Harrods Ltd. Employee Reviews for Sales Associate
Sales Associate46 reviews
United Kingdom46 reviews
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If your manager is good, then it will be your dream job. Sky is the limit. Every day is amazing.But good luck if your manager is like mine was.My management team changed halfway through my employment, and it was a nightmare. New managers operate as a tight clique with 'mean girls' attitude. And if you work really hard and hope that they will like you and appreciate you, you're wrong. They will actually feel threatened by you and will do everything that's in their power to get you out of there.Sales assistants entertain themselves with gossip on shop floor and if you don't want to participate in it you will feel like an outsider. Managers love to gossip too and I have seen multiple times managers and sales assistants gossiping about everyone.Also clear favouritism is exhausting. If you are managers favourite person you can slack as much as you like, have the worst KPIs and take 50min long tea breaks, break dress code and do impromptu shopping sprees in the middle of the day, everything will be forgiven for a piece of juicy gossip.
Staff discount, location, really fascinating customers, lovely staff area
Management is toxic, zero appreciation for your work
The workplace was very fun, other staff are friendly and you make good friends, the typical day can either be very slow, boring and drags due to slow footfall or it can be very busy and you have to be running around due to fast footfall. The management in Harrods consists of people that all started off as sales associates, they are quite frankly very unprofessional and biased in most departments, and you also get a few staff that think they are above all other staff and try to treat you with absolute disrespect.
12k+ employees during Xmas was killer. Up to 30 mins of your lunch you will spend on getting/warming up your food. You have better chances to win a Nation Lottery rather than to get your own locker. Management structure is so complicated that even managers themselves didn't know what they are responsible for. On the other hand if you are 18-20 years old, single, buzzy person then run to Harrods to get a job. You will find tons of friends and will meet celebrities in person.
If you are passionate about retail and willing to work really really hard. If you get on well with management teams, if not its really hard work. If you are happy to being doing other people's work including your own. Harrods honestly is a wonderful company with great oppurtunities to grow. Unfortunately management teams are out of touch. Their expectations are unrealistic and they spend absolutely no time actually doing the work but are ready to criticise and say how it should be done. Even if you're willing to work through all of that if your face doesn't fit its a job with no opportunity to grow, your ideas taken from you and your hard work unrecognised.
Great oppurtunies to learn about retail
You will have no guidance or help its all on you
Working at Harrods enabled me to learn how to manage a high clientele whilst working under pressure. I initially joined as a sales assistant for the generic floor, being Christmas season, I dealt with many customers. I was then promoted to work under Stuart Weitzman where the focus on quality was slightly higher. Here, I was responsible for maintaining the display quality, customer interactions as well as opening and closing the till.
Working in Harrods was extremely interesting you never knew what you were going to see when you came to work. It opened you eyes to cultures and how they operate. Hardest part of the job was the demand and the language barrier at times, however most enjoyable was having conversations with different people from all over the world about their experience in London.
Great place to work. management needs to improve their team-building skills. Great training programme and opportunity to become permanent from temporary. Fast-paced during sales period
Nov 2017 – Dec 2017 Harrods – Knightsbridge, London Sales Associate Exceeding expectations by going the extra mile for each and every customer. Having thorough knowledge of all inventory, enabling me to provide the best customer services. Working within a team to emit an excellent experience to all customers and to assure the safety of customers at all times. Providing support during various queries as well as addressing and tackling disputes effectively. Handling the distribution of all products ensuring they are in their correct locations at all times. Swiftly gaining knowledge on another area or amenity in store.
Harrods being one of the most busiest stores in London, there is never a dull day. You get the chance to meet new people each day, from a regular customer, tourist to employees. The hardest would probably be keeping up with the task enforce upon so be ready for the busiest days of your working life and thats coming from a regular sales associate.