HCRG Care Group Employee Reviews

Not what is it was , need to listen toPeople more than just play lip service. Needs to be less clicks makes people feel uncomfortable and unable to have trust in management

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Management

School Nurse (Former Employee) - Bath, Somerset - 24 November 2023

Enjoyed my role until the employment of a certain manager that made it clear if your face did not fit she would make life difficult. Worse couple of years of my working life.

Pros

Job role

Cons

Management

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Jobs at HCRG Care Group

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Health Care Assistant Apprentice

Health Care Assistant

Burscough

8 days ago

Rapid Response Support Worker

Gravesend

8 days ago

Expense Administrator

Runcorn

9 days ago

Good career development

Staff Nurse (Former Employee) - Lancashire - 30 October 2023

Excellent career development and support. Good supportive team and manager within our team who was extremely helpful and advocated for us as a team. Good work life balance.

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Supportive workplace

Health Care Assistant (Former Employee) - Bath, Somerset - 11 October 2023

A very supportive place to work Lovely colleagues, training was very interesting and thoroughManagement was very approachable and supportiveEnjoyed my time there

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Official response from HCRG Care Group

16 October 2023

Thank you for the positive feedback. We are happy you had that experience and that you enjoyed your time with as part of our team.

Appalling and disgusting

Administrator (Current Employee) - Gravesend - 7 October 2023

What is the best part of working at the company?Nothing management does not careWhat is the most stressful part about working at the company?Watching selfish manager get praise for others hard workWhat is the work environment and culture like at the company?Toxic don’t work here they only care about themselves.What is a typical day like for you at the company?Overloaded with work and no one cares

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Insights into HCRG Care Group

Based on 26 survey responses

What people like

Support from manager
Supportive environment
Feeling of personal appreciation

Areas for improvement

Sense of belonging
General feeling of work happiness
Overall satisfaction

Middle and Senior Management useless

Community Nurse (Current Employee) - West Lancashire District, Lancashire - 1 October 2023

Decent mangers jump ship as soon as they realise the lack of support from senior management to those 'on the ground' Staff leaving at all levels for many reasons and can't be replaced because word is going beyond the company about them. Creating ever decreasing circle of overloaded workloads, and poor workload management. Promises not kept about honouring AfC T&Cs

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Don't bother!

Health Care Support Worker (Current Employee) - United Kingdom - 24 August 2023

The agency workers are amazing to work with and you learn a lot from them, more than the permanent staff. I was warned about how bad the company was to work for and how difficult it was to progress in the company on my first night shift, 2weeks into starting. Really wish I had listened to the person. IT consists now of 3 people as layed off the other 12, so you can imagine the waiting times to get help with e learning etc. 2 months and still waiting for my query to be sorted out, and sent evidence so could get my certificate. No one seems to know anything and just passes you round an round in circles, so frustrating! Your sent 40miles away with one client then 17miles with another client, when you have clients near by where you live. The rota's are done by someone who makes a complete mess of it, and puts you on a night shift the night before your annual leave, so you loose 7hrs which you don't get back. You work 4 nights, then one off to then work 3 nights, then one off, work a day, have 2 off to then do it all again and work every weekend near enough. No work life balance, especially when you have to study too. No support, and they hold you back from trying to progress even though it's something you are meant to do in the first 3 months. Very patronising, rude management who speak down to you like dirt just because you aren't a level 6/7. Your mental health will go through the roof working here. No wonder staff leave so quickly here, and the funny thing is that HCRG are aware of this and still haven't tried to improve it.

Pros

Money back on fuel, discount but the best part the client.

Cons

Staff, no work life balance.

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Official response from HCRG Care Group

16 October 2023

Hello, I’m sorry that you've had that experience. We take these issues really seriously. Can you drop us an email with the details – ask.hr@hcrgcaregroup.com – so we can look into what happened, please?

Great work

Pharmacy Technician (Current Employee) - Norfolk - 14 August 2023

Great place to work, productive and fun. paid well through AFC terms and conditions. management approachable, staff nurses very friendly. Learnt a lot about the service users and IDTS and alcohol detox

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Official response from HCRG Care Group

16 October 2023

Thank you for the positive feedback. We are happy you are enjoying your time with as part of our team.

Awful

Hospital domestic (Current Employee) - Bath - 6 August 2023

Absolutley horrific place to work, no managers o site,when they are nothing ever gets sorted ,if you want to speak to them confidentially then within the hour the whole workforce know your business, money is poor for wot they expect you to do ,no one is overly friendly ,if you don't fit in then game over you'll never be accepted!!! Whole time I've been there I've been stressed ,worst thing I ever done ,

Pros

No probs at all

Cons

Everything

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Official response from HCRG Care Group

16 October 2023

We’re sorry to hear your experience. We take these issues really seriously. Can you drop us an email with the details – ask.hr@hcrgcaregroup.com – so we can look into what happened, please?

Supportive

Health Visitor (Current Employee) - Wiltshire - 19 July 2023

Supportive of progression and supplementing role with courses. Chief exec supportive during the changes with pay rise however the company have decided to not give us the non consolidated payment from their funds like other companies are.

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Official response from HCRG Care Group

16 October 2023

Thank you for taking the time to share your experience. All feedback we receive is used to improve the experience of our colleagues, so we appreciate your honesty. We wish you the best of luck in the future.

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Great team

Therapist (Former Employee) - Wiltshire - 6 July 2023

Enjoyed working here. Team was very supportive and positive culture. The constant cuts in service were challenging and difficulties with recruitment compounded this.

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Official response from HCRG Care Group

16 October 2023

Hello, thank you for the positive feedback. We are happy you had that experience and that you enjoyed your time with us as part of our team.

Poor management

Care Worker (Current Employee) - Kent - 19 May 2023

Management do not value staff and worry more for how they look on how they are performing to the public.

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Official response from HCRG Care Group

16 October 2023

Hello, thank you for taking the time to share your experience. All feedback we receive is used to improve the experience of our colleagues. If you would like to provide us with further insight into your experience, then please feel free to drop us an email at ask.hr@hcrgcaregroup.com.

Productive and supportive

Family Wellbeing Nurse (Current Employee) - Colchester, Essex - 18 April 2023

I had a few managers and everysingle one of them had the time to listen and support me in difficult times in both personal and workload. I felt in touch with the wider company and kept up todayI feel connected with my colleagues and are always kept up to date with the company. A great effort is made to get to know colleagues out of work. The work load is manageable and I can always rely on managers if the workload is too much and change is available.

Pros

Work/Life Balance and Training opportunities

Cons

Progression is limited

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Official response from HCRG Care Group

25 April 2023

Hello, thank you for the positive feedback and for sharing it publicly too. It sounds like you’re really enjoying your time here, and we’re so glad to have you as part of the team!

Really enjoyed working here

IT (Former Employee) - Runcorn - 6 April 2023

Really enjoyed working here, my manager and senior manager were great to work with. Although there were short deadlines and at times chaotic as in any health care service. The environment was a relaxed environment. Working from home was easy, very accommodating to parent needs as the hours were flexible. Only left as salary progression, bonuses and increases were very low.

Pros

Flexibility, Relaxed atmosphere, great support from managers

Cons

Progression and salary increases were low.

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Official response from HCRG Care Group

25 April 2023

Hello, thank you for the positive feedback and for sharing it publicly too. With roles across the country, we offer a range of terms and conditions, pay and benefits depending on the service and the role – and line managers are empowered to regularly review pay for colleagues not on national frameworks like Agenda for Change. Sorry we couldn’t make it work, and best wishes for the future.

Cliquey and insidious undercurrent of ostracisation to new staff from long serving staff.

Registered General Nurse (Former Employee) - South West - 11 March 2023

Management tried their best to support new staff and forward thinking ideas. it was not embraced by many employees who had been there years. Amazing health care assistants and OT and Physio teams and Drs.

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Official response from HCRG Care Group

21 March 2023

Hello, I’m sorry that you had that experience and didn't enjoy your time with us.Every team across the organization is empowered to come up with solutions and work in the best way for their service users, but I’m sorry to hear it doesn’t sound like it was working in your team.If you would like to provide us with further insight into your experience, then please feel free to drop us an email at ask.hr@hcrgcaregroup.com.

terrible employer

Nurse Assessor (Current Employee) - West Lancashire District, Lancashire - 10 March 2023

As a qualified nurse I would not recommend this company as an employer to anybody. In my experience they did not care about my health and well being or give me the respect I deserved. I cannot elaborate on this without giving too much information.

Pros

None

Cons

They do not look after their employee's

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Official response from HCRG Care Group

21 March 2023

Hello, I’m sorry that you had that experience.We take these issues really seriously. Can you drop us an email with the details – ask.hr@hcrgcaregroup.com – so we can look into what happened, please?

Friendly, caring and fun to work

Band 6 MSK Physiotherapist (Current Employee) - Luton - 20 February 2023

HCRG CARE GROUP is a place for everyone who cares to think, and do things to help both service users, and colleagues. Provides a perfect environment for work-life balance. Supports training, and mentoring for career growth and development. It is the ideal place for you!

Pros

Free coffee, Rewardhub etc

Cons

Diligence

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Official response from HCRG Care Group

28 February 2023

Hello, thanks for sharing the positive feedback. It sounds like you’re really enjoying your time here, and we’re so glad to have you as part of the team!

Great

Payroll Assistant (Current Employee) - Runcorn, Cheshire - 7 November 2022

Work on corporate side really enjoying it so far, company feels very aligned with core values and frequently interacting and familiar faces of executives

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Official response from HCRG Care Group

13 December 2022

Hello, thanks for the positive feedback and for sharing it publicly too. It sounds like you’re really enjoying your time here, and we’re so glad to have you as part of the team!

Stressful, management to interested in profits

Health Care Assistant (HCA) (Current Employee) - Kent - 28 October 2022

Lack of staff runs on agency staff. No career advancement, lack of funding for training and equipment. Poor housekeeping due to lack of provision for basic essentials not being funded.

Pros

People

Cons

Funding not available

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Official response from HCRG Care Group

13 December 2022

Hello, I’m really disappointed to hear about your experience. As an organization, we’re committed to developing people from within and offering progression. While sometimes that might not be within the same team (we can’t always, as much as we might like to, create new roles), we’ll support you to progress and move on – with education (from our outstanding rated L&D department) or opportunities. In fact, almost all of our leadership team joined us in other roles and have progressed through the organization. If you want to talk about progression opportunities from your current role, drop us an email – ask.hr@hcrgcaregroup.com.

I skip to work every day

Lead Nurse (Current Employee) - Essex - 16 October 2022

I’ve worked for the company for 2 years I am very happy in my role I work in an inclusive friendly team I have a voice and am heard I’m actively encouraged to think of new ways of working and implement those There is a lot of support and supervision , peer review 1:1s We have a great rewards club to help you save money ie vouchers and WagestreamWe have pension advice 1:1 to get the most out of our pensionsThere is always laughter where I work The companies values are demonstrated every day we care we think we do Team work is a priority and the communication from the company executives is informative and encouraging and we have frequent “drop in visits” from the executives so we can get to know the faces of who is supporting us from a higher level The company is progressive and actively encourages you to professionally develop I love working here

Pros

Rewards scheme, Team work, having a voice, friendly, professional development, supported

Cons

Not always enough admin

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Official response from HCRG Care Group

13 December 2022

Hello, thanks for the positive feedback and for sharing it publicly too. It sounds like you’re really enjoying your time here, and we’re so glad to have you as part of the team!

Not Great

Administrator (Current Employee) - Grimsby - 11 September 2022

Unfortunately you're NOT paid the same as your NHS colleagues. Same job for much less money. Overbooked clinics. No appointments for 2/3 weeks. Stressed patients and staff. Senior management did not want to hear about it.

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Official response from HCRG Care Group

13 December 2022

Hello, we’re sorry to hear you didn’t enjoy your time with us.With roles across the country, we offer a range of terms and conditions, pay and benefits depending on the service and the role – and line managers are empowered to regularly review pay for colleagues not on national frameworks like Agenda for Change. Sorry we couldn’t make it work, and best wishes for the future.