Customer Service Advisor in United Kingdom
Pro’s but mostly cons
Hsbc pays just a little above average, however for the role of contact centre advisor, we are not paid fairly for what the actual role entails. Hsbc also have a habit of giving people ‘a development job’, where they will allow you to work within a higher graded and paid role such as a supervisor, but will not pay you any more. They do this as they are desperate for the help, but don’t have the budget to employ more staff. This job opp can go on for a few weeks, months, years even- however your pay will not go up. There is barely any progression there, unless you are one of the favourites. However, good benefits such as pension and share scheme.
Communications in London, Greater London
People pride themselves on the complexity of HSBC and the political nature of the company - like it is a good thing. Leadership is pretty weak and not to be trusted. What is said is not matched with actions. Because of the complexity and the politics everything takes far too long.
Senior Operational Risk Manager in London
Very large bank
HSBC has a good working environment but it is difficult to get things done with the multiple layers of management. There are many opportunities to tranfer to other areas of the bank. However, due to so many approvals needed it takes weeks to months to complete.
Customer Service Representative in Hamilton, South Lanarkshire
Avoid like the plague
Horrible place to work. Managers are unhelpful and will micro-manage you to ensure they get a good bonus, you are ridiculed for making the slightest mistakes and will be extremely paranoid as all calls are listened to. Toilets are miles away from the desks and getting to them will take a large chunk of your ten minute break. Terrible procedures and ridiculous security measures which leave most customers who phone up unhappy, which you will take the brunt of. Expected to fill out information on how your working week has went in between calls or on your breaks. If you do not do this you will be ridiculed. Training was terrible and you only really start to learn when you are chucked in to the deep end to take calls. You are expected to be trained on dozens of different types of calls which only adds to stress of job. You are also required to stay ready for calls up until the end of your shift, which means you could get a call just before you finish and have to stay later than your finishing time. Working here is detrimental to your mental health and not worth the money. Cafeteria is also ridiculously expensive.AVOID!!!!
CDD Remediation Team Manager in Birmingham
Very bad work culture. typical cutthroat environment. No trust element. Senior management is clueless. No stability, there are often a number of U turns fairly constantly