Hastings Direct
3.5 out of 5 stars.
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Hastings Direct Careers and Employment

About the company

  • CEO
    Toby van der Meer
  • Founded
    1997
  • Company size
    1001 to 5,000
  • Revenue
    £100m to £500m
  • Industry
    Insurance
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Jobs

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Full-time
Senior Front-End React Developer

Bexhill

2 hours ago

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Full-time
Retention Customer Representative

Home Based

£18,525 a year

8 hours ago

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Full-time
Senior iOS Digital Developer

Bexhill

8 hours ago

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Full-time
Senior Android Digital Developer

Bexhill

8 hours ago

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Full-time
Financial Accountant

Bexhill

1 day ago

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Full-time
Digital Analytics Implementation Manager

London

1 day ago

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Full-time
Digital Analytics Manager

London

1 day ago

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Full-time
Third Party Claims Representatives - Capture

Home Based

£23,304 a year

3 days ago

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Full-time
Third Party Intervention Team Leader

Home Based

4 days ago

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Full-time
Claims Fraud Senior Negotiator

Bexhill

6 days ago

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Full-time
Junior Data Scientist

Bexhill

13 days ago

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Full-time
Copy and Content Manager

Bexhill

12 days ago

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Full-time
Change and Continuous Improvement Analyst (Claims)

Bexhill

7 days ago

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Full-time
Senior Customer Engagement Manager

London

12 days ago

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Full-time
Commercial Performance Manager

Home Based

7 days ago

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Full-time
Data Scientist

Bexhill

13 days ago

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Full-time
Senior Data Scientist

London

13 days ago

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Full-time
Claims Fraud Team Leader

Bexhill

14 days ago

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Full-time
Business Analyst

Bexhill

19 days ago

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Full-time
Test Lead

Bexhill

14 days ago

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There are 44 jobs at Hastings Direct
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Customer Service

7 jobs

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Salaries

Salary estimated from 704 employees, users, and past and present job advertisements on Indeed.

Customer Service

Customer Representative
£18,633 per year
Customer Service Representative
£19,796 per year
Retention Representative
£18,676 per year

Insurance

Claims Advisor
£19,720 per year
Claims Representative
£23,202 per year
Claims Processor
£20,918 per year
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Rating overview

Rating is calculated based on 264 reviews and is evolving.

3.2820174.0220183.1320193.3820202.862021

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Work-life balance

Reviews

Commercial Manager in Home Based
on 2 November 2020
Clearly cares about its staff at all levels
There was a quick and painless interview & on-boarding process. I was kept informed at all times and genuinely felt like a member of staff quite quickly.My new colleagues have all been very supportive so far.All in all, considering we are in the middle of a pandemic, the onboarding process has to be one of the slickest ever.
Customer Service Advisor (Full-time) in Collington
on 28 February 2021
Target driven
This is target driven and sales run . Do not look at it any other way or written in any other description.It is a competitive sales environment where if you do not sell you will get pushed out.Teams battle one another with managers using nights out, rewards and individual gifts to those that hit the highest figures. Staff will take follow ups, leads, call backs and other effort you have done for personal gain.If you want a high paced competitive environment you will gain an eye opening experience.Calls are monitored by compliance and if errors occur then salary is deducted with hundreds of potential pounds of a salary taken days before being paid!
Customer Representative in Leicester
on 28 February 2021
Relaxed working atmosphere
I really enjoyed working at Hastings Direct, the hours I worked were really flexible I was able to work around my daughter, being a single parent this was really important to me, and Hastings were very helpful and helped me achieve work life balance.
Customer Representative in Leicester, Leicestershire
on 19 February 2021
Avoid!
Worst place to work, become worse during the pandemic, expect so much from you yet receive nothing but bad feedback no matter how hard you try. Management doesn't care bothered about themselves and their friends. Senior management won't care if you make a complaint about staff. treated unfairly especially after taking time off and then told it's your own fault for not keeping up instantly. made to feel you are replaceable at all times, mistakes are seen as errors made on purpose and always indirectly or even directly told at times you're on your way to being fired. They don't care about their customers at all, no empathy what so ever you do feel sorry for customers and there's nothing you can do . job is not worth the money or your sanity. was good 2-3 years ago, now it's depressing and a place that will make you feel so worthless everyday. Yes most people will say they will do anything for a job in a pandemic and that's understandable but trust me you will feel so down and want to leave within weeks. I know so many people that will back me on this. Oh and 4cs it's just a front they will do the charity (community) but customers and colleagues arent cared for at all.
Customer Representative in London, Greater London
on 7 February 2021
Disgraceful company to work for.
This company has been nothing but vile to me. The managers are all fake, and definitely have their favourites. All they see when they look at you is another number, they have no care or compassion for you; if youre going through a rough time, its not their problem. Mental health is something looked down on here. A friend had some time off whilst in hospital for their mental health, and they were told if they did not resign then they would be fired. If they did resign they would be given a 'really good reference'. What sort of company treats their employees like this? After having a week off due to COVID-19, I was called in for a disciplinary even though my time off was authorised. Shocking place to work for. DO NOT WORK FOR HASTINGS DIRECT.
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Questions and answers

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Interview insights

Insights from 99 Indeed users who have interviewed with Hastings Direct within the last 5 years.

Average experience
Interview is average
Process takes about a week
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  1. Hastings Direct