Hamilton Cross
Happiness score is 76 out of 100
3.9 out of 5 stars.
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Hamilton Cross Employee Reviews

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Location
United Kingdom59 reviews

Ratings by category

3.8Work-life balance

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crossagencyshiftofficehelpfulsupportstafffriendly

Supportive and Extremely Professional

Featured review

Hamilton Cross selected this as a representative review
I’ve previously worked with the Nottinghamshire Branch of Hamilton Cross and can only say great things! From the recruitment guys to management and the brilliant bookings team.Always very communicative and friendly, always on the ball with my availability and booking my shifts and kept me working through the Covid Pandemic! Flexible and friendly, can’t go wrong! Great team and agency to work for.

Pros

Perfect Agency!

Cons

None at all!
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Rubbish

Dreadful places they send you to.No support from the manager.The time I was working there it was really bad.Nothing good to say regarding this company.
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Insights into Hamilton Cross

Based on 18 survey responses
What people like
  • Time and location flexibility
  • Energising work tasks
  • Clear sense of purpose
Areas for improvement
  • Support from manager
  • Sense of belonging

Excellent office staff. Great job

Amazing staff in the office, they are always there when you want them and they always go the extra mile to help. Always friendly and always have time for you, even at weekends or evenings.And best of all they are always behind you 100%I love working for the agency.You choose when and where you want to work. No problem.
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I love where I'm working at the moment

Hamilton Cross is not a bad agency company too work for they are helpful friendly supportive when needed the pay is pretty fair and you get enhanced benefits for working bank holidays and public holidays Christmas ect............. But you don't get sick pay or holiday pay so that's a down side to Hamilton Cross and your not guaranteed shifts every week either so your job is on a weekly and day by day basis if you understand what I mean. They have been really good to me and with me so I would recommend them to work for if agency is the way you wish to work 👍😉 I've worked for worse on the books companies and agencies in the past so I'd give Hamilton Cross a 4.5star rating ⭐⭐⭐⭐🌟
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very good

Not worked for them long but they are a good company to work for good rates of pay lots of shifts if you want them and good support worth a look to work for
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Friendly Nursing Agency

Well there is certainly more work for HCA’s than RN’s, but that said my local branch try their best to find suitable shifts for me. The office staff at my local branch are really helpful and professional and I feel I could approach them of there was a problem.My only slight criticism would be that at times an awful lot of my wage has been deducted in HMRC Costs and other such things
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Flexible Hours

Love the flexibility and choice of work available, office staff are great and always on hand to help. i can work this job around my life and never pushed to work shifts i dont want

Pros

Great Office Staff
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Been ok to help me get by

Was easy enough to join hours are good if your in the the right areas other wise can be hit and miss staff are great trying to help though Would recommend

Pros

Varied work

Cons

Travel pay not amazing
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Too much travelling, not enough hours

Not enough hours, what hours you get are miles and miles away. No holiday pay. The mileage you get paid is a month behind, you never get paid it all. You put your availability to work through and constantly get hassled to pick up shifts outside your availability and area.

Pros

You choose your days off. You gain experience in various settings.

Cons

No holiday pay, You don't get paid all your mileage, Periods of no work, Unreliable hours, Zero hour contract. Constant emails and texts.
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Good company to work in

I love that they have lots of work. I have never gone without a shift. I also love that they book me in homes I’m most comfortable in and are closer to home. Shifts are booked in advance which gives enough time to plan. I love it here

Pros

Loads of work in your favourite home

Cons

A bit more money would be an added advantage 😜😜😜
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Work balance is good but management is shocking

What I expect for an agency company. Shifts are easy to book and cancel if needed.Plenty of communication but staff in the office often spoke to you like rubbish. It was almost as it they had a hold on you. They would cancel your shift and then offer it to Someone else if they knew you’d go to a care home that wasn’t liked. Manager and booking staff definitely had favourites, so if you just want to keep your head down and work, prepare for the worst of the worst places to be sent to

Pros

Pay is good Easy to book shifts On call

Cons

Favouritism, Will often cancel at last minute, If you refuse to go to a bad home, it affects you getting other jobs, Expect you to ‘put up and shut up’
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Professional company who really do care about peopleWell supported and always assessable to ask advice and guidance

I have worked for the company in a senior role for almost 5 years.I have never regretted a day of joining the company and can honestly say look forward to coming to work.

Pros

Well Led, Clear objectives, good communication, Kept up to date with news about the company, positive encouragement

Cons

The traffic getting to and from work
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Outstanding

An outstanding agency with extremely high standards that care and listen and support you.Joining Hamilton Criss is the best thing I could ever have done as they make you feel looked after and they go out of there way to find good suitable work exactly to suit you . A problem is never a problem to this agency and any worry you have is quickly dissolved and you receive support and reassurance. Hamilton Cross are trying there word , they are a honest reliable agency with outstanding management that run the agency to such a high standard that it’s a pleasure to work for them . There rate of pay is very competitive Joining this agency is the best thing I could ever have done and I wished I had joined them sooner Thankyou Hamilton Cross for all you have done

Pros

Expenses, mileage, good rate of pay and work to suit you

Cons

None
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Failed.

Management failed to help me whilst being bullied. I left feeling broken and let down, the money isn’t that great either £10.20 for nights. Plus side is, there’s loads of work if you want it.

Pros

A lot of hours

Cons

No support.
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Great agency, no complains

Working for Hamilton Cross agency is great, you have the flexibility to choose your own shifts. Payrate is ok too. I found people that you deal on weekly basis to be friendly and helpful. Personally I didn't have any problems to get the amount of shifts I wanted on a week. Every time I had a problem at work the manager was supportive and understanding.

Pros

flexibility, plenty shifts offered

Cons

you need a car in order to get plenty shifts
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Poor pay service

The company itself is okay, but it’s an absolute joke you have to pay someone to get paid yourself. And the more you earn the more you lose to said company. You can work 60 hours and take home close to £400, losing a significant amount to whoever it is that pays you. Work somewhere else that pays you directly.
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Ex employee

Was very happy with Hamilton cross and if I needed to go back to an agency I would consider them. Just the pay and how it was done confused me terribly

Pros

Great choice of clients
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Favouritism

Unless you’re in the graces of management or booking team - good luck with getting regular shifts….. there is a massive favouritism culture …… Manager tends not to reply to emails…..Have had few cancellations in the past where shift was given to another staff- same grade - from same agency ….. aka discrimination

Pros

Good pay

Cons

Insecurity
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Great work but irregular hours

As an agency, Hamilton Cross have been good to me. I have worked for HC Wiltshire for over a year now and I cannot fault the management. The team are wonderful. They have a great variety of clients with all sorts of demands so there is something for everyone. However the nature of the agency means job security isn’t great and it’s hard to find shifts.

Pros

Great management team, free uniform

Cons

Unreliable hours, no job security, shifts get taken away
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Disappointed

Very disappointed, advert stated lots and lots of work in my area. None. After completing their online training that took a week and receiving lots of emails which were a bit muddled to read, I was offered 8 shifts for the month an hour's drive away. I need full time regular work and when I realized I wasn't going to get the shifts, I left.Pay ok, if you go with them, don't rely on it for full time. The work offers fluctuate and the advert is misleading. Travel expenses are not paid but the tax relief is given. I was told more than once that travel was paid. You'll have to claim it back yourself at the end of the financial year. Also they use an umbrella company to process your pay which you have to pay for. So you pay to receive your pay. Make up your own mind but I can't recommend them.

Pros

None

Cons

Umbrella company, no guarantee of shifts, wrong impression given about expenses.
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great company

great company to work for very flexible and accomodating always happy to listen to your views and needs happy to listen to your opinions of places you work at and take on board happy to try and get you as many hours as you want to work

Pros

Flexibillity

Cons

Cant think of any
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Overall rating

Based on 60 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.6 out of 5 stars for Management
3.6 out of 5 stars for Culture

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