Helping Hands Employee Reviews

Senior management teams have no care experience and therefore do not understand the role of the CC’s BCMs. HH used to be a great, family run, caring business to work for. Now it’s all about delivered hours & profit with no regard to the quality of care provided to the customers or carers.

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Adequate

Care Coordinator (Former Employee) - Stratford, Greater London - 13 November 2023

What is the best part of working at the company?Training provided was very goodWhat is the most stressful part about working at the company?Staff cancelling their shift at the last minuet

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Just ok

Carer (Former Employee) - Maldon, Essex - 7 November 2023

It was okay. People that I looked after were nice. Managers didn't always keep us updated with everything, but nothing terrible happened. It's just like every other care company.

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Very uncomfortable work environment

Care Assistant (Current Employee) - United Kingdom - 23 October 2023

Under appreciated and given minimal hours. Expected to be available all day but only given one hour long shifts. Shifts are given last minute yet you are shamed for cancelling a shift even if it’s in advance. The scheduling of the work is a mess!

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Absolutely do not apply

Care Assistant (Former Employee) - Doncaster, South Yorkshire - 14 October 2023

Worst care company I've worked for. Management is horrible and rude, put ridiculous hours onto you without seeing if you're able to work them beforehand, won't approve already booked holidays, can be out the house for 16hours and only paid for 8

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Insights into Helping Hands

Based on 90 survey responses

What people like

Ability to meet personal goals
Ability to learn new things
Clear sense of purpose

A good company to work for short - term

Community Care Assistant (Former Employee) - Wilmslow - 12 October 2023

In comparison to many other care companies, I suppose that this company is better than most. Despite this, you can spend several hours a day driving between calls and waiting around for the next call. E.g. your day can begin at 7am and finish at 10pm, but you may only have 3 calls throughout that time, so are only being paid for the time you’re actually at a caring call. I found that I had several hours between calls and calls were often close to one another, meaning that you can only claim mileage from one call to another, so you end up losing money going home instead of waiting around for hours on end for the next call to start. Long hours but pay does not reflect this. Mileage paid between calls but not first or last - they usually send you to the furthest first and last, meaning you cannot claim mileage for the journey to & from these calls

Pros

Pay is better than others in this sector.

Cons

Long hours and pay does not reflect this

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Ok

Carer (Current Employee) - Chesterfield, Derbyshire - 8 October 2023

Nice people to work withHours are very unpredictable and change often on the same day with no notice Long hours and not paid for gaps in between calls

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Good ish

Care Assistant (Current Employee) - Wimbledon, Greater London - 8 October 2023

Management didn’t give enough travel time between clients would put jobs on you and didn’t tell you Office would guilt trip you into working on your days off amazing clients, terrible management

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Best

Care Assistant (Current Employee) - Sheffield, South Yorkshire - 3 October 2023

Amazing company. All the carers and office staff are very friendly and polite. They all make you feel really welcome and part of the team. There is good communication between everyone. The best company I have worked for.

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Ok

Carer (Current Employee) - Truro, Cornwall - 29 September 2023

It's was ok been at the company for years, but feel more like a number and under valued as a member of the team, due to being unable to progress even though I was told after the interview I have great knowledge.

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Loved it

Visiting carer (Former Employee) - Various - 28 September 2023

Loved working for helping hands, amazing staff in office and other carers. Fascinating customers. Was heartbroken that I had to leave to pursue a residential job

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great girls

Community Care Worker (Former Employee) - Swadlincote, Derbyshire - 22 September 2023

good place to work, friendly atmosphere, rewarding, colleagues are so lovely and so are the service users. Good rates of pay. Deffo recommend to work here

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Not the best place to work any more

Care Assistant (Former Employee) - Various - 17 September 2023

What is the best part of working at the company?There is no best part, a lot of pressure to work outside your availability What is the most stressful part about working at the company?Pressure to drop everything on days off to do extra workWhat is the work environment and culture like at the company?Unsatisfactory didn't feel like there was any support What is a typical day like for you at the company?Either very busy or hardly any calls

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great management

Live in carer (Former Employee) - Cardiff, Cardiff - 16 September 2023

I enjoyed working there. very respectful. the packages can be hard sometime and long days but overall grateful to work there for sometime.

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Excellent company

Carer (Current Employee) - Swindon, Wiltshire - 15 September 2023

Excellent person centred care given to all customers. This company also treats their staff very well, working with you and your personal commitments. Plenty of communication. Just, excellent.

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Has become extremely toxic..

Office Staff (Current Employee) - Alcester - 5 September 2023

This was such a nice place to work when I first started. Now it's all just secrecy and changes. Staff being made redundant left, right and center to cut corners and save money. There has been little to no regard of how this effects people. The person centered aspect of this company has totally gone out the window. It's very sad...

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Excellent company

Care Assistant (Former Employee) - Enfield, Greater London - 29 August 2023

Excellent company to work for! Office staff were amazing. Always given up to date training. Flexible around the hours you would like to work. All staff very friendly.

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Fun place to work

Customer Care Executive (Current Employee) - Alcester, Warwickshire - 24 August 2023

Helping hands is a Fun place to work, very easy going environment you will look forward to going to work, very helpful staff and you are looked after by managers

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Unreliable

Carer Assistant (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 16 August 2023

Got offered a job here after another company closed and within 4 weeks had to leave as little hours were offered. Would not apply to this company again

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Avoid at all costs

Carer (Former Employee) - Basingstoke, Hampshire - 24 July 2023

When I first started I loved the branch but it came to light that they do no care at all, poor communication, no support and just horrible behaviour from management team all favouritism

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Good if your face fits

Care Assistant (Former Employee) - Stourbridge, West Midlands - 27 June 2023

Hours and work load was ok when you kept saying yes to extra hours until you day no they find petty ways to get you into the office for a telling off when you haven't done anything, expected to drop everything at minutes notice even if you have a family the office is so clicky and if your face don't fit that's it. Management are power crazy they can go off work and out the office whenever they want and talk your personal business at the office infront of carers only good thing is the training is intense and thorough

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