Hastings Direct
3.5 out of 5 stars.
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Hastings Direct Careers and Employment

About the company

  • CEO
    Toby van der Meer
  • Founded
    1997
  • Company size
    1001 to 5,000
  • Revenue
    £100m to £500m
  • Industry
    Insurance
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Jobs

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Information Design & Documentation

10 jobs

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Salaries

Salary estimated from 786 employees, users, and past and present job advertisements on Indeed.

Popular roles

Customer Representative
£19,170 per year
Retention Representative
£19,388 per year
Customer Service Representative
£19,703 per year
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Rating overview

Rating is calculated based on 269 reviews and is evolving.

3.2820174.0220183.1320193.3820203.172021

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Work-life balance

Reviews

Commercial Executive in Leicester, Leicestershire
on 9 April 2021
Productive & Progression
A typical day at work - This can vary within the role but there is definitely a lot of variety within my role to keep me busy and every day is different with the tasks to work.What you learned - Anything is possible when you put your mind to it.Management - I've had a few roles within Hastings and one key thing with management, is that they will help you succeed and progress if they can see you are putting the effort and time in.Workplace culture - The culture is great, there is a diverse culture at Hastings.The most enjoyable part of the job - The variety of work to do on my day to day basis and also the flexibility of WFH.
Financial Accountant in Bexhill, East Sussex
on 12 April 2021
Welcoming Team
I've only been at Hastings Direct for a week but already feel well settled. Everyone has been really friendly and I'm looking forward to working with the team.
Customer Representative in Bexhill
on 31 March 2021
Can be stressful
I joined in the renewals department, interview was fine, initially training was good, but once you went into the office, there was a very big lack of training and support. The recruitment process and initially training painted an unrealistic picture of what the job would actually be like. The job is pressured and stressful, they constantly monitor you and there are a lot of targets and stats to meet, and unfortunately they name and shame you if you’re not hitting the targets. Hard to build any relationships with colleagues as you are literally on the phone all the time. If you want to go for a job here, you have to be very resilient and very assertive as giving the customer the “hard sell” will be required of you. I wouldn’t recommend working here.
Fraud Investigator in Bexhill
on 4 March 2021
Fraud investigator
Horrible job, no humanity is aloud and you have to just follow a script. As for advancement, I asked and asked even spoke to a member of the highest bosses, yet still nothing, even after I was told I would be a good candidate to progress.
Customer Representative in Leicester, Leicestershire
on 2 March 2021
Brilliant
I have never felt more welcomed and encouraged in the workplace. The management are always pushing you to be the best you can be, with multiple, clear paths of career progression available. Applying for a role within Hastings Direct was the best decision i have made.
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Questions and answers

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Interview insights

Insights from 111 Indeed users who have interviewed with Hastings Direct within the last 5 years.

Average experience
Interview is average
Process takes about a week
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  1. Hastings Direct