Hastings Direct
Happiness score is 48 out of 100
3.4 out of 5 stars.
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Hastings Direct Careers and Employment

Work happiness

Scores based on about 38 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are achieving most of their goals at work?
Do people feel that they are paid fairly for their work?

About the company

  • CEO
    Toby van der Meer
    approve of Toby van der Meer's performance
  • Founded
  • Company size
    1,001 to 5,000
  • Revenue
    £75m to £365m (GBP)
  • Industry
  • Link
    Hastings Direct website
Learn more


Browse jobs by category

Customer Service

14 jobs


Salary estimated from 1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 312 reviews and is evolving.



Sales Consultant in Ringwood, Hampshire
on 15 April 2022
good place fun, fact paced.Equipment and computers somewhat oldOffice could have done with redecorating.Benefits, office, community, networks, resources
Customer Retentions Advisor in Bexhill, East Sussex
on 27 April 2022
Like being back at school. Treated like little Kids.
The job is easy enough to hit and exceed targets but it's the constant monitoring of what you are doing that is the killer here. 7 minutes a day for comfort breaks. Only 50 seconds allowed to take a breather between calls. If you're longer or if you go offline for a bit without even realising then the floor walkers are on you straight away asking what you are doing.It really is like being a naughty teenager in a classroom and it needs to stop because otherwise they will continue to have a high turnaround of staff.It's all fine whilst training as you don't have to comply to the time restrictions but as soon as you finish the training that is when you see the real job and how stressful it is to be watched constantly.Really think long and hard before working here
Software Test Analyst in Bexhill-on-Sea, East Sussex
on 13 April 2022
Interview process and onboarding
The whole process was simplified from the application stage through to the onboarding with Your Hub. The interviewers were friendly, they gave an enabling environment during the interview for you to express and showcase your skills and experience. This shows me how collaborative and supportive the management and colleagues would be.
Customer Representative in Leicester
on 9 April 2022
Disgraceful disability attitude
As a current employee, their attitude to employees with disability's is disgraceful (my experience), having one myself, they've taken no reasonable adjustments in the workplace, despite several requests. It's all about the business, the Team Leaders all join hands, it's a 2 tier system.I am treated exactly the same as non-disabled employees, even though my disability affects every aspect of my daily life.
Customer Service Advisor in Leicester, Leicestershire
on 6 April 2022
Good place to work
Good place to work only downside is that they don’t provide parking or reimbursement for parking. Job itself is not bad and can’t complain about the difficulty of the job.

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Questions and answers

People have asked 59 questions about working at Hastings Direct. See the answers, explore popular topics and discover unique insights from Hastings Direct employees.

See questions about:

  • Interviews
  • Working Hours
  • Hiring Process
  • Benefits
  • Salaries
  • Working Culture
  • Dress Code
  • Part Time Jobs
  • Shifts
  • Work from Home
  • Job Opportunities
  • Hiring Age
  • Background Check
  • Promotion
  • Working Environment

Interview insights

Insights from 219 Indeed users who have interviewed with Hastings Direct within the last 5 years.

Average experience
Interview is average
Process takes about a week

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