Hatfields Employee Reviews

Great place to work, just extremely tiring and alot of pressure on staff to hit targets with no to little resources or staff. Management don't always listen to staff.

Pros

Good pay.

Cons

Long hours, little benefits, no communication.

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Toxic work place environment

Vehicle Valeter (Current Employee) - Shrewsbury - 23 August 2023

Worked as detailer. Management have no interest in improving your workplace also speak down to everyone who is not making them money ie technicians, valeters, body shop workers. Awful workplace environment would not recommend at all

Pros

Okay pay

Cons

Management. Workplace conditions. Long hours. Very short lunch break

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Insights into Hatfields

Based on 14 survey responses

Areas for improvement

Support from manager
Energising work tasks
Inclusive work environment

Not the best

Workshop Controller (Former Employee) - Liverpool - 15 April 2023

Joined at a time of transition. Management wanted to continue the same path, a path that had them bottom of all KPI's. Teamed up with a manager I knew professionally and began to turn the place around slowly, but because it wasn't 'their' way or 'fast enough' it quickly became toxic. Meetings became personal attacks and everyone was a target.

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Unfair ethics and bad management

Sales (Former Employee) - Shrewsbury, Shropshire - 30 January 2023

Bad management and unmotivated staff make this an awful place to work. Don't do it, find another job. There is a reason, why they are constantly hiring.

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Great place to work.

Sales Manager (Former Employee) - Pickering - 2 November 2022

Great family run business. Genuine caring team of people. Lots of nice annual extras for example hamper at Christmas and your birthday off work. Great brands to work with.

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Awful

Service Advisor (Former Employee) - Kingston upon Hull - 10 October 2022

Low wage, too many hours, lied to by higher ups. Not supported. Poor organisation. Next to no help when things aren’t great (which is all the time…..)

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Be Warned

Aftersales Manager (Former Employee) - Liverpool - 8 September 2022

I've never walked out of a job until working for Hatfield's, after having 15 years in a steady successful role moving here was a massive mistake, an appalling culture nurtured by the owners/directors & higher management, like working for a loan shark, only interested in money, seemed to hate the staff, no opportunity to develop a healthy culture as that slows the money down, the saying was, they will be happy when staff are crawling out of the door each night sick from work, absolutely unreal, and the products are exceptionally unreliable which adds to the staff stress and anxieties, more important to get a healthy culture but blocked at every turn

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Nice place and decent people, varied jobs and I got on with most

Driver (Former Employee) - Sheffield - 21 June 2022

Overall enjoyed my time there just a low wage which forced me elsewhere. Genuinely miss being on the road delivering cars to customers but on the downside could be longer hours than normal.

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Fantastic

Sales Executive (Former Employee) - Wakefield - 9 February 2021

I worked for Hatfield’s Jaguar in Wakefield as a sales executive. The commission scheme is incredible. They pay better than anyone else in the motor trade. Totally possible to earn £70k a year here. There are guys at Land Rover dealers within group pulling in £100k. Company cars are run on ecos so you dont pay company car tax, my E-Pace was £170pm. 1 in 3 weekends off and then one day off in the week. The most well put together and well run business I have ever been in. Everything ran like clockwork. This is the highest performing dealership in the UK and for a reason. You are expected to perform at all times and often the pressure can be quite high but it is worth it. Hugely focused on high standards and customer service, the preparation team do an incredible job of the used cars. Once you sell a car, you put all the details on a google sheets ‘delivery sheet.’ You then can trust the car will be absolutely perfect on the day of handover and don’t need to chase. Everyone here is at the top of their game and does an amazing job. Do not hesitate to work here.

Pros

Everything

Cons

Typical motor trade cons, nothing related to the dealership.

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Liars money grabbing robber's

Valeter/Driver (Former Employee) - Sheffield, South Yorkshire - 17 March 2020

The management will do anything in their power to keep there money high if that means taking stuff away from the least paid, they degrade the under paid over worked hearts of the business to line there own pockets. Not just the staff get robbed speaking from experience they purposely steal from the customers telling them that the car is not ready so they can charge an extra hour labour. Discussing

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Jobs at Hatfields

Technician L2 /Level 3

Liverpool

7 days ago

Warranty Administrator

Easy going if you can do the job.but lot as changed since I worked there.

Car Sprayer (Former Employee) - Kingston upon Hull - 25 February 2020

Most people good to work with.targets to be met.enjoyed working there most of time. Retired early but would recommend anyone to work for them if capable of doing the job and able to take a bit of pressure meeting targets.

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Great Place to work

Used Car Sales Manager (Former Employee) - Sheffield, South Yorkshire - 17 February 2020

This company still has the family feel. you are known by name, not just in passing. The pressure is there, where isn't it? But it is worth it. Part of a great team.

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On Edge

Advisor (Former Employee) - Hull, East Riding of Yorkshire - 13 February 2020

A culture of favourites and people they don't care about. 'Family run business' certainly doesn't mean they treat you like family. High turnover of staff so never a settled environment.

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not a good place to work

technition (Current Employee) - Wakefield, West Yorkshire - 28 November 2019

pressure to sell from service manager no structure from management with directors over riding operations in the dealership give this one a miss your life will be better for it

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Toxic

Service Advisor (Former Employee) - Liverpool, Merseyside - 12 October 2019

Absolutely awful retention of staff, management are bullies and do not care about their staff or customers, embarrassed to have worked for them at all (I was begging for my old job back within a week of working there). All staff are at each others throats. Toxic environment, full of narcissists.

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New skills and opportunities

Receptionist (Current Employee) - North Yorkshire - 21 July 2019

It allows me to develop new skills, and has let me grow in confidence working individually.

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Awful

Driver/Valeter (Former Employee) - Hull, East Riding of Yorkshire - 16 March 2019

Hatfields Jaguar has to be the worst place I have ever worked. The management are absolutely awful, you're a number and nothing more. I would recommend you avoid this place.

Pros

None

Cons

Management

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professional

Customer Service Advisor (Current Employee) - Kingston upon Hull - 19 April 2017

treated with respect the staff make you feel wanted and respected its hard work but you get a sense of satisfaction , also the customers smile means a lot

Pros

good working enviroment

Cons

long hours

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poor company

Diagnostic Technician (Former Employee) - Liverpool, Merseyside - 7 April 2017

would not work for this company again, management is bad and the workforce are at each others throats, too busy for the amount of technicians, although good at training

Pros

none

Cons

everything

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good starter and good experience

Apprentice Parts Advisor (Current Employee) - Hessle, East Riding of Yorkshire - 6 March 2017

The job and company its self is excellent its just not right for me. It is hands on which I enjoy, I check stock I server customers and technicians. I answer phones and use lots of different technology and do a variety of things. unfortunately it is abit of a travel.