Hallmark Care Homes
Work wellbeing score is 66 out of 100
3.1 out of 5 stars.
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Hallmark Care Homes Employee Reviews

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Location
United Kingdom251 reviews

Ratings by category

3.0Work-life balance
3.2Pay & benefits
3.0Job security & advancement
2.8Management
3.0Culture

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Fast pace

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Nice place to work, clients are lovely. It’s a fast pace day but you soon get the hang of it. Staff were really friendly and easy to talk to. A very rewarding job
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Official response from Hallmark Care Homes

3 August 2023
Hi there, This is great news, we are so pleased that you find this a rewarding job and you are enjoying it.

Productive and fun workplace

Everyone is friendly and approachable .Management is very accommodating and proffessional.I enjoy working at Hallmark Carehomes and i plan to progress my career with them for the future

Pros

Ongoing training and development.

Cons

Nothing for now
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Insights into Hallmark Care Homes

Based on 103 survey responses
What people like
  • Ability to learn new things
  • Fair pay for job
  • Clear sense of purpose
Areas for improvement
  • Support from manager
  • Trust in colleagues
  • Sense of belonging

Would avoid

Management are awful and don't Care about your wellbeing. Doesn't matter if your ill they expect u to be in. If it doesn't suit them then they don't wanna know

Pros

N/a

Cons

Everything
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Official response from Hallmark Care Homes

4 September 2023
Hi there, So sorry you are experiencing this. This is the last thing we want for our team members and want you to know we take this as a learning opportunity for how to treat our team in the future.

Nice place to work

I have been working here for 9 months. Best place to work. Nice working environment. Pay rate is very good. I hope i will stay with them for long term
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Official response from Hallmark Care Homes

4 September 2023
Hi there, We love that you are enjoying your time with us and look forward to what you can bring to the residents and your home in the future. Enjoy the rest of your week!

Amazing team and Great Management

Beautiful new building. Amazing staff and great management. As we have all experienced not so great management in our work life id personally like to say I've never felt so welcomed. The culture and values go above and beyond. This is defiantly somewhere where id like to send my close family if there ever comes a time. I know they would be looked after well and respected with great dignity.

Pros

Great atmosphere.
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Official response from Hallmark Care Homes

4 September 2023
Hi there, Thank you for the lovely comment, we are thrilled you are happy working with us and would also recommend us to family members as well. We're very proud of our values and are so happy you feel welcome at work. Looking forward to what you achieve in the future!

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Building culture

I only worked at hallmark for a couple of months, very toxic environment, making inappropriate comments about me in front of other staff members and made me feel extremely uncomfortable. I wrote to HR, over 3 weeks ago still no reply, honestly from what I applied for too what I was actually expected to do were two completely different things, I really wanted this job and was so excited to continue my career however this was the worst decision I had made and wish I never applied

Pros

Like building

Cons

Toxic management, very cliquey if you don’t fix it with them then they will make sure you are repressed
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Official response from Hallmark Care Homes

3 August 2023
Hi there, We are so sorry to hear this. Everybody should feel safe and respected at work and we are sorry you didn't experience this. Hopefully, you will be happier in your next role.

Great company to work and have stable work-life balance and career fulfillment

Arlington Manor under Hallmark Care Home is a place to work and have a stable work-life balance and career fulfillment. They provide regular training for employee growth and work rotas are prepared ahead. You can sometimes have a really stressful day but I feel this is applicable to all jobs in the UK.

Pros

Free lunch, Work-life balance, friendly & supportive management and employees, Good company to achieve career stability

Cons

Unpaid break
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Official response from Hallmark Care Homes

3 August 2023
Hi, So happy to hear that you have a full-filling career, whilst also being able to maintain a work/life balance. We are so pleased to hear that you have supportive managers too.

It's a nice place to work

Day and night team should corporate as care is a continuity of work. No differences among team members. The management must be democratic and ready to listen to everyone's opinion
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Official response from Hallmark Care Homes

3 August 2023
Thank you so much for the feedback, we always strive to treat everyone equally and are grateful for the 5 star review.

Brilliant place to work

Very friendly staff management really approachable always happy to help when you have issues always something fun going on to keep the residents entertained
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Official response from Hallmark Care Homes

3 August 2023
Hi there, So happy to hear this! We love hearing that our management are approachable and supportive. So glad you're happy at work :)

Dedicated Team

Some amazing staff who are really dedicated & do their upmost for the resident's in their care. However there is a high turnover of staff, twelve hour shifts are very demanding when working with peopke with dementia. Sadly some excellent carer's have been lost because of Hallmark's inflexibility on shift patterns. It is a rewarding job but very demanding, am sure that not all new recruits are prepared for this.
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Official response from Hallmark Care Homes

5 July 2023
Hi, Thank you so much for your review and recognising the hard work our team do for our residents. We try to take on board as much feedback as possible and are aiming and working for it to be a fairer system, regarding shift patterns in the future.

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Fun workplace

Great team and residents. No two days are the same. It can be physically and mentally depending at times but great team to support and management are very good to talk to if needing any extra support
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Official response from Hallmark Care Homes

5 July 2023
Hi there, That is so wonderful to hear! We are so pleased you are enjoying your role at Hallmark and are glad you have a supportive team and management. Thank you so much for your efforts.

Genuinely a Great Company

All my team members are lovely and I get on well with my line manger. They are always helpful and checking in with me. Company is working towards some great things such as Diversity & Inclusion. They also seem to genuinely care about staff and want them to succeed. There is also a clear vision in what we are aiming for which is delivering high quality care to our residents.

Pros

Enjoyable working environment and working from home is an option
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Official response from Hallmark Care Homes

5 July 2023
That's great to hear- thank you so much for your review and efforts so far and we look forward to what is to come in the future.

terrible place to work

very clicky nasty two faced staff. Leaving new staff members out when going on activities. Middle management gives best shifts to friends.An awful atmosphere to work in. They have a high turnover fo staff for these reasons.

Pros

none

Cons

late hours
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Official response from Hallmark Care Homes

30 May 2023
Hi there, We can only apologise that you didn't enjoy your time with us. Please be assured that we are working on our Inclusivity policy and are trying to do better. Thank you for your efforts while you were with us.

Challenging at times, but satisfying

If you're a person who likes to challenge themselves every day that's the place for you. It's plenty of tasks to complete, but once you complete them you feel satisfaction because you managed well. I would say sometimes you will be asked for too much and you will feel like not really possible to be completed for a day, so the stress sometimes is overwhelming.

Pros

Great payment

Cons

Overwhelming at times
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Official response from Hallmark Care Homes

11 May 2023
Hi there, Thanks so much for your review. This is really valuable information for us to learn from, the last thing we want is for our team to feel overwhelmed. Thank you again for your hard work, it doesn't go unnoticed.

Too much pressure

So many managers. They’re bringing up something new every day. Always keeping us on so much pressure on care assistance whatever you do it’s not enough.
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Official response from Hallmark Care Homes

11 May 2023
Hey, So sorry to hear you're not enjoying your role currently, your hard work is valued and doesn't go unnoticed. This is something we can try and communicate and work towards, so we can relive some of the pressure you feel.

Starts as a good place to work

Management mess team about with working pattern, unless face fits you have no chance in moving forward, always dangerously short staffed especially at night

Cons

Short staff
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Official response from Hallmark Care Homes

11 May 2023
Hi there, So sorry you didn't enjoy your time with us. We are aware that it's difficult to fill certain roles and are sorry you felt the strain- that's the last thing we want. Hopefully we can rectify this in future.

Productive and wonderful place to work

I love my job. Amazing company and it's a family. Got the best manger and management team. Wonderful colleagues. Teamwork is everything. Blessed to be part of this company and wonderful family. They help you grow. I am happy

Pros

Trainings
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Official response from Hallmark Care Homes

11 May 2023
Hi there, This is wonderful to hear. So happy to know you are thriving in your home with a great team. Long may it continue!

Friendly staff and lovely environment

Staff always willing to help you,management genuinely cares about your well being and will help you best they can,residents are lovely,only issue is I really struggled dealing with dementia patients unfortunately.
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Official response from Hallmark Care Homes

11 May 2023
Hi, We are so happy to know you are enjoying your role at Hallmark. We are aware it's a challenging environment, but want you to know your hard work is very appreciated.

Avoid avoid avoid

I have spent significant time working for this ‘company’If you accept bullying from senior management, enjoy working with management that are inappropriate towards young team members.Or if you enjoy living without sleep, purpose or fulfilment this company is for you. You’ll gain from this pay that doesn’t match your hours, being scrutinised throughout the time you continue to work there and bouts of poor mental health as a consequence. Enjoy !

Pros

I can think of none

Cons

Read above
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A proud place to be..

Anya court is a real pleasure to work for. The staff are really attentive,caring and friendly and of course genuinely care a lot about the residents and outside visitors. The management are supportive and listen which is really reassuring and refreshing to see they take the care for residents,outside visitors,the home and the welfare of staff and making sure everything is done correctly seriously and this is really nice to see. I feel safe at Anaya court and I feel very welcomed I am please to be apart of such a lovely positive community.

Pros

Caring people, great management, welcoming

Cons

None
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Not a great experience

The experience at Bucklesham Grange was not as great as I was hoping, I started there feeling hopeful as they promote their awards and the home as a family friendly environment. As soon as you get into the door and working on the community I felt under pressure and not supported by the managers. There is way too much stressful work to do and not enough staff on shift, it works on ratio rather than needs of the residents and for me I find this very upsetting, the residents are wonderful and the care team are amazing, but they do not always get their needs met and the staff are made to feel guilty. They are 12 hour shifts, but the days feel short because of the amount you have to do and by the end of the day you will find yourself very tired, mentally and physically drained. The managers do not care about wellbeing, work loads of hours but as soon as you have a sick day they make you feel bad about it, there is no praise or appreciation, also try not to be friends with anyone or the managers will pick up on this and seperate the people you work well with, this makes you feel like you are in the wrong even know you go in to work giving your 100% effort. Management really let me down here and made me fall out of love with my job. Just do not be fooled by the induction because once you are past that you are just a number to them.

Pros

Great team and residents

Cons

Poor management
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Overall rating

Based on 261 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
3.0 out of 5 stars for Culture

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