I've been around a bit and this is one of the better places I've worked. Very supportive management and good advancement prospects if you're prepared to put in the legwork.

Pros

Reasonable hours and shift times

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Productive and nice work place

Selling Assistant (Former Employee) - London - 10 May 2022

Nice place for work! ProductiveCan grow Excellent Recommend Always busy and great teamwork, always support Sometimes can be very busy but it’s worth it

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Insights into Harrods Ltd.

Based on 54 survey responses

Areas for improvement

Time and location flexibility
Support from manager
Trust in colleagues

Stressful and not what you think it is

Customer Service Advisor (Former Employee) - Knightsbridge, Greater London - 6 May 2022

I expected a standard in store customer serivce desk job, it was far from it. You’re barely at your desk, there is far more walking around to different deparments than anticipated. Harrods is a large store and it often left me exhausted. The team culture is very cliquey bar a few team members and one in particular had a major chip on their shoulder. No proper training either which made it hard to know what to do for the first few weeks. For such a large company who have all the resources to offer such things, they fall very short.

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Environnement de travail

Vendeur Boutique Christian Dior (Former Employee) - Greater London - 1 May 2022

Environnement très bien dans l’ensemble. Bonne politique.

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Slow-paced

Team Leader (Current Employee) - Thatcham, Berkshire - 27 April 2022

Very clean warehouse. Supportive management if your in the right department. Work balance is OK, with shifts alternating between early and late shifts. Slow paced when outside first week of sale and Christmas.

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Inexperienced Management

Assistant Manager (Former Employee) - Edinburgh, City of Edinburgh - 13 April 2022

Management are extremely inexperienced, have no understanding of basic employment law or colleague's basic rights, which creates a very poor and stressful working environment.

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Lovely colleagues

Sales Advisor (Former Employee) - London - 2 April 2022

Colleagues are lovely but floor managers are strict. Some of their requirements are not even mentioned in staff handbook. I love my brand manager who is always kind to me. Most of my customers were good and easy going.

Pros

lovely colleagues

Cons

phones are not allowed

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It's a good company

Test Analyst (Current Employee) - London, Greater London - 21 March 2022

My time was good at Harrods IT and I was able to learn so many new things. Once you learn the backend systems and understand the flow, then it becomes easier to understand the new changes

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Great place to work

Warehouse worker (Former Employee) - Thatcham - 20 March 2022

Clean and organized warehouse, good food and dining facilities, good people to work with, good pay. Supportive team leaders, relaxed but fast paced environment, good work culture.

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Excellent place to work

Brand Specialist (Former Employee) - Knightsbridge, Greater London - 15 March 2022

I was working in Harrods for over 2 years, great place to study and learn. Harrods hold very strong culture for all the staffs, they believe everything is possible, so they demand staffs to offer the best service to their clients and fix all the problems for their guests.

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Sales Associate - Rotisserie

good place to work but not much progression

Assistant Merchandiser (Former Employee) - London, Greater London - 14 March 2022

really enjoy my time there. relax and friendly atmosphere at work, good work-life balance and slightly above average perks compare with other retailers. It's a shame that the senior management team doesn't really appreciate our work and they are not willing to invest/ train the staff to progress further up.

Pros

ok discount when it's on sale, friendly staff

Cons

canteen is not great and a bit pricy, minimum to none progression in merch department

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Great place

Warehouse Operative (Former Employee) - Thatcham, Berkshire - 8 March 2022

Lovely team, great management, fun place to Work. Hours set but work well early shifts or late shifts 7-3 or 3-11. Alternating so is fair. Was working as part of agency but would happily return

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Relatively easy job but poor company culture and little progression.

Administrator (Former Employee) - Thatcham - 7 March 2022

It's a good temporary job (any position to be fair) and once hired, it's difficult to lose the job. It's very little rewarding and management believes salary is enough of a reward, so company culture is just poor. Unsocial hours affecting work-life balance.

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Poor management. Only for the "Beautiful" people.No structure..blame culture.

Customer Service Adviser (Former Employee) - Knightsbridge, Greater London - 27 February 2022

Dog eat Dog world.Avoid!!!!All I learnt was that the management only cared for themselves and had no interest in the welfare of their team.The place is run by kids

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very good

Commis Chef (Former Employee) - Knightsbridge, Greater London - 17 February 2022

really good place to work, fun atmosphere great break good team, amazing benefits. really makes you grow on a personal level and in your career. really good pay

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Definitely not a good place for career development

Customer Service Advisor (Former Employee) - London - 7 February 2022

Nice office facilities and job introduction training...In contrast: Low salaries. There isn’t opportunity to grow within the team or be promoted. No investment on learning and teaching leadership and management. Not sure about Harrods store but if your are going to work in the back office you will be disappointed.

Pros

Some free snacks 2 times a week. Nice people in CS team.

Cons

Some managers are toxic, high employee turnover, no perks if you are temp

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Slow paced not busy at all

Sales Assistant (Former Employee) - Lakeside Shopping Centre, Essex - 27 January 2022

Due to covid the shops are bare and customers minimal, so if its not busy, management are frustrated. People are bored no changes sometimes can cause frustration.

Pros

Good discount and trainings

Cons

Long hours, managers choose shifts whenever

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Amazing company and great place to work

Restaurant Manager (Current Employee) - London/Milton Keynes - 26 January 2022

Company values are represented everywhere, lot of independence and listening to ideas on managerial level. Lot of opportunities for development, great atmosphere.

Pros

Amazing motivated people around, feeling of belonging, lot of opportunities for development and training, company is open for ideas and listen to their people

Cons

Long approval chain is slowing down processes

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Fast paced workplace

Waitress (Current Employee) - Harrods - 24 January 2022

The environment is fast paced since harrods is such a popular place. Rich area so lots of annoying stuck up customers. If it werent for them then working in harrods is nice.

Pros

Good pay and area

Cons

The customers

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A great place to work, if you actually want to work...

Warehouse Operative (Former Employee) - Thatcham, Berkshire - 24 January 2022

The cleanest warehouse in the area. Shift work, but in this day and age this is unavoidable.The work is varied but not to hard, at times with any retail it is fast paced and busy, however these are not sustained periods and make the days go quickly.My only negative would be the differing expectations working in different areas. In some departments standards seems higher.