Hastings Direct
3.5 out of 5 stars.
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About Hastings Direct

News & Updates

11 March 2021
Virtual Job Fair: Join us online on 31st March to hear about #lifeatHD and the Customer Representative roles available in our Retention and Customer Service teams, including our Customer Representative Apprenticeship and a number of work-from-home opportunities. Follow us on Facebook @hastingsdirectcareers for all the latest info! #HastingsDirect #recruiting #jobfair #workfromhome #retentionroles #customerserviceroles #claimsroles

Customer Services

We’re the face of Hastings Direct, making sure our customers receive a professional, accurate and high-quality service so they come back to us year after year. It’s about protecting our customers by being fair and trustworthy, and following industry standards and regulations. Our sites in Bexhill-on-Sea and Leicester are fast-paced, dynamic and constantly evolving to keep pace with customer needs. So, we give our people in-depth training and support to ensure they’re up to speed with every change. We look for passionate and customer-focused team players who are great with people. Join us and you’ll be taking large numbers of calls, so you need to be resilient and adaptable to deal with any customer need. You’ll also discover a really social atmosphere at our sites, where friendly, supportive colleagues are always ready to help each other out.

IT, Digital and Change

As Hastings Direct continues to grow and evolve to meet market needs, our information technology team is in the driving seat, creating a digital organisation. With the introduction of apps, self-service options for customers and the new Guidewire platform, it’s an exciting time to join our team. We’re a proactive, strategic, business-facing IT team that keeps up-to-date with market changes to develop solutions that improve customer experience, security, resilience and cost control. With a focus on customer needs, we work with a range of advanced tools and processes that support an agile culture, as well as complex systems and cutting-edge technologies. In fact, we aim to be the leading UK insurance brand for simplicity through digital. To achieve this, we need strong communicators and team players who can work collaboratively and are always keen to learn. Bring us this and we’ll give you access to both in-house and external training to build your skills and knowledge.

Digital Marketing

In Digital Marketing we’re passionate about the customer experience and look after everything that connects us to our customers, from intuitive and compelling digital tools and journeys, to our tone of voice in every customer touchpoint. As Hastings Direct becomes an increasingly digitised business, our teams are at the heart of it all. We drive the change and ensure a high quality experience that makes a real difference for our customers. We’re involved in a wide range of interesting and challenging projects, from developing new TV adverts, to creating digital capabilities on our website and a enhancing our market-leading app. This means we’re always on the lookout for people with a variety of creative and commercial skills. Join us and you’ll play a vital role in enabling Hastings Direct to grow. By helping to improve how our customers view and experience Hastings Direct, you’ll not only add value to the business, but you’ll have plenty of opportunities to develop your skills and build a rewarding and enjoyable career.

Life at Hastings Direct

What is life like at Hastings Direct? Hear directly from a number of our colleagues across our offices.

Our values

It’s our attitude and the way we run our business that makes a difference. All of our actions and decisions are based on our colleagues, customers, company and community – in short the 4Cs. Getting it right for our colleagues is always our first step. Achieve that and well, you probably know the rest – happy customers and a successful company that's an active member of the community. It’s often said that behaviour breeds behaviour and that’s why our values, is core to what we do.

Rewards & Benefits

When you join us, you’ll be making a real contribution to our success. And we believe you deserve to share in that success, so we’ve developed an attractive, competitive and flexible salary and benefits package that recognises and rewards your part in our growth. View our rewards here > www.hastingsdirectcareers.com/what-we-offer/a-supportive-business

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Company Details


Conquest House, 32 Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW


£100m to £500m


1,001 to 5,000