Helping Hands
Work wellbeing score is 73 out of 100
3.5 out of 5 stars.
Write a review

Helping Hands Management reviews

Review this company
Job Title
United Kingdom46 reviews

Ratings by category

3.5Work-life balance

Search reviews

Sort by

Found 20 reviews matching the searchSee all 211 reviews

Loved the Job, management could be improved

Indeed featured review

The most useful review selected by Indeed
I really enjoyed the Job. The co- ordinator was amazing and gave me my perfect rota week after week. However management were rude and unfair and poor at communicating. I left the office on a number of occasions feeling under valued.
Was this review helpful?

Has become extremely toxic..

This was such a nice place to work when I first started. Now it's all just secrecy and changes. Staff being made redundant left, right and center to cut corners and save money. There has been little to no regard of how this effects people. The person centered aspect of this company has totally gone out the window. It's very sad...
Was this review helpful?

Insights into Helping Hands

Based on 88 survey responses
What people like
  • Ability to meet personal goals
  • Ability to learn new things
  • Clear sense of purpose

Avoid at all costs

When I first started I loved the branch but it came to light that they do no care at all, poor communication, no support and just horrible behaviour from management team all favouritism
Was this review helpful?

Good if your face fits

Hours and work load was ok when you kept saying yes to extra hours until you day no they find petty ways to get you into the office for a telling off when you haven't done anything, expected to drop everything at minutes notice even if you have a family the office is so clicky and if your face don't fit that's it. Management are power crazy they can go off work and out the office whenever they want and talk your personal business at the office infront of carers only good thing is the training is intense and thorough
Was this review helpful?

Helping Hands live in carer.

Throughout my time working for Helping Hands I would say it was a good work life balance. The pay was okay. There were other care companies out there that offered alot more which, when I realised I moved companies.


Good work life balance.


Not enough support from management. There are care companies that offer more money.
Was this review helpful?

Rate your recent company

Share your experience to help others

Decent pay

Decent pay but over worked I think the staff turn over speaks for itself. Office don’t care and won’t cover your shifts even if you ring in. Expect you to go above and beyond for them but won’t return the favour
Was this review helpful?

Up and down

Mixed bag. Management could be helpful and great colleagues but too much focus on fixing things for CQC rather than ensuring they were done right in the first place
Was this review helpful?

Good service users bad management

Pay is not enough for the work you are asked to do, office are not supportive and do not care for workers. I enjoyed my position because the service users made it worth it, but if you are looking for something where you are valued by management avoid
Was this review helpful?

Terrible place to work

Awful place to work would not recommend. Very long hours with no breaks. Forced to do work you don’t want to. Management is awful, travel miles and miles.


Relationships with customers


Long hours, no breaks, forced to do extra hours and poor management
Was this review helpful?

Very supportive management

Very supportive and friendly management, lovely customers and great company to work for. The office is brilliant at adapting the rota round the carer and customers needs
Was this review helpful?


Never again! Work home life balance is terrible. Your not listened to by management. Ignores. Sent to customers without being given the correct information, such as medication. Absolutely terrible!!!
Was this review helpful?

Carers are their numbers to make ££££££

A care company that literally does not care!Handover hours never paid.Lack of commitment to carers. Only training you’ll ever be given is the compulsory one (all online). Too many layers of management that are too busy to sort issues you may have with co-workers or clients (even when the well-being of the client is at stake).You might think of a Carer in a care company as its engine/heart…at Helping Hands, you’llBe lucky to feel like it’s waste dropper!!!Clients requests get often ignored too…it’s all about Helping Hands helping itself.
Was this review helpful?

avoid like the plague

you will do that many miles that your earn an hourly rate of just £3.poor training(5hrs). no support. and vindictive management if you question anything.
Was this review helpful?

Awful management

You are asked to go to placements last minute and then sent half way across the country to a placement you know nothing about. Contacting a manager is like contacting the priminister you will never hear a reply. The pay is awful u are only paid for 8 hours when you are there for 24 and work around 14 on average a day. When its your time to go on holidays they fan never find a replacement carer and are always having to stay longer at the placement which means cancelling plans , missing flights and appointments


Customers are a delight to work with but not the company


Awful management and awful coordinators
Was this review helpful?

Hard to work under Hertford

I would say it was enjoyable but whoever does the rotas are not very good as it is so Mish mash and don't know where I'm working until the last minute and they have favourites as us carers talk out in the field




Where do I begin it's really bad at the moment and rotas are rubbish
Was this review helpful?

Awful company to work for

Managers are awful. Company don’t appreciate their staff. Pay is awful. Had some time off for surgery and was accused of lying about having it done.
Was this review helpful?

Constantly just fire fighting with no solid management structure in place

They have become too big too quickly and always fire fighting. If the senior management don't maintain or increase their area financially then they are sacked immediately. Considering this is a care company, there were areas where they didn't care about the management and their wellbeing.


Good pay


No structured management support
Was this review helpful?


No strategy no leadership lots of knives out and you will fail at every thing you attempt to achieve and become exhausted by the noise and chaos and jumping up to do as you are told going from one thing to another at the drop of a hat and ending up with huge number of tasks to do and no time to complete
Was this review helpful?

Poorly Supported, stressful job

Helping Hands had the potential to be a good experience, but fails to meet the mark. The interview process and training week were actually excellent and initially I was really looking forward to the job. I made some good friends during the training, who I still talk to years later. I expressed interest when starting in live in care stints no longer than 2-3 weeks. I am young and went to England to be close to unwell family and good friends, so 2/3 weeks on, one off was my ideal. I got placed almost immediately but on arrival is is when I first noticed communication struggles. The family of the lady I cared for were expecting a more static carer- her previous was a much older lady with grown children of her own and as such was happy to work for several months running, without days off. Noting that you're not allowed to really make friends in the area you work, constant days for multiple weeks are really intense. Following this, I many times agreed to a 5/6 week run. The lady I cared for had quite advanced learning needs and didn't understand or would sometimes 'punish' me for taking breaks. I cannot fault my service users family- her sister was excellent and without her support and communication I certainly wouldn't have lasted a year. Helping Hands however were at fault as soon as the interview process was over. When starting a placement, contract requires you have a support visit the day of, I believe a week later and then every month following. The care manual at my placement was roughly a year out of date, so I actually rewrote mine with assistance from - 


Infrequent Support visits
Was this review helpful?

don't believe the adds they post.

Terrible company and completely unorganized company, I would stay away. Unprofessional managers ..... They have a bad reputation.Don't believe the adds they post.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Helping Hands. Our community is ready to answer.Ask a Question

Overall rating

Based on 211 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.4 out of 5 stars for Culture
  • Companies
  • Helping Hands
  • Employee reviews
  • Management