Hackney Council
Happiness score is 58 out of 100
3.9 out of 5 stars.
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Hackney Council Careers and Employment

Work happiness

Scores based on about 11 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel that they are paid fairly for their work?
Do people feel their work has a clear sense of purpose?

About the company

  • Industry
    Government & Public Administration
  • Link
    Hackney Council website
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Jobs

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Administrative Assistance

3 jobs

Salaries

Salary estimated from 1.7K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 85 reviews and is evolving.

3.9220183.8820193.2220204.3320213.002022

Reviews

Housing Repairs Agent - Tenancy and Leasehold Services in London
on 6 May 2022
Nice staff and team leaders, terrible organisation
As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in winter). Hardest part of the job is dealing with tenant frustration, people will take it out on you instead using the correct complaints procedure, so, expect a bit of psychological wear and tear once you make it past your first year. It's better than working in a private repairs customer service role in a public company however the budget cuts that Hackney has made sure that a consistently good service can't be delivered to tenants - you will bear the brunt of their anger.There's good training, and most staff there are friendly and most do their best to do their work well, though you can tell some cut corner which adds workload for others. I can't fault the workplace culture at all - there are good policies put in place. However you can tell workers and management alike are burned out and this effects how dynamics work sometimes. Occasionally things can be disorganised, and there is a mild information withholding culture either accidentally or deliberately.Every month they go through call quality to check, so it gives you something to work towards. Sadly, there is a culture of special treatment on who gets promoted unfortunately, the process isn't transparent so it's not clear what the criteria is in performance to be eligible. Some less performing people get permanent roles than others.They also hire people on contract and mass-firing, and do frequent "reshuffling". Many long-standing staff have been purged this way, there's a bit of competition as staff fight to get permanent stable positions, so don't expect job stability.
Hostel Manager in Hackney, Greater London
on 17 April 2022
Would not recommend
No policies and rocedures; working in the dark all the time. Stress levels are always high. Most of staff still "working" from home and couldn't care less for their front-line colleagues; as well as the most of the managers.
Full Stack Developer in Hackney, Greater London
on 28 February 2022
Excellent
Great place to work. Culture was good. People were very professional. Enjoyed the work.The most difficult part was getting up to speed with their security - passwords and access to servers.
Resident Participation Support Officer in Stamford Hill, Greater London
on 28 June 2021
Good pay and conditions
The council is a reasonable employer. The pay is good. The conditions are fair and reasonable. The staff are good to work with and are hardworking and do their best.
Customer Service Officer in Hackney, Greater London
on 9 February 2021
Great place to work.
Really enjoyed my time at ahacknwy Council, and it was sad to leave. I had to leave in order to fulfil my educational commitments. The time came.for me to focus on progression and not just job comforts.

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Questions and answers

People have asked 26 questions about working at Hackney Council. See the answers, explore popular topics and discover unique insights from Hackney Council employees.

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Interview insights

Insights from 43 Indeed users who have interviewed with Hackney Council within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Unprofessional questions that are not on the system they make it up as they go as if they are the government. The government faces criticism due to unprofessional staff

Shared on 6 May 2019

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