Helping Hands Job security & advancement reviews

It's was ok been at the company for years, but feel more like a number and under valued as a member of the team, due to being unable to progress even though I was told after the interview I have great knowledge.

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Loved it

Visiting carer (Former Employee) - Various - 28 September 2023

Loved working for helping hands, amazing staff in office and other carers. Fascinating customers. Was heartbroken that I had to leave to pursue a residential job

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Insights into Helping Hands

Based on 88 survey responses

What people like

Ability to meet personal goals
Ability to learn new things
Clear sense of purpose

Unreliable

Carer Assistant (Former Employee) - Newcastle upon Tyne, Tyne and Wear - 16 August 2023

Got offered a job here after another company closed and within 4 weeks had to leave as little hours were offered. Would not apply to this company again

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Excellent

Carer Assistant (Current Employee) - Derby, Derbyshire - 8 June 2023

Joined helping hands a few months ago anf i can honestly say that it's the best company so far. Office staff are so supportive. Always there when in need of help

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Helping Hands live in carer.

Live-in Care Assistant (Former Employee) - Clients residence. - 19 May 2023

Throughout my time working for Helping Hands I would say it was a good work life balance. The pay was okay. There were other care companies out there that offered alot more which, when I realised I moved companies.

Pros

Good work life balance.

Cons

Not enough support from management. There are care companies that offer more money.

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Awful management

Live in carer (Former Employee) - North West - 22 May 2022

You are asked to go to placements last minute and then sent half way across the country to a placement you know nothing about. Contacting a manager is like contacting the priminister you will never hear a reply. The pay is awful u are only paid for 8 hours when you are there for 24 and work around 14 on average a day. When its your time to go on holidays they fan never find a replacement carer and are always having to stay longer at the placement which means cancelling plans , missing flights and appointments

Pros

Customers are a delight to work with but not the company

Cons

Awful management and awful coordinators

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Poorly Supported, stressful job

Live-in Carer (Former Employee) - Reading - 24 August 2020

Helping Hands had the potential to be a good experience, but fails to meet the mark. The interview process and training week were actually excellent and initially I was really looking forward to the job. I made some good friends during the training, who I still talk to years later. I expressed interest when starting in live in care stints no longer than 2-3 weeks. I am young and went to England to be close to unwell family and good friends, so 2/3 weeks on, one off was my ideal. I got placed almost immediately but on arrival is is when I first noticed communication struggles. The family of the lady I cared for were expecting a more static carer- her previous was a much older lady with grown children of her own and as such was happy to work for several months running, without days off. Noting that you're not allowed to really make friends in the area you work, constant days for multiple weeks are really intense. Following this, I many times agreed to a 5/6 week run. The lady I cared for had quite advanced learning needs and didn't understand or would sometimes 'punish' me for taking breaks. I cannot fault my service users family- her sister was excellent and without her support and communication I certainly wouldn't have lasted a year. Helping Hands however were at fault as soon as the interview process was over. When starting a placement, contract requires you have a support visit the day of, I believe a week later and then every month following. The care manual at my placement was roughly a year out of date, so I actually rewrote mine with assistance from -