Harris + Hoole Management reviews
United Kingdom62 reviews
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This was a fun place to work. Customers and fellow staff always great. There’s a lot of passion within the company, but as for management it is extremely poor. The Area Managers were biased and unprofessional and the Store Managers no better. If you fancy sleeping your way to the top you can.
I feel very valued in my job with great support from my line manager and a lot of room to let creativity flow! There is great career progression (a lot of the head office recruits are internal!), great (free) coffee and development within the coffee path as well as into management.
Career progression, job satisfaction, creativity, free coffee
Over worked while managers sit on there A**!, Terrrible management, says there food is all fresh which it really isn't! and there pastries are frozen.. which is false advertisment when you state there fresh right?! Frowned apon if you take a day off, it's like i't's the end of the world and all your fault and the managers can't seem to find any cover. Massive staff turn over constantly.. Favouritism and bullying within the company. Also very pretentious company! I could literally go on and on..
Harris and Hoole are a good company to work for until you reach management level. The pay is atrocious and well below average wage when compared to other brands. The role is hands on and customer/ coffee focused. There is a lack of support from upper management: who are quite frankly disorganised. Every food/drink launch is delayed and no one ever has a clue what's happening. It's a great company for progression and everyone has the opportunity to grow- although there are never roles available and you could be expected to work at a higher level without pay.
Free coffee and Food, Growth opportunities, great coffee culture
Long hours, No support, Low pay, disorganised organisation, Poor management
i have learned more about myself working at harris and hoole and found out that i am a much more relaxed person than most of my staff members. the management are great in the store i work in. hardest part of the job is the unsociable hours. typical day at work would involve serving customers, making coffee, restocking sandwiches, cakes, cleaning tables.
free shift meal, free coffee all day long.
Harris + Hoole is an enjoyable place to work, surrounded by delicious coffee and peers who love the stuff! Typical day includes delighting customers and building a rapport, creating yummy coffees with beautiful latte art. Each Hooligan is given thorough barista training in their first week so each coffee is made to the highest specifications for every customer. Management are growth focused and will support anyone looking to develop within their career with constructive feedback and guidance. The toughest part of the job is learning to keep up with the customer flow, efficiency is key and early on this can take a little getting used to. The team around you + management are set to support you to find your authentic way to make a perfect coffee in a timely manner to give the customer a premium experience. Harris + Hoole supports each other like a family
Fun, Support Network, Free Coffee
Those that come with hospitality
I cannot begin to describe the catastrophe of the company. Once a great company with a real feel and great people has turned into a self centred NERO rebrand. In the last year they’ve seen many long standing team members leave and now spiralling out of control. Currently out of 40 stores vaccancies through the roof. Higher up management of the company is flawed, essentially turning this into a newer “specialty” brand but really it’s a Caffè Nero store just named something different. Coffee is roasted in the NERO roastery. Benefits ? — none that they talk about or mention or they are beyond possible to achieve Food?, all batch made and frozen and a rip off. All food you can find in Caffè Nero at a cheaper price. Sandwiches are batch made by same supplier, off site. Nothing fresh in this place. Salary?, everyone is severely underpaid, severely. Paid per hour if Assistant Manager or below and monthly if manager. Some people barely afford rent. Community Outreach ? — once a core pillar of the company now non existent Coffee is overpriced and locations are questionable. You’ll see a price increase every 6 months in line with Nero. Progression? Forget it...there’s no such thing. Hours ? Don’t let them fool you with 32 hour contracts or 40 hour contracts, breaks are unpaid so you’ll end up working more. Or you’ll be working double days of full 12/13 hours. Management do not look after you either nor do they have the appreciation for you. This company simply uses you to get what they want which is more money out of customers, complain when you don’t - more...
There are none!
Management, Hours, Progression, Food, Ceo, Caffè Nero, Coffee.
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Expected to work until your feet bleed, and deal with problems the manager should have dealt with. Had a joke of a half hour unpaid break every day and barely even got to do that. Manager and upper management were a joke, and don't care about the wellbeing of their employees.
free lunch and coffee
expected to work stupid hours with little payoff, left to own devices to learn on the job instead of being taught.
The managers always felt they were better than the workers. We were paid £6.50 an hour which is virtually nothing only if you work 9-10 hours a day Never had real support from HR or managment. Frowned upon if you took a day off or made a mistake. Staff had a lazy can't be bothered attitude. Management made the environment like some weird cult where everything seemed perfect but it was a shambles. Wasted Hundreds of pounds of food and refused to give it to homeless and charity Allowed dogs in the Shop HOW UNHYGIENIC.
Nothing literally nothing
Forever hiring in store near me. Staff seem to be overworked. Next to no pay with no breaks. We would only receive rota for following week that Sunday. Manager would sometimes ask you to stay behind that day and when you would refuse you would get the death stare. I didn't even have a handful of Saturdays off the entire time I was there. You get free food but never get a chance to eat it! Managers would help themselves to soft drinks.
I do enjoy working at Harris and hoole,the team is great, the coffee is the best, free lunch too..!! But the pay is awful considering the work done, which results In a high turnover of staff, if the pay was improved then it would be an excellent place to work. Also, it is commonplace to hire in shift leaders rather than train staff up, even when they have trained staff they hire somebody else,, which leads to bad feelings amongst staff. Management poor .
free food, awesome coffee
I join Harris and Hoole when it was a new company. i have learnt a lot anf made new friends but as the company grew i found that there was a lack of care for the employees. I experienced certain issues with both management and harrasments at work but the head office and general management did not help me in my situation. Overall, i don't regret working there but at this time, i would not recomend anyone to start a career in this business
Lack of support
fun place to work management could have been better but other team members were brilliant. hours were long but okay as long as u didn't have a morning shift or sunday shift took a while to travel there and that was bad over the Christmas period as well as when the buses were on strike.
bad management and long hours
the day would depend on what time you start in the day. the most common time i would start work would be 9am-5pm. i would have to check the coffee all the time making sure the taste is up to standard and any food thats been left out for too long i would have to throw it away and make sure i keep a record of what iv done. I learnt to be able to work as a team and different types of coffee there are. i learnt in the training about how many different coffee beans they are and how many different ways you could have a cup of coffee. i learnt to create patterns on the top of the coffee by hand and only using warm milk to create the pattern. The management was fairly poor, wages werent being put into the workers accounts on time and the rota was always changing so it was hard to know when you was definitely working. co-workers were really friendly and always helpful. the hardest part of the job was cleaning the barista machine as it had to be spotless and took a long time to clean. the most enjoyable part of the job was communicating with different types of people and always wanted to make sure their visit was the best it could be.
Free Food and drink
Everything about Harris and Hoole sparked with professionalism, knowledge and quality when it came about coffee. These people take it really on a new level. Completely different to how a typical coffee chain on a high street sees it. Working for a company that passionate about a perfectionism in a cup of coffee is very pleasant and rewarding.
Huge opportunities for career growth