HSBC Employee Reviews

It was fulfilling.The good thingsHSBC is an equal employer, promotes work life balance, a great place to grow in one's career.The challengesthe covid 19 pandemic - having to work from home for an extended period

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Fair and balanced workplace

Collections Advisor (Former Employee) - Birmingham, West Midlands - 19 September 2023

Excellent training scheme for the first month, then a fairly hum drum call centre job. Was a great position for progression, and the management were always fair and supportive. The systems were clunky and antiquated, and the break timers were frustrating, especially after some difficult calls. But, generally it was an engaging position with plenty of good people and excellent opportunities down the line.

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Insights into HSBC

Based on 310 survey responses

What people like

Time and location flexibility
Inclusive work environment
Supportive environment

Areas for improvement

Energising work tasks
Sense of belonging
Overall satisfaction

Stressful

Underwriter (Current Employee) - United Kingdom - 18 September 2023

Stressful. Unmanageable targets. Toxic managers who don't care about people. Just ticking boxes. Good company with a nice pension scheme thats about it.

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Productive and very fun place to work

Specialist Banking - Wealth and Personal Banking (Current Employee) - Sheffield - 15 September 2023

What is the best part of working at the company?It's an inclusive company, has opportunities for growth. What is the most stressful part about working at the company?There is non I can say for nowWhat is the work environment and culture like at the company?The work environment is conducive and there is work life balanceWhat is a typical day like for you at the company?Fulfilling, challenging and eventful

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Great place to work

Customer Service Advisor (Current Employee) - North Manchester, Greater Manchester - 13 September 2023

In this job you either come with some experience or be prepared to learn a tonne of information. Training given in the academy is not enough to support you once you join your team. So you will either get it or dont get it.

Pros

Lots of perks Hybrid work flexible hours

Cons

Breaks are not fixed as they say. Pay could be better for the job and responsibility we have.

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Just ok

Investigator (Current Employee) - Edinburgh, City of Edinburgh - 6 September 2023

Ok salary and good benefits but salary is lower in comparison to comparable roles in the market. Competitive culture does not fairly reward individuals.

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I can't get out of here quick enough

Business Manager (Former Employee) - Jersey - 6 September 2023

What is the best part of working at the company?Nothing. They are not interested in their staff. What is the most stressful part about working at the company?My line manager is no help with my problems. What is the work environment and culture like at the company?Selfish management, with no consideration for others. What is a typical day like for you at the company?Generally stressful and depressing

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Decent company

Underwriter (Current Employee) - Sheffield, South Yorkshire - 3 September 2023

Decent pay, flexible working. Good management,Wellbeing time available, pension is good. Bonus is annually and is ok. Promotion is a little difficult though

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Recently gone down hill.

Personal Banker (Current Employee) - Barnsley - 2 September 2023

For me a typical day at work has become very repetitive. I've not been trained on anything new since starting my new role a year ago despite asking regularly and been told it will happen soon. Regardless I loved my new role until recently. It was everything I needed and incredibly flexible. The company have now decided suddenly that hybrid workers have to attend the office 3 times a week. This is up from once/twice a month. Our life is obviously arranged around the work arrangements I had in place and I physically can't do what they are asking. My child with ASD&ADHD has no childcare outside of school. The company don't care at all and have said that childcare preferences do not give exception to the requirement and expect we find him childcare, like it's that easy. In addition I couldn't get to the office and back within the hours most childcare settings are open, again they don't care.

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Energy sucking.

Client Service Manager (Former Employee) - Canary Wharf - 29 August 2023

What is the best part of working at the company?I worked at Canary Wharf. Easy to get to, if you do not mind the occasional issue with the tube lines. Facilities good, staff restaurants, snack shops. What is the most stressful part about working at the company?Always being available to clients. Long working days and long week as well - usually spent 60 hour week working and the a two hour journey to get there and back.What is the work environment and culture like at the company?Younger environment…. I was told that I was deliberately passed over for promotion due to my age.What is a typical day like for you at the company?Firefighting, trying to meet the demands of sizeable portfolio and given extra transactions as not enough stafff

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Interesting work but no work life balance

Investment Banking Analyst (Current Employee) - London, Greater London - 28 August 2023

The day to day work is often interesting and you work with large well known names.No to little work life balance, a lot will depend on the more senior people you work with. Few people are nice and respect you time but most will have no regards for your private life.

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Okay place to work

Customer Service Advisor (Former Employee) - Remote - 26 August 2023

Not bad place to work as far as call centres goPay is average There is support available to youAs with most call centres they are quite focused on you hitting your targets

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Run. to the hill.

Cashier (Former Employee) - Birmingham, West Midlands - 24 August 2023

I know what you're thinking ! Great place to work?Get used as a tool, help no one & contribute some system that higher up people control & make you feel unwanted consistently, they have no clue about their branches. It's funny to watch them visit.

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Work life balance great company

Manager (Current Employee) - London, Greater London - 23 August 2023

Great company to work for the culture is really good and the team are great. There is great work life balance with lots of perks and benefits. Options to work from home

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Good job, good company

AML Investigator (Former Employee) - Remote - 22 August 2023

I enjoyed my time in this role. It was remote but I still managed to gain good relationships with my colleagues around the country. The role was interesting too, and my role gave me exposure to various countries that HSBC have a presence in.

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Stressful and lack of support

Customer Service Advisor (Former Employee) - United Kingdom - 21 August 2023

Training not effective on product training, staff struggle much when leaving academy to serve customers with insufficient support but to strictly follow lengthy & complicated guidelines.

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Review

Call Centre Advisor (Current Employee) - Sheffield, South Yorkshire - 18 August 2023

Firstly, the company's approach to mental health support seems insincere, as they claim to care but fail to demonstrate it in practice. Additionally, the pay does not adequately reflect the level of work required for the role. The expectation of consistently working long hours is also a challenge. Lastly, the management style and overall atmosphere often give the impression of being reminiscent of a school environment. The training process feels rushed and inadequate, leaving people feeling unprepared. When seeking assistance, the guidance provided is often vague and lacks clarity. It seems that there is a lack of expertise and knowledge among the team. Improved training and support systems is needed.

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Good place to work

Product Manager (Current Employee) - London, Greater London - 14 August 2023

Good place to work. Really good people and benefits are good. As a bureaucracy it can be frustrating at times but on the flip side when the business wants to do aomething, it has the money to really make things happen

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Nice company overall.

Customer Service Representative (CSR) (Former Employee) - Leicestershire - 13 August 2023

Decent place to work if you want to to work hard and progress. Can be long hours which you don't get paid for. The wages are quite low for what they expect you to do.

Pros

Car park. Nice offices

Cons

Long hours, mostly unpaid.

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Good place to work

Credit Controller (Former Employee) - Worthing, West Sussex - 11 August 2023

Role was demanding with high expectations but managers were nice and so was team. Location is good. Staff are friendly. Salary and benefits were also good

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Great place to work for an intern.

HR Summer Analyst (Current Employee) - London, Greater London - 1 August 2023

I am currently in the HR intern team at HSBC and loving it so far. I receive incredible support from my direct teams and the wider HR team. I feel valued and listened. We get assigned proper project and given the resources needed to deliver the project. The office is beautiful. We have a free onsite gym and the pay is quite good (££££). I wold highly recommended HSBC as a place to work!

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