seems to be snowballing with head office pumping out non-stop one after the other promotions which means lengthy ticket changes each time all while you are meant to serve customers with the best experience, beat last years targets while understaffed and often doing a job higher up than what you are paid for, they call it stepping up yet if you do it all the time it isn't a step up, just an excuse to use somebody as cheaper labour. Head office/customer services isn't open over the whole weekend which is ludicrous. The best part of the job is who you work with if you get along with them and most of the district and regional managers are nice but they face the same increasing pressure workload as those lower down.
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All staff are kind and helpful they are always there to help if needed with customers or if shift swapping would recommend working there for the discount and the friendships
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Very bad company to work for, will stab you in the back whenever you are doing to well, you cant trust anyone you work with, lack of professionalism in branch and very deceiving managment.
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Constant changing of managers , no real team bonding ing storei worked cant say same for all stores . As some good managers in company alot to dowith inconsistancy
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I only worked with this company for a few months, but it was a good place to work. Progression was possible and training was only available. The staff were nice I was lucky to have worked with them as I've never been in a work place were the connection between staff member was so good.
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