Healthcare Direct Employee Reviews
United Kingdom19 reviews
Found 19 reviews matching the searchSee all 21 reviews
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I like the agency, the staff are very nice and helpful and I'm still working for them. The one major drawback is that they hire a lot of people, so there aren't many shifts available. There were weeks when I wasn't offered any shifts, it's really hard when you have bills to pay. Also, at first they promised to give me shifts near where I live, but that didn't happen and I had to travel for more than 40 minutes on bus to go to work.
Good pay and nice staff
Not enough work and very far
I worked for healthcare direct for under six months and they were fantastic in developing my skills in the health care sector; they were supportive, understanding and honest. The pay was good and we could choose when we got to work.
Great management, good pay, lots of variety
I work for 3 agencies and this is the worst by far. The communication is very poor and often abrupt. Little amount of work available and unorganised. I calculated my holiday pay which was approximately£200 I completely forgot about requesting it at end of year their response was too late you have lost it. No little reminder to staff to request holiday pay before end of tax year over all disgusting.
Withholding holiday pay. Abrupt communication
Management is amazing at the Ashford office. The guys there are very supportive and caring. You can work as much or as little as you like. It’s a great way to get into care and support work as you choose which homes you want to go to. The pay is very good considering it is care work. You get more money working weekend and bank holidays and receive a good sleep rate too. Overall my experience with Healthcare Direct to date has been flawless. I’d highly recommend working for them.
Sometimes travel further then you like.
I was poorly one day and needed to do a 6 hour shift I called in to my manager lace naggie to explain I couldn’t make it and I got told by her college Emily that i could just take paracetamol and get on with it. And I think personally that was a unprofessional approach and extremely rude . So I handed my uniform in. But everyone has their own opinion.
My time with Health Care Direct has been fantastic! They are so accomodating and really take into consideration your preferences and availability. They are so encouraging and a lovely group of people! I have learnt so much in a short time and look forward to learning more and gaining more experience.
Some weeks can be really busy yet other weeks can be quiet
Lovely company to work with. I’ve had a chance to work alongside a wide variety of disabilities and illnesses I never thought I ever would even with 10 years of care under my belt. Management are polite ,caring and very supportive. Good way of building holiday pay and very easy way of asking for it.
Work around your avaliabilty, someone always on call to contact
Job can be cancelled within minutes by the client major let down
I started working with Healthcare Direct after having been with another agency for a few years prior. Their recruitment process could not be any smoother and I was well advised on the many benefits the job would entail. I have not come across a company that is so happy to get you the work that you desire and that matches your particular skills-set. I have only been working with them for a short while, but I have got a variety of shifts under my belt since starting and have created an amicable rapport with my home branch in Ashford. The office is extremely friendly and is matched with professional integrity; making sure their workers are trained to the best standard and have updated knowledge for the placements on offer. Their on-call service is extremely fair and someone is always there for you if you need them. What I particularly like is the app used to tell you everything about the home you are going to so there is no room for error or miscommunication. Weekly pay, holiday pay and competitive salary rates make my job very desirable; however, what I really love about the agency is the variety of clients I get to interact with on a weekly basis. I have gained such a great rapport with these clients and hope to continue working alongside great colleagues for many years to come whilst increasing my professional portfolio.
Variety, hours to suit on a weekly basis, great work/life balance, competitive rates
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Ive only been with this company since December however I absolutely love it. The homes i go to are lovely and the office is always at the phones if theres any problems. The amount of shifts i get each week are perfect and the money helps with uni! High reccomend.
Good pay, good managers, lovely clients
Healthcare direct is managed by lovely staff and they are very helpful and understanding. Shifts are flexible as the healthcare assistants choose when they would like to work. This promotes a very good life-work balance which is very much needed. Pay is very good and it is WEEKLY PAY. For me, that is one of the most important parts of it. If you’re thinking of joining a agency in care then look no further!
I have been working for HCD for ~5 months now and I am so glad that I took the job opportunity. My job as a Healthcare Assistant for elderly and/or people with disabilities has above all been challenging but very rewarding. The challenging aspects of the job are lessened because the management staff are always friendly and easily contactable. I have had no issues thus far with scheduling or not receiving enough hours, and if I am not available for a period of time, when I return I quickly receive work again. I feel that any feedback to management is welcomed. I would recommend this agency!
Friendly management staff, range of locations, range of workplaces, reliable
Mileage not paid, food is rarely provided for agency staff at homes, timesheets take a while to be delivered
Great company to work for, for the first 3 months. However after contracting norovirus from a placement I was on I ended up being off work for 3 days. Once returning to work I went from 40+ hours per week to being offered around 18hours a week as my "medical history" had been taken into consideration despite the time of being because they sent me on an assignment without warning me of the norovirus outbreak. I was informed by the home on arrival and when i confronted my boss he said "we felt you wouldn't have wanted to accept the shift." Also other issues I have experienced include: *Being expected to travel for 40-50 minutes and not having millage or travel time paid *unpaid breaks without a choice, if you're on a 6 hour shift you HAVE to take two 15 minute breaks even if you feel you do not need a break, whether you take it or not the time is deducted from your wage, on a night shift you HAVE to take a 1 hour break split over the night but due to nightshifts being very quiet 60% of the time breaks are often not needed.
good wages, recruitment officer is lovely
unpaid breaks without a choice, food not provided, millage not paid
Money is there Work is there All in all is perfect weekly pay 9.00 hour nights Bank holidays pay enhanced 15.00 a hour Have a car and work were you want. Meet loads different people Pros in all job assignments Even tho you have a zero hour contract with agency work I have never worked less than fourty hours a week
wages, flexibility, work
stressful job to have
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