Hallmark Care Homes
Happiness score is 46 out of 100
3.1 out of 5 stars.
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Hallmark Care Homes

Hallmark Care Homes Employee Review

High Intensity work place

At henley manor there is definitely more respect for individuals, the team is nice, but there is a lack of teamwork and efficiency. Team leaders are more demanding than supportive, some colleagues slack, so you get to do their work as well. Some team leaders lack tact and really come off rude. Staff food is not enough, and sometimes you can't take your breaks. The good thing about it was upper management did care about improving workplace culture and did take into consideration all requests and ideas.
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Same role

Amazing work place

I loved and enjoyed my time at hallmark care home loved the residents and the working environment. There's enough support from management and colleagues
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Same role

Great if not for management

Very poor morale. Management claim that it is about person centered care but only care that boxes are ticked and beds are full. Care staff, housekeepers and kitchen assistants are fantastic workers doing a wonderful job under increasing pressure because of constant staff shortages and unrealistic expectations.

Pros

Residents

Cons

Poor work culture, poor management
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Same role

A horrible place to work

I had a really miserable time working at Hallmark (specifically Bucklesham Grange). For what they pay, the residents aren’t looked after properly and the staff are paid and treated very poorly by management. Often equipment is broken within the home and residents go without essentials. Yet… perks for management, such as electric car charging points are popping up. During the interview and induction process, you’re made to feel that it’s a great place to work, but it’s all just a front to get you in the door. It is very clear that management don’t care about their staff at all, all they care about is money and looking good on the outside.

Pros

Most of the residents are lovely

Cons

Poor pay, terrible management, low moral
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Overall rating

Based on 233 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
3.0 out of 5 stars for Culture

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