Hackney Council Employee Reviews
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Really enjoyed my time at ahacknwy Council, and it was sad to leave. I had to leave in order to fulfil my educational commitments. The time came.for me to focus on progression and not just job comforts.
Great pension and benefits
Cultural attitude towards residence from some colleagues needed major improvements
Though challenging but interesting because of the nature of the job. Most days have different challenges. Administrative staff, field engineers and supervisors are mainly focused on resolving issues raised by Hackney tenants.
Good constant training and equipment.
Same position for 15 years, no promotion.
Opportunities are only given to those that are in with the right people. Often going to unsuitable candidates and not developing or nurturing all staff equally.Council does not follow its own policies when interviewing or carrying out grievance investigations.
Good salary compared to most councils
Too many middle and Senior Management positions. Lack of career progression opportunities.
no confidentiality, lack of professionalism, no support. Middle management rude and exercise school ground mentality. Higher management lack interpersonal skills, professionalism, and seriously need to know how to dress appropriately particularly the female head. Do not work in this department!!!
Delivering meals to clients monday to sunday from 10.30am to 2pm. How to deal with the public clients The deliveries were proactive Organised and worked together Delivering meals in winter Turing up on time and finishing on time Communicating with everyone at work
it was OK though I would not work there again. My personality type does not suit local authority. It's too slow. Too many hoops to jump. Would suit people who can't or don't want to think outside the box
pay rate was higher than other authorities
usual public sector working in a silo attitude
Reviewed existing contracts and reporting systems as well as revised the KPI’s and introduced new procedures. Covered all areas of risk by performing a compliance audit and assured management of agreements by implemented of an operations manual. Examined structure and costs for the internal workforce and negotiated reductions on schedules as £28m over budget, reduced by £20m following a review of the use of the Schedules being applied.
Good energy , management are considerate and give good training. Flexible hours and benefits. Hackney embraces different cultures and diversity. Being a Hackney resident myself i enjoyed engaing with tenants and offering the best service possible.
They discriminated and fired me for having mental health conditions and having learning difficulites, i was bullied and berated by other members of staff, one of them put their hands on me and threatened to assult me and when i complained, they fired me and put the blame on me for being bullied. Alot of staff are bullies, racists, classist or homophobes, bullying is a huge problem at the council, they do their best to sweep that under the rug. I was sworn at by another member of staff from HR on my first day. My bike was stolen after the first week, no-one did anything to help and My manager was a selfish human being who hired me for the wrong reasons, to make her life easier, she had no intension of helping me grow in the company or to mentor me, which is all i needed and had no problem throwing me under the bus, when she wanted to be rid of me. The treatment i recieved as an apprentice was shocking and hurtful. No one cared or wanted to help me, not even the union, which is connected to them, i guess thats for a reason.
very good working place, staff are friendly and always willing to help. management help with all training need hardest part of the job is dealing with difficult customers and situations job is rewarding as you are helping people in hackney and providing a service
fun and productive atmosphere to work. meeting various clients and insinuating conclusions to meet their needs on reception and updating information on the system. My experience at the time working at hackney council you had to adhere to to policy at all times in order to resolve many tenancy related cases and keep a log of all cases to ensure that all procedures were being met on time. As you are monitored on your performance on a weekly basis. keeping a good rapport with fellow staff members from different departments to gain essential information to resolve issues. Customer service adviser can be challenging as the work load can king increase rapidly you must ensure your organized and ensure your checking you work tray and inbox daily to keep on top of things. as Audits are being done to ensure we are adhering to the policy. and to prevent further complaints. I enjoyed meeting clients and resolving any issues they had on reception and completing processes on the system.. no day is the same, so everyday is a chance for you to learn new things
you work from 9-5pm and flexible working hours can apply
you may need to stay behind due to complex cases.
committed to support services and staff wellbeing. contracts change every 5 to seven years which dictates staff moving on . I enjoyed working in the temporary housing section .
committed to support services and staff wellbeing
contracts change every 5 to seven years
start work at 6am get all vehicles out check all sweepers are in if not get agency replacementscheck all rectifications and daily work is completed,sign off rectifications see vehicles back to depot and check for any reported defects ,if yes refer to fitters.replacing staff at last minute for cover is hardest partmost enjoyable part completing complex tasks.
company vehicle generous holidays good salary
pressure deadlines longs hours if required
The staff really work hard. I did not like the blame culture. Career development was not high up on their agenda. A very customer focused. A lot of task related training. High quality customer service