Helping Hands

Helping Hands Employee Review

Customers are great and are paying big for a terrible service, awful pay, awful employer

Care Worker (Former Employee) - Beverley - 9 September 2023

If you are ok working 15 hour days for 9 hours pay whilst thrashing your own car to death at least 80 miles a shift unpaid then go for it.It is an exploitative organisation that can't keep good staff.The local management seems to try their best but, I presume from pressure higher up become just liars and bullshiters, to clients and carers alike.The directors get paid though, look up "midshires care" on companies house website.These guys are on £400,000 a year yet according to their forward looking statements in these accounts they don't understand why they can't keep good staff. They do know, they just rip off their care workers.Utter shysters. Staff and clients deserve better.

Pros

None

Cons

Works out at around 5 pounds an hour when all told

Ratings by category

1.0 out of 5 stars for Work/Life Balance

1.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Official response from Helping Hands

15 September 2023

Thank you for your review, we always appreciate receiving feedback. We're sorry to hear that you were unhappy with your experience of Helping Hands.We do pay a mileage rate for travel between care calls, which covers your petrol costs and wear and tear on your vehicle, apologies if this was not made clear to you. If you'd like to discuss your concerns further, please contact recruitment@helpinghands.co.uk

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Amazing and productive.

Domiciliary Care Worker (Former Employee) - Kingston upon Hull - 30 August 2023

What is the best part of working at the company?The confidence that your colleagues are always available to support you.What is the most stressful part about working at the company?Commuting between far distances to customers housesWhat is the work environment and culture like at the company?Fabulous and conducive. Always a delight.What is a typical day like for you at the company?Fun and tasking. Exciting and something to always look forward to.

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Official response from Helping Hands

15 September 2023

Thank you for your review, its great to hear you're finding your role exciting and that you are feeling supported at work!

Same role

Not enough hours

Care worker (Former Employee) - Huddersfield, West Yorkshire - 3 July 2023

Joined helping hands after being promised I would at least get 18 hours a week work, unfortunately not I wasn't even getting a few hours a week not enough to survive, the office staff took the absolute joke sending me from huddersfield to Mirfield for my first call baring in mind you don't get mileage or travel time then I didnt have another call till the same client at teatime, works out I was paying to do this job! Avoid at all costs!!!

Pros

None

Cons

Not enough hours, management dont care

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Official response from Helping Hands

27 July 2023

Thank you for your review. We always appreciate receiving feedback as it is helpful for us to be able to understand what could be improved on. We offer two contract types at Helping Hands, either a zero hour, or guaranteed hours contract, but there are some circumstances where we may not be able to offer guaranteed hours. We pay a mileage rate of 35p per hour to cover your petrol costs in between care calls, please accept our apologies if this was not communicated correctly to you.If you wish to discuss any of your points further, please do feel free to email us at recruitment@helpinghands.co.uk

Same role

Don't apply!

Care Worker (Former Employee) - Poole, Dorset - 25 March 2023

Absolute shambles as a company. Do not belive anything they offer you in the interview. Long hours, no travel time, inadequate training and no support from management.