Helping Hands Management reviews

I really enjoyed the Job. The co- ordinator was amazing and gave me my perfect rota week after week. However management were rude and unfair and poor at communicating. I left the office on a number of occasions feeling under valued.

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Has become extremely toxic..

Office Staff (Current Employee) - Alcester - 5 September 2023

This was such a nice place to work when I first started. Now it's all just secrecy and changes. Staff being made redundant left, right and center to cut corners and save money. There has been little to no regard of how this effects people. The person centered aspect of this company has totally gone out the window. It's very sad...

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Insights into Helping Hands

Based on 88 survey responses

What people like

Ability to meet personal goals
Ability to learn new things
Clear sense of purpose

Avoid at all costs

Carer (Former Employee) - Basingstoke, Hampshire - 24 July 2023

When I first started I loved the branch but it came to light that they do no care at all, poor communication, no support and just horrible behaviour from management team all favouritism

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Good if your face fits

Care Assistant (Former Employee) - Stourbridge, West Midlands - 27 June 2023

Hours and work load was ok when you kept saying yes to extra hours until you day no they find petty ways to get you into the office for a telling off when you haven't done anything, expected to drop everything at minutes notice even if you have a family the office is so clicky and if your face don't fit that's it. Management are power crazy they can go off work and out the office whenever they want and talk your personal business at the office infront of carers only good thing is the training is intense and thorough

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Helping Hands live in carer.

Live-in Care Assistant (Former Employee) - Clients residence. - 19 May 2023

Throughout my time working for Helping Hands I would say it was a good work life balance. The pay was okay. There were other care companies out there that offered alot more which, when I realised I moved companies.

Pros

Good work life balance.

Cons

Not enough support from management. There are care companies that offer more money.

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Decent pay

Care Assistant (Current Employee) - Shipley, West Yorkshire - 20 March 2023

Decent pay but over worked I think the staff turn over speaks for itself. Office don’t care and won’t cover your shifts even if you ring in. Expect you to go above and beyond for them but won’t return the favour

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Up and down

Coordinator (Former Employee) - United Kingdom - 12 March 2023

Mixed bag. Management could be helpful and great colleagues but too much focus on fixing things for CQC rather than ensuring they were done right in the first place

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Good service users bad management

Support Worker (Former Employee) - Northumberland - 7 March 2023

Pay is not enough for the work you are asked to do, office are not supportive and do not care for workers. I enjoyed my position because the service users made it worth it, but if you are looking for something where you are valued by management avoid

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Terrible place to work

Care Assistant (Former Employee) - Tyne and Wear - 18 February 2023

Awful place to work would not recommend. Very long hours with no breaks. Forced to do work you don’t want to. Management is awful, travel miles and miles.

Pros

Relationships with customers

Cons

Long hours, no breaks, forced to do extra hours and poor management

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Very supportive management

Care Assistant (Current Employee) - Cambridge, Cambridgeshire - 9 February 2023

Very supportive and friendly management, lovely customers and great company to work for. The office is brilliant at adapting the rota round the carer and customers needs

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Shocking

Care Assistant (Former Employee) - Tamworth - 19 January 2023

Never again! Work home life balance is terrible. Your not listened to by management. Ignores. Sent to customers without being given the correct information, such as medication. Absolutely terrible!!!

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Carers are their numbers to make ££££££

Live-in carer (Former Employee) - Brentwood, Essex - 21 September 2022

A care company that literally does not care!Handover hours never paid.Lack of commitment to carers. Only training you’ll ever be given is the compulsory one (all online). Too many layers of management that are too busy to sort issues you may have with co-workers or clients (even when the well-being of the client is at stake).You might think of a Carer in a care company as its engine/heart…at Helping Hands, you’llBe lucky to feel like it’s waste dropper!!!Clients requests get often ignored too…it’s all about Helping Hands helping itself.

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avoid like the plague

carer (Former Employee) - Bromsgrove - 13 September 2022

you will do that many miles that your earn an hourly rate of just £3.poor training(5hrs). no support. and vindictive management if you question anything.

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Awful management

Live in carer (Former Employee) - North West - 22 May 2022

You are asked to go to placements last minute and then sent half way across the country to a placement you know nothing about. Contacting a manager is like contacting the priminister you will never hear a reply. The pay is awful u are only paid for 8 hours when you are there for 24 and work around 14 on average a day. When its your time to go on holidays they fan never find a replacement carer and are always having to stay longer at the placement which means cancelling plans , missing flights and appointments

Pros

Customers are a delight to work with but not the company

Cons

Awful management and awful coordinators

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Hard to work under Hertford

Care Assistant (Former Employee) - Hertford, Hertfordshire - 1 May 2022

I would say it was enjoyable but whoever does the rotas are not very good as it is so Mish mash and don't know where I'm working until the last minute and they have favourites as us carers talk out in the field

Pros

None

Cons

Where do I begin it's really bad at the moment and rotas are rubbish

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Awful company to work for

Care Coordinator (Former Employee) - Alcester - 27 March 2022

Managers are awful. Company don’t appreciate their staff. Pay is awful. Had some time off for surgery and was accused of lying about having it done.

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Constantly just fire fighting with no solid management structure in place

Regional Live In Care Manager (Former Employee) - London, Greater London - 23 February 2022

They have become too big too quickly and always fire fighting. If the senior management don't maintain or increase their area financially then they are sacked immediately. Considering this is a care company, there were areas where they didn't care about the management and their wellbeing.

Pros

Good pay

Cons

No structured management support

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Chaos

Administrative Assistant (Former Employee) - Remote - 17 February 2022

No strategy no leadership lots of knives out and you will fail at every thing you attempt to achieve and become exhausted by the noise and chaos and jumping up to do as you are told going from one thing to another at the drop of a hat and ending up with huge number of tasks to do and no time to complete

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Poorly Supported, stressful job

Live-in Carer (Former Employee) - Reading - 24 August 2020

Helping Hands had the potential to be a good experience, but fails to meet the mark. The interview process and training week were actually excellent and initially I was really looking forward to the job. I made some good friends during the training, who I still talk to years later. I expressed interest when starting in live in care stints no longer than 2-3 weeks. I am young and went to England to be close to unwell family and good friends, so 2/3 weeks on, one off was my ideal. I got placed almost immediately but on arrival is is when I first noticed communication struggles. The family of the lady I cared for were expecting a more static carer- her previous was a much older lady with grown children of her own and as such was happy to work for several months running, without days off. Noting that you're not allowed to really make friends in the area you work, constant days for multiple weeks are really intense. Following this, I many times agreed to a 5/6 week run. The lady I cared for had quite advanced learning needs and didn't understand or would sometimes 'punish' me for taking breaks. I cannot fault my service users family- her sister was excellent and without her support and communication I certainly wouldn't have lasted a year. Helping Hands however were at fault as soon as the interview process was over. When starting a placement, contract requires you have a support visit the day of, I believe a week later and then every month following. The care manual at my placement was roughly a year out of date, so I actually rewrote mine with assistance from -

Cons

Infrequent Support visits

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don't believe the adds they post.

C (Former Employee) - london - 10 July 2017

Terrible company and completely unorganized company, I would stay away. Unprofessional managers ..... They have a bad reputation.Don't believe the adds they post.

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